Re: [otrs] Sending email in OTRS--RESOLVED

_ Sent: Thursday, October 22, 2009 11:39 AM Subject: Re: [otrs] Sending email in OTRS--RESOLVED I figured it out myself. For some reason, otrs didn't like the FQDN of my mailserver for the smtp settings, but rather wanted just the server name. I initially had mail.x.org as the h

Re: [otrs] Is it possible to change the order (layout) of the dashboard

Hi Sarper, next version of OTRS is coming with drag&drop for the dashboard item. ;) ETA: It depends... we are currently in planing state... however next year.. ;) -Martin On 22.10.2009, at 20:37, Sarper SARIDAL wrote: Hi all, My otrs experience is just going great. Everything is smooth

[otrs] Is it possible to change the order (layout) of the dashboard

Hi all, My otrs experience is just going great. Everything is smooth and steady. Now it's time to ask for more :) I wonder whether if it's possible to customize the dashboard , for example to see the open tickets at the top , and upcoming events at the bottow etc.. I especially use the reminde

Re: [otrs] Implementation advice - Is OTRS suitable for this situation

Roberto Gomes wrote : Is OTRS suitable for this, from what Ive been reading it seems almost perfect. But I'm having some doubts about implementation. Should I create a different queue for each email account? The replies all need to be answered through the same account from which the user sent t

Re: [otrs] Colors css suse

Never mind /opt/otrs/var/httpd/htdocs/css/Standard De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Adrián Fernández Leiro Enviado el: jueves, 22 de octubre de 2009 19:03 Para: 'User questions and discussions about OTRS.' Asunto: [otrs] Colors css suse Where is customer-

[otrs] Implementation advice - Is OTRS suitable for this situation

Hello, I've been assigned a task of solving a inefficiency problem on our company regarding emails. I'll try to explain the problem first so I can get some feedback if OTRS is suitable and how should I configure the system if it is. We deal with a little over 100 different email addresses that mu

[otrs] Colors css suse

Where is customer-css.dtl on 2.4.5 Suse? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE S

Re: [otrs] running out of memory

Martin Gruner wrote : in your Apache configuration, which value do you have set for "MaxRequestsPerChild"? If it is 0, set it to 200, for example. It means that Apache recycles the child processes after 200 requests, replacing them with fresh ones which do not occupy additional memory yet. Hi

Re: [otrs] running out of memory

Frank Png wrote : find out more about ur CPU to see if it performs better for thread or forked processes. Once u are sure, uncheck the other one. Thread and forked shouldn't run concurrently. Hi Frank, I think this is due to using the Apache's event MPM (http://httpd.apache.org/docs/2.2/mod/e

[otrs] strange behavior on notification

Hi all, Just to know if someone else had this... If I try to open a ticket as agent by phone ticket and having notification event for ownership active, it seams that client receive notification about ownership of the agent that inserted item either if the ticket is not yet locked by the same opera

Re: [otrs] Sending email in OTRS--RESOLVED

I figured it out myself. For some reason, otrs didn't like the FQDN of my mailserver for the smtp settings, but rather wanted just the server name. I initially had mail.x.org as the host, but changed it to serverx, and now it sends just fine. Mike Pierce Northwest Justice Project 40

[otrs] Escalation Questions

I have just spent the last week and a half neck deep in OTRS with this 2.4 upgrade, guess that's what I get for using Windows. Got a few stupid questions for the list about escalations... First of all, what is this 'notify by' percentage in the queue escalation properties? Second, I have a proble

Re: [otrs] running out of memory

Hey alex, find out more about ur CPU to see if it performs better for thread or forked processes. Once u are sure, uncheck the other one. Thread and forked shouldn't run concurrently. On 10/22/09, Alexander Halle wrote: > Hi, > > I have to restart my OTRS server regularly after a couple of days

Re: [otrs] OTRS with LDAP : research of customer only via e-mail and not by name and first name

Hi Philippe, In your config.pm what are your mappings? Ie check the following lines: CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['given

[otrs] OTRS with LDAP : research of customer only via e-mail and not by name and first name

Hi there, When I search a customer or when I input a new ticket and want to input a customer, the research of customer is available only via the e-mail, not working with the first name or last name? Any idea? I have version 2.4.4. and LDAP connection As from the database admin there is nothi

Re: [otrs] 2.4.4 restore.pl Got no EncodeObject!

Has anybody else had this problem? I am able to restore the server by doing a manual mysql backup and also saving the otrs settings in otrs/sysconfig but it would be simpler if I could use the script. I do not understand why the restore script is complaining about a particular line in the DB.pm fil

Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

Depends how tricky you want to be about it. You could start at the cheapest possible end and run OTRS inside of a frameset with the top frame for your announcements with a meta refresh tag. From there you could move up to editing the template to put it at the top of the screen. You could even

Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view. M

Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, wrote: > Not really. Lets say, one of the webservers are down for maintenance and > are not avaible for lets say 2 hours. Then an administrator or my boss > himselfe want to annouce this to every agent using otrs.

Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in

Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

Setting something like RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/index.pl RewriteRule ^.*$ /outoforderforagent.html in apache and simply restart it ? On Thu, Oct 22, 2009 at 2:22 PM, wrote: > Hey Ppl, > > I have a technical problem and do

[otrs] Is it possible to announce server maintenance to all agents in otrs?

Hey Ppl, I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using th

[otrs] SQL Server customer data backend

All, Apologies if this has been round before, but I am new to OTRS, and perl and apache. I have installed OTRS 2.4.5 on a Windows 2003 server box, using all the default settings. I want to collect customer data from a SQL Server database on another box, and have set up an ODBC conne

Re: [otrs] Can't connect to mail server

Hi, may be you can try to connect via SSL to the POP3S Port: $ openssl s_client -host mail.xxx.com -port 995 -Markus On Oct 22, 2009, at 10:26 AM, Adrián Fernández Leiro wrote: I can't tell anymore useful about your problem, sorry. -Mensaje original- System trace says: Error: POP3S:

Re: [otrs] Priority sort

Thanks for the suggestions guys, the reason I wanted to get rid of priority sort is because we had set OTRS to display closed tickets and so some closed tickets that had had a high priority were displaying before more recently created open tickets so it was confusing! We decided to get rid of t

Re: [otrs] running out of memory

Hi Alexander, in your Apache configuration, which value do you have set for "MaxRequestsPerChild"? If it is 0, set it to 200, for example. It means that Apache recycles the child processes after 200 requests, replacing them with fresh ones which do not occupy additional memory yet. Regards, Ma

Re: [otrs] is not resolving in the subject line

Title: signature julian futurlink generic Hi John, I was facing the same issue, the solution was rather simple, her a copy of answer / auto-response subject line: This includes the ticketnumber  + the  first 24  symbols  of the customers subject  in to the  subject of your/auto response.

[otrs] running out of memory

Hi, I have to restart my OTRS server regularly after a couple of days because there's no free memory left. I think it isn't the fault of OTRS but rather a wrong apache configuration. So please excuse me for being off topic but I don't know where to start troubleshooting. Can someone please l

Re: [otrs] Can't connect to mail server

Adrián Fernández Leiro wrote: No, sorry, I didn’t explain myself right. As admin user, on Config, last column, System Trace. It’s a log. It’s on /var/log/user.log too. That should give you the answer to what is going on with emails (I hope so). I check /var/log/messages (system log on admi

Re: [otrs] Can't connect to mail server

Hi: I can't tell anymore useful about your problem, sorry. -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Altangerel Enviado el: jueves, 22 de octubre de 2009 10:06 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Can't connect t

Re: [otrs] Can't connect to mail server

Adrián Fernández Leiro wrote: What does the System Trace say? Hi Leiro, System trace says: Error: POP3S: Can't connect to mail.xxx.com ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: freebsd Time: Thu Oct 22 15:54:03 2009 Message: POP3S: Can't connect to mail.xxx.com Traceback (32719): Module: Ker

Re: [otrs] Can't connect to mail server

No, sorry, I didn’t explain myself right. As admin user, on Config, last column, System Trace. It’s a log. It’s on /var/log/user.log too. That should give you the answer to what is going on with emails (I hope so). De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Marco Va

Re: [otrs] Can't connect to mail server

/opt/otrs/bin/otrs.checkModules.pl output ? ... o Mail::POP3Client...ok (v2.18 ) o IO::Socket::SSL.ok (v1.23) ... It say something like this ? On Thu, Oct 22, 2009 at 9:51 AM, Altangerel wrote: > Marco Vannini wrote: > >> Did you try to manually telnet mail.xx

Re: [otrs] Can't connect to mail server

What does the System Trace say? -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Altangerel Enviado el: jueves, 22 de octubre de 2009 9:51 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Can't connect to mail server Marco Vannin

Re: [otrs] Can't connect to mail server

Marco Vannini wrote: Did you try to manually telnet mail.xxx.com 995 from the otrs box ? Yeah, I did it and connection established. You can see the result: otrs# telnet mail.xxx.com 995 Trying xxx.xxx.xxx.xxx... Connected to mail.xxx.com. Escape character is '^]'. Also,

Re: [otrs] How to enable Agentinfo without messing up OTRS

Well, I´m using OTRS 2.4.5 and I can enable the feature but I do not realy now how it Works, and how an Agent can create new messages without editing the AgentInfo.dtl on the Server. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In

Re: [otrs] How to enable Agentinfo without messing up OTRS

what version are you using ? did you try to search it on the file system in (eg. ls /opt/otrs/Kernel/Modules/AgentInfo* ) ?2.4.5 seems to have it (I have it and it is 3312 bytes). On Thu, Oct 22, 2009 at 7:24 AM, wrote: > This is the Message I get when I configure Agentinfo . can someone hel

Re: [otrs] OpenNMS integration

You're right, there is no Ubuntu (or debian) package for SOAP::DateTime. Luckily it is just a one file install via the CPAN. Just make sure you run CPAN as root! Otherwise you'd install the package only for the current user, and not for *www-data* and/or *otrs*. I have suggested to the package ma

Re: [otrs] Can't connect to mail server

Did you try to manually telnet mail.xxx.com 995 from the otrs box ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NE

[otrs] RFC: Extend a faq question

I think I reached the same message that in FAQ# 4200185 [1], but I think it was receiving a mail with rare encoding in the subject (I think it is a bug in otrs) (Until I not erased this mail . Can anybody from here add this case to this faq question? Thanks [1] http://faq.otrs.org/otrs/public.pl