[otrs] disable certain functions

Hi all! I have requested to disable the following functions within OTRS: - priority function (entirely) - note function (is it makes sense?) - customer module (entirely: both the web-login and in agent views) - telephone module How can I do it? And I need a new "ticket state" whitin the sys

Re: [otrs] cron pop3

Hi, I am running OTRS on my Ubuntu 8.04 machine, here's what I did (I get my updates every 5 minutes): Open a terminal (alt+f2, type: xterm) type: sudo su (enter your password) type: crontab -e (it should pull up a commandline text editor (nano in my case)) assuming you installed it in /opt,

[otrs] Can't find user on "Customer User <-> Groups"

Hello, We are using OTRS version 2.3.4  Our (internal) users login at customer.pl and are able to authenicate against Active Directory.  The problem is that there are several new users that were added to the Active Directory after the initial sync to OTRS.  These users can login successfully and

Re: [otrs] cron pop3

on rh like system you should start otrs service chkconfig --level 2345 otrs on to start it service otrs start This will put in your crontab postmastermailbox.pl MV ubuntu should have something like this. On Thu, Oct 1, 2009 at 7:26 PM, Matt Veilleux wrote: > Hi, > > I am a both a linux and

[otrs] cron pop3

Hi, I am a both a linux and OTRS newbie so bear with me please. I have installed OTRS on Ubuntu and have begun configuring things. I have entered pop3 accounts for each queue for users to submit tickets too, only problem is I cannot figure out how to get OTRS to check the pop3 accounts automatical

Re: [otrs] Product News/OTRS News

Thanks Martin, This works now. Thanks for your help Rosanna -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: 27 September 2009 12:46 To: User questions and discussions about OTRS. Subject: Re: [otrs] Product News/OTRS News

Re: [otrs] pending auto - proposed date +5

Yes ! thank you. MV On Thu, Oct 1, 2009 at 5:08 PM, Alexander Halle wrote: > Marco Vannini wrote: > >> Do you know how can I have +5 day on the proposed date for auto >> close/pending ticket instead of +1 ? >> > > Hello Marco, > > please try Ticket::Frontend::PendingDiffTime in SysConfig. > > Re

Re: [otrs] pending auto - proposed date +5

Marco Vannini wrote: Do you know how can I have +5 day on the proposed date for auto close/pending ticket instead of +1 ? Hello Marco, please try Ticket::Frontend::PendingDiffTime in SysConfig. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 -

[otrs] pending auto - proposed date +5

Hi all, Do you know how can I have +5 day on the proposed date for auto close/pending ticket instead of +1 ? TIA MV - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

[otrs] Automatically Add all Customer Users to a group

Hello, I have my backend setup to use LDAP. I want all of my customers to be added to certain groups so they have RW access to the proper queues (aka they can see the proper queues in their "New Ticket" screen). Is there a way to do this? Currently its setup that all customers get put into a gr

[otrs] SpellCheck on 2.4.4

Hi, I upgraded from 2.3.4 to 2.4.4, the config was such that an agent couldn't send an email without spell checking it but it still allowed the agent to send it out with unrecognised words (like names). On 2.4.4, it forces the agent to spell check but doesn't allow the agent to send the email unl

[otrs] R: RADIUS & LDAP/DB

Thank you very much, I will try. Bye Alessandro Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Nathan Campbell Inviato: giovedì 24 settembre 2009 17.55 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] RADIUS & LDAP/DB Here is a link to the most rece

Re: [otrs] Error Kernel::System::Ticket::TicketNumberLookup ERROR Database disconnected

I posted this issue in OTRS bugzilla. See also http://bugs.otrs.org/show_bug.cgi?id=4367 - Timo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs