[otrs] How to use regex for filtering mails

Hi List, How do we use regex for filtering mails in match and set portion of Postmaster filter. Thanks Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Different Signatures for different Agents

Hi Michiel, That´s the way I´m using it right now, but my Agents want to have their own signature implemented in OTRS when they answer or work on a ticket. Maybe this will be a feature in OTRS 3.0. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und

Re: [otrs] Back end customers from a read-only Oracle?

On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley shane.pres...@gmail.com wrote: We're currently using MySQL for our internal database with OTRS. However we have an existing Oracle database which contains our customers. Is it possible to pull customer data from a read-only Oracle table?

Re: [otrs] changing state of pending tickets

Michiel Beijen wrote : The trick is, it does not. OTRS will keep the status in Pending and keeps sending notifications until action is taken. It's trivial to create a GenericAgent job that sets the status to Open, if you'd like that. Hi Michiel, now I understand the mechanism, thanks a lot !

[otrs] Stopping Out of office messages

Hi, Is there any way to stop the 'out of office' messages being emailed back into the system? Thanks, Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] How to use regex for filtering mails

Hi, Also do we need to enable filtering option somewhere in configuration files before we start using PostMaster Filter. On Fri, Mar 19, 2010 at 12:13 PM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi List, How do we use regex for filtering mails in match and set portion of

[otrs] Email template since 2.4.7 upgrade

Hi list, Since a upgrade to OTRS 2.4.7 my template response are prefixed by SCALAR(0xe80570). I have try to recreate them from zero, but it's still the same. I have this problem for all queues. I talk about response (link under queue in admin area). Is it a problem with wysiwyg editor ?

[otrs] LDAP - First Bind failed LdapErr

Hello everyone, My OTRS is version 2.4.6, is installed on a Linux CentOS 5.3. Finish setting my LDAP, I now have the following messages: Fri Mar 19 07:40:10 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece� Fri Mar

Re: [otrs] LDAP - First Bind failed LdapErr

Do you put this in you Kernel/Config.pm to sync ldap with otrs DB ?     $Self-{UserSyncLDAPMap} = {     # DB - LDAP     UserFirstname = 'givenName',     UserLastname = 'sn',     UserEmail = 'mail',     }; Le 19/03/2010 12:42, Christopher Monzon a écrit :

Re: [otrs] Reopen pending reminder

Hi OTRS team, We are also looking towards implementing a function to auto-open a ticket when a certain time has passed like in the e-mail below. Since we cannot manage to set this function properly, would you be so kind to explain to us step by step how to get this auto close open function

[otrs] Ticket escalation on reciept of email

I was wondering if anyone out there know if this was possible. Is it possible to have a ticket go to an escalated state if an external email was posted to the ticket by the customer? I'd rather not have the time to reply (update escalation time for the sla or queue) be changed, but just have it

[otrs] Incosistent Dashboard

Is it true for everyone that if I go to AdminCustomer Users* (Search) The results screen has the Dashboard items missing (Users Groups Roles/Queue Responses/System/Misc) If I do AdminUsers, AdminGroups, Admin Customer Company etc etc the Dashboard items show up! Is this correct?

Re: [otrs] LDAP - First Bind failed LdapErr

Does anyone know how to link email with an SMTP server? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Guillaume Rehm Sent: Friday, March 19, 2010 10:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP -

Re: [otrs] LDAP - First Bind failed LdapErr

Hello everyone, after entering Guillaume told me that I have a new problem: Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: 'bonse00'!!! Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found

Re: [otrs] Ticket::Frontend::TimeUnits: Ticket::Frontend::NeedAccountedTime:

Hi, With this, you can set how the time units are called. Per default, they are called work units. We prefer to have them called minutes. With the second parameter you can enforce that the agent has to enter a value on the time field (although a 0 can be entered). Regards, Arthur

[otrs] FAQ 1.6.5 CGI Error?

FAQ Module appears to install properly, I am able to view it and add a category, but when I create a new article and attempt to save it - I get this error: CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. From that point on - the FAQ module

Re: [otrs-de] Verständnisproblem: Ticketansicht im Kundenportal

Guten Morgen, ein Blick in die Datenbank hat mein Verständnisproblem gelöst. Zur Vollständigkeit hier die Ursache, für die, die es interessiert ;-) : Die Tickets, welche früher per Mail erzeugt wurden hatten als customer_id _und_ customer_user_id die Mailadresse des Absenders. Bei den Tickets,

Re: [otrs-de] Kundennummer nachträglich (für all e Tickets) ändern

On 18.03.2010, at 17:52, Torsten Thau wrote: Es sollten die Einträge überall, also die der Personen und die der Tickets geändert werden. Ich denke daran dass wenn man die Kundennummer einer Person über die Web-GUI ändert das nicht die Kundennummerzuordnung der Tickets ändert. Man muss das

Re: [otrs-de] Kundennummer nachträglich (für all e Tickets) ändern

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo, Es sollten die Einträge überall, also die der Personen und die der Tickets geändert werden. Ich denke daran dass wenn man die Kundennummer einer Person über die Web-GUI ändert das nicht die Kundennummerzuordnung der Tickets ändert. Man

Re: [otrs-de] Kunden anhand von Kundennr eine Queue zuweisen

Hallo Torsten, danke für den Tipp. Ich schaue mir das mal an.. Mit freundlichen Grüßen Timo Salmen -Ursprüngliche Nachricht- Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Torsten Thau Gesendet: Donnerstag, 18. März 2010 17:54 An: User

Re: [otrs-de] Kundennummer nachträglich (für all e Tickets) ändern

Hi Torsten, On 19.03.2010, at 11:49, Torsten Thau wrote: Es sollten die Einträge überall, also die der Personen und die der Tickets geändert werden. Ich denke daran dass wenn man die Kundennummer einer Person über die Web-GUI ändert das nicht die Kundennummerzuordnung der Tickets ändert. Man

Re: [otrs-de] Kundennummer nachträglich (für all e Tickets) ändern

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo Martin, Danke fuer die schnelle Antwort. Das hat den Vorteil, dass die Änderung am Ticket protokolliert wird und die Revisionssicherheit von OTRS weiter unterstützt wird (alle Änderungen werden in der ticket_history protokolliert). Zudem

Re: [otrs-de] Deutsches Wörterbuch in OTRS

Hallo Thorsten, Ich habe in der zwischen Zeit auf aspell geswitcht, da ispell nicht installiert war :( Habe nun aspell mit deutsche Sprache installiert. Ich habe den Pfad upgedated auf '/usr/lib64/aspell-0.60/' in diesem Verzeichnis liegt auch die Datei deutsch.alias die als Alias für