Re: [otrs] Dashboard: "7 Day Stat" is not working

Hi Altangerel, The Flash player probably is installed, but might not be associated with your browser properly. This might be due to restrictions set by your system administrator. If you can't work with Flash on your PC's because of such restrictions, you can disable the 7 Day Stats in the Dashboa

Re: [otrs] Dashboard: "7 Day Stat" is not working

Michiel Beijen wrote: Hi Altangerel, The Flash player probably is installed, but might not be associated with your browser properly. This might be due to restrictions set by your system administrator. If you can't work with Flash on your PC's because of such restrictions, you can disable t

Re: [otrs] The end (for pending tickets) is near!

Hi Ove, This was actually quite recently reported as a bug into the project's bug tracker: http://bugs.otrs.org/show_bug.cgi?id=4419 OTRS uses the same date object for searches as for pending dates. For searches, it makes sense to be able to search for older tickets. For pending dates, dates in t

Re: [otrs] How to configure a notification to let a group of people know that a ticket was closed

Hi Augustin, Please check the section under Notification (Event Based). Here you'll find what you need. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg

Re: [otrs] Dashboard: "7 Day Stat" is not working

Could you please try to download safari web browser from apple's web site and post the result about flash objects.. Regards, Sarper On Thu, Oct 29, 2009 at 8:42 AM, Altangerel wrote: > Hi all, > > I'm using OTRS 2.4.4. The 7 Day Stat panel on the dashboard does not show > anything and there is

Re: [otrs] Move Tickets that are locked

using this function (framework->core)? SwitchToUser: Should the administrators be allowed, via the users administration panel, to login as other users? On Thu, Oct 29, 2009 at 6:40 AM, James Morgan wrote: > Set yourself as the owner of the ticket? > > > > James. > > > > *From:* otrs-boun...@

Re: [otrs] reminder tickets..

just wainting for 0.6 version announced to be ready on september ... On Thu, Oct 29, 2009 at 7:19 AM, Sarper SARIDAL wrote: > Note : By the way did any of you used otrs manager? It's a software i found > on the net. > - OTRS mai

Re: [otrs] Dashboard: "7 Day Stat" is not working

Sarper SARIDAL wrote: Could you please try to download safari web browser from apple's web site and post the result about flash objects.. Regards, Sarper Hi Saridal, I've installed safari and checked flash object related problem on OTRS dashboard. Unfortunately the result is same. Unable

[otrs] Changing ticket default type to 'Incident'

Hello to all, We have defined several basic ticket types, and wish to have all tickets be created as Type::Incident by default. I know this can be manually selected when a ticket is created through the web interface, but where do we change the default option from ' - ' to 'Incident'? I'm assum

Re: [otrs] Changing ticket default type to 'Incident'

As far as i know you can change the types to temporarily invalid or remove the type from the customer screen from system management ticket core.. My choice was to remove it from the customer screen totaly.. On Thu, Oct 29, 2009 at 11:34 AM, wrote: > > Hello to all, > > We have defined several

Re: [otrs] Move Tickets that are locked

Thanks for the responses guys! I was looking for a way to leave the owner and the 'lock' with the agent, just move it from my queue, to their queue. The other agent locked the ticket while it was still part of my divisions queue. In other words, I don't want to have to take ownership to move it.

Re: [otrs] Move Tickets that are locked

Take ownership, move it, then assign ownership back. -Original Message- From: Shue, Daniel G. Sent: Thursday, 29 October 2009 11:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Move Tickets that are locked Thanks for the responses guys! I was looking for a way

Re: [otrs] Triage a ticket

Thanks! :D Didn't think to try doing it in the Queues. Keith -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of James Morgan Sent: Wednesday, October 28, 2009 5:34 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Triage a ticke

[otrs] Bulk action - changing owner

Hello, I'd like to change the owner of several new tickets (by default they belong to the r...@localhost user). When I select them in QueueView, click the Bulk Action button and choose the owner, I receive the following error Error: No TicketID is given! Comment:You need min. one sele

Re: [otrs] Bulk action - changing owner

What version of OTRS and what browser are you using. You probably shouldn't have a r...@localhost user. Initial user while ticket is status new and unlocked is meaningless. James. -Original Message- From: Ilya Kornev Sent: Thursday, 29 October 2009 11:53 PM To: otrs Subject: [otrs] Bu

Re: [otrs] LDAP authentication problem (Urgent)

Hi Altarangel, Did you check that all your users have email in AD ? I had similar problems because of lack of emails entered. rgds, Dejan Miklavcic - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

[otrs] Customise Dashboard

Hi, I need to know how to show extra information on the dashboard, i.e. who owns the call etc.. Can anybody please help? Thanks Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] Missing Customer User

Hello All, This problem has persisted and we have not been able to find a solution. We are using OTRS version 2.3.4  Our internal users login at customer.pl and are able to authenicate against Active Directory.  The problem is that there are several new users that were added to the Active Directo

Re: [otrs] How to configure a notification to let a group of people know that a ticket was closed

Thanks, I have created one notification, but it doesn´t work. Is there a way to test it or trace which could be the problem. I am using 2.4.4 Agustín. De: Michiel Beijen [mailto:m...@otrs.org] Enviado el: jueves, 29 de octubre de 2009 2:03 Para: adela...@inmagusa.com; User ques

[otrs] How do I create Reports in OTRS

Hi Can somebody please tell me how to create reports in OTRS? I need to produce reports on what calls have been closed that day and have them emailed. Thank you in advance. Rosanna - OTRS mailing list: otrs - Webpage: http:

Re: [otrs] The end (for pending tickets) is near!

Hi! I sure do agree it is a minor problem in most cases and normally I would not have noticed.   If it's been reported as a bug I suppose it will be fixed eventually and surely before the end is here :-). The fix in the link below worked fine for AgentTicketPending.pm where I first noticed

Re: [otrs] Customise Dashboard

Hi, Everything is possible with OTRS since it's open code but sometimes it's harder. Here is what you are looking for... If you need queueID search for $Qdata OTRS words... You only have to edit one file.. Take backup of the file below before doing this.. You don't need to stop services just

Re: [otrs] How do I create Reports in OTRS

Statistics are there for you already and the last report tells you the details. You can edit the prebuilt reports easily, Regards, Sarper On Thu, Oct 29, 2009 at 5:47 PM, Marretta, Rosanna < rosanna.marre...@yrclogistics.com> wrote: > Hi > > Can somebody please tell me how to create reports

Re: [otrs] The end (for pending tickets) is near!

Michiel Beijen schrieb: > http://bugs.otrs.org/show_bug.cgi?id=4419 > > OTRS uses the same date object for searches as for pending dates. For > searches, it makes sense to be able to search for older tickets. For > pending dates, dates in the past don't make as much sense. > If you want to addres

Re: [otrs] How to configure a notification to let a group of people know that a ticket was closed

2.4.4 has problems about notifications. I upgraded my otrs to 2.4.5 and the issues solved. upgrade is simple if you haven't done it before. Please ask or search for mail archive of otrs for how to do it.. Regards, Sarper On Thu, Oct 29, 2009 at 5:14 PM, Agustin de Landa Gil wrote: > Thanks

Re: [otrs] How to configure a notification to let a group of people know that a ticket was closed

Thanks Sarper. I have it installed on Windows, so this would be a very difficult task, wouldn´t it ? Agustín. De: Sarper SARIDAL [mailto:sarper.sari...@gmail.com] Enviado el: jueves, 29 de octubre de 2009 13:19 Para: adela...@inmagusa.com; User questions and discussions about OTRS. Asu

[otrs] otrs on linux + MSSQL, which linux distro?

Hello there, I've been trying to connect my OTRS on linux to a MSSQL database without success. After reading http://www.savelono.com/linux/how-to-configure-linux-odbc-connections-for-ms-sql.htmland http://www.linuxjournal.com/article/6636, it's clear that I need freetds and unixodbc in order to co

[otrs] Company Tickets

Need assistance again if possible. I have 6 departments. Each department wants to be able to view the tickets of those people in that department through the use of the My Company Tickets. I did the following: 1. To use company tickets a new column has to be added to the customer_user ta

Re: [otrs] Dashboard: can't select filters for "Locked Tickets" or "My Queues", only "All"

No, it doesn't work at all. I just tried IE on XP as well. IE reports an "error on page." Clicking on any of the filters has no effect. The URL it tries to load is "https://FQDN/otrs/index.pl?Action=AgentDashboard#"; (FQDN is the real fully qualified domain name, which I'd rather not list). ...Ch

Re: [otrs] Company Tickets

Hi Jason, For some reason my OTRS install already had columns for customer_id and customer_user_id. You put the Department code into customer_id (eg; "ACCOUNTS") and then an individual user tag in customer_user_id. James. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Be

Re: [otrs] otrs on linux + MSSQL, which linux distro?

On 29.10.09 15:54, Leonardo Certuche wrote: >Hello there, >I've been trying to connect my OTRS on linux to a MSSQL database >without success. After reading >[1]http://www.savelono.com/linux/how-to-configure-linux-odbc-connection >s-for-ms-sql.html and [2]http://www.linuxjournal.

Re: [otrs] Dashboard: can't select filters for "Locked Tickets" or "My Queues", only "All"

Hi, Could you try upgrading to 2.4.5. I had the same problem with 2.4.4 and am running on CentOS 5, apache2 and Oracle...the filters work perfectly with 2.4.5 both on Firefox and IE8 Michael - OTRS mailing list: otrs -

Re: [otrs] How do I create Reports in OTRS

Hi, I also have a similar query..how can I create and integrate detailed reports (as opposed to statistics) into OTRS e.g. A report that shows Customer Name; Body; Agent Name; Resolution, etc in a columnar table. I can do this using iReport Directly but is there a way to integrate it into OTRS?

[otrs] Customize "Compose answer (email)" form

Dears, I want to customize the form "Compose answer (email)". Even though I've just created the response for certain queue, when agents compose answer to customers the text fox is filled by default texts besides the texts that are written by me. So I want to delete these default texts. Also