Re: [otrs] OTRS 2.4 theming problem

In OTRS every user can set his own favorite theme in the preferences dialog. This will overwrite your default, I suppose. So I guess if you create a new user now he will have the correct theme. Cheers, Axel -- Message: 5 Date: Thu, 07 Jan 2010 11:06:06 -0800 From

Re: [otrs] SMTP Configuration For OTRS

Hi D Which OS you are using for OTRS? mine is on windows 2003 server +OTRS 2.4.5. For this just go into the Framework -> Core::Sendmail and select the SMTPS from the drop down list under the option. Give SendmailModule::Host: SendmailModule as your host ( in my case it smtp.gmail.com) and use

Re: [otrs] Problem Encrypting tickets using GNUPG -- Can't crypt with Key 404C896C: gpg: WARNING: standard input reopened#012!

Nobody has the answer to the email below? On Jan 7, 2010, at 4:58 PM, Adriel T. Desautels wrote: Hi Guys, Last night I wrote a rather quick email about my problem. So now i'll follow up with a bit more detail. I am running version 2.4.5 right now, and loving it... aside from one thing

Re: [otrs] How to view ALL tickets in OTRS?

Hi Marco, Thanks for your advice, that did the trick... :) Thanks! Jose Luis Spahr From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: Thursday, January 07, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] How to view ALL ti

Re: [otrs] Bug #4433 remains unfixed, despite status = Resolved?

> Hi > > Yes Its working. I upgraded the file AgentTicketCompose.pm to > version 1.81.2.3 and restarted the apache, and its working for me. > > Regards > Sourabh Sarwate OK, great! Thanks guys. I actually just manually compared 1.81.2.3 with the patch file and made the changes by hand... I obv

Re: [otrs] perl modules RPMs - Centos 5

I ran into the same problem a few months back since the provided RPM is not actually built for, or on a stock CentOS system. If you look through the mailing list archives, my email and solution is probably still there. I ran CPAN, but I didn't install it into the stock system, overwriting exis

[otrs] recover password - says user does not exist

Hi there, I am doing some testing, and for some reason, when i click the link in the email, OTRS reports that the user does not exist. Ideas? D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

[otrs] perl modules RPMs - Centos 5

Just a FYI, For those of you installing on Cento5, I got almost all perl requirements installed with RPMS (using the RPMFORGE repo), except for 3 things. # ./otrs.checkModules o CGIfailed!!! Version 3.15 installed but 3.33 or higher is required! o Date::Pcalc.

Re: [otrs] SMTP Configuration For OTRS

What did you do to fix it? D On 2010-01-06, at 7:37 PM, Sourabh Sarwate wrote: > Hi , > > Yes I am able to send the mail via SMTPS on windows server. > > Regards > Sourabh Sarwate > > On Thu, Jan 7, 2010 at 12:25 AM, dnk wrote: > Hey Sourabh Sarwate sourabh2783 at gmail.com, > > Did you

Re: [otrs] How to view ALL tickets in OTRS?

Hi Jose, With a search or enabling the statusview button (sysconfig-> Ticket -> Frontend::Agent::ModuleRegistration->Frontend::Module###AgentTicketStatusView:) On Thu, Jan 7, 2010 at 11:26 PM, Jose Luis Spahr wrote: > Hi there, > > > > Is there any way to see ALL tickets (locked and unlocked ti

[otrs] How to view ALL tickets in OTRS?

Hi there, Is there any way to see ALL tickets (locked and unlocked tickets), in the system? I am an OTRS admin. Thank you all in advance. Thanks! Jose Luis Spahr - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: h

[otrs] Encrypting tickets using GNUPG

Hi Guys, Last night I wrote a rather quick email about my problem. So now i'll follow up with a bit more detail. I am running version 2.4.5 right now, and loving it... aside from one thing... I can sign customer tickets but not encrypt. When I attempt to encrypt customer tickets an err

[otrs] OTRS 2.4 theming problem

Hi, I created a new theme "newtheme" for OTRS I followed the documentation, I created new folder called "newtheme" with the new files in /opt/otrs/Kernel/Output/HTML and I changed the default theme to "newtheme" on sysconfig. Now in the customer interface "customer.pl" it works fine but at t

[otrs] PDF Print : table width too large : 2 pages

Hi, We use PDF printing as Result Form for a search. But sometimes (depends on what are the data) the report is splitted on 2 pages. Do you know a way to force the table width to fit on one page (maybe by cutting some data, we have for example some states that are quite long, > 30 char) Regards,

Re: [otrs] FAQ and OTRS 2.2.x

Hi David, It works now. The group faq_admin was not created. I can access to the FAQ now. Thanks. Regards. Eric Boudrand David Holder a écrit : Hi Eric, In otrs go to Admin, then Users <-> Groups and select your account. Do you have associated privileges to faq and faq_admin? Regards, D

Re: [otrs] FAQ and OTRS 2.2.x

I found that my table faq_category_group in the database is empty. There is no category. There are faq articles in the database. We updated OTRS this summer from 2.1.x to 2.2.x. Maybe something is missing. Eric Eric Boudrand a écrit : Hi, I had all faq privileges but faq_admin was not create

Re: [otrs] FAQ and OTRS 2.2.x

Hi, I had all faq privileges but faq_admin was not created. I created it and updated my account. I still cannot access the FAQ. Regards. Eric David Holder a écrit : Hi Eric, In otrs go to Admin, then Users <-> Groups and select your account. Do you have associated privileges to faq and fa

Re: [otrs] FAQ and OTRS 2.2.x

Hi Eric, In otrs go to Admin, then Users <-> Groups and select your account. Do you have associated privileges to faq and faq_admin? Regards, David On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand wrote: > Hello, > > We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history > and

[otrs] 2.4.5. : how to make the character size bigger when printing tickets ?

Hi there, My users would like to improve the quality of the printing of tickets by making the char size bigger for the text of the ticket. The text is a bit smaller than everything on the print. Thanks for any input Greetings Philippe Martignier Communications Division Customer Service Sec

[otrs] 2.4.5. : Feature wanted: verify an attachment before sending the response

Hi there, When you attach some documents in an answer of a ticket, you may want to verify that the attached file is correct. (ala Outlook) We have a delete button, but no view button (or hyperlink on the text of the attachment) Do you think that feature could be developed? Thanks Philippe

[otrs] FAQ and OTRS 2.2.x

Hello, We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message : ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 Message: Permission denied! Traceback (8980): Module: Kernel::Modules::AgentF

[otrs] OTRS Integration with MS Bases SOAP

Trying to integrate our ERP System (MS Nav) with OTRS via SOAP. Our developer would like to see som HTTP/XML data, can anyone provide something like this ? Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs

Re: [otrs] How can i search for a Ticket-Title?

ml ml wrote : How can i search for a ticket title (not the subject)? Hello Mario, I have search fields for both in AgentTicketSearch : --- Ticket# and CustomerID --- Ticket# Title CustomerID Customer User Login --- Fulltext-Search in Article --- From To Cc Subject Text Is that what you're l

Re: [otrs] How can i search for a Ticket-Title?

ops. sorry, saw title in search. never used... On Thu, Jan 7, 2010 at 11:01 AM, ml ml wrote: > Hello! > > How can i search for a ticket title (not the subject)? > > Thanks, > Mario > - > OTRS mailing list: otrs - Webpage: http

Re: [otrs] How can i search for a Ticket-Title?

mmmh ticket_number or ticket_id ? what you mean ? MV On Thu, Jan 7, 2010 at 11:01 AM, ml ml wrote: > Hello! > > How can i search for a ticket title (not the subject)? > > Thanks, > Mario > - > OTRS mailing list: otrs - Webpag

[otrs] How can i search for a Ticket-Title?

Hello! How can i search for a ticket title (not the subject)? Thanks, Mario - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinf

[otrs] How to sort tickets by (last article) time

Hello List, by default the Tickets get sorted by creation time. This is not very useful if i have a big ticket where i have a regular reply from the customer. Then my ticket is the "oldest" one, but the most "active" ticket. Can i sort the tickets by the last Article time or something? Thanks, M

[otrs] 2.4.5. : LDAP connection and ? becomes ??

t -- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100107/196cfa05/attachment-0001.html> -- Message: 2 Date: Thu, 7 Jan 2010 16:35:34 +0800 From: Thantzin Bo Subject: [otrs] OTRS add new notification To:

Re: [otrs] Bug #4433 remains unfixed, despite status = Resolved?

Hi Yes Its working. I upgraded the file AgentTicketCompose.pm to version 1.81.2.3 and restarted the apache, and its working for me. Regards Sourabh Sarwate On Wed, Jan 6, 2010 at 6:29 PM, Martin Edenhofer wrote: > Hi Mike, > > On 06.01.2010, at 08:01, Mike Morris wrote: > > I've just realized

Re: [otrs] OTRS add new notification

Hi T, in 2.4.x there is Notification (Event) to suite this MV On Thu, Jan 7, 2010 at 9:35 AM, Thantzin Bo wrote: > Hi, > > I want to add new notification to agent which is not include in the > (Admin notification management ) > > > Triger will be Ticket close and send notification

[otrs] 2.4.5 : html not properly pasted

Hi there, I have examples where agents copy html from internal softwares and paste (part of screen) in a ticket ... The paste is done but is not as perfect as in Word for example. Is there a way to parameter this? For example in the paste I have the table with the text, some pictures But I do

[otrs] OTRS add new notification

Hi, I want to add new notification to agent which is not include in the (Admin notification management ) Triger will be Ticket close and send notification to agent . Can any one tell me how to do it , I tried to find add new rule in "notification management" but there is none. tha

[otrs] 2.4.5. : LDAP connection and é be comes ©

Hi there, My users are on another database, linked via LDAP connection Users with é (or accents) become strange when imported into OTRS (for é it becomes ©) All texts, subjects and other fields with accents are correctly replicated in OTRS (text from email ==> text in the ticket = ok, ...) S