Re: [otrs] How to change TicketNr Syntax

Anyone? On Fri, Apr 16, 2010 at 9:53 AM, ml ml mliebher...@googlemail.com wrote: Hello List, we use the default OTRS Ticket syntax. However, we run into problems when communicating with other OTRS systems. How can i change my Ticket Sytax savly without breakting the whole system? :-)

Re: [otrs] Change Ticket State on Customer E-Mail Reply

Hello, could anyone please help me to debug this? This is really annoying. Cheers, Mario On Tue, Mar 16, 2010 at 11:07 AM, ml ml mliebher...@googlemail.com wrote: Hello, i have updated to OTRS 2.4.7 now, and my FollowUp Tickets still remain closed if a customer answers. How i Test it: -

Re: [otrs] How to change TicketNr Syntax

ml ml wrote : Anyone? On Fri, Apr 16, 2010 at 9:53 AM, ml ml mliebher...@googlemail.com wrote: Hello List, we use the default OTRS Ticket syntax. However, we run into problems when communicating with other OTRS systems. How can i change my Ticket Sytax savly without breakting the whole

Re: [otrs] How to change TicketNr Syntax

Can i change my systemid in a working and running OTRS System or will this break something? If i get it right, the systemid (by default 10) can be changed. But if i communicate with a other otrs system, then its very likly, that it will have the same systemid. Is there no way to set my own prefix

Re: [otrs] How to change TicketNr Syntax

Actually, you can use the TicketHook for this. By default, this is Ticket#, but you can also change this to be ML# or something specific to your company. Even if the SystemID is the same as another company's; if the Ticket Hook is different you will not have difficulties. Of course, when people

[otrs] No notification after creating ticket through web

You can restrict customer allowed queues either with an ACL rule or by using the CustomerPanelOwnSelection parameter in SysConfig. Please see the article in OTRS's Wiki on http://wiki.otrs-forum.de http://wiki.otrs-forum.de/ . The agent receives a notification when the ticket is created in

[otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close time

Thank you Mike, I found the .dtl page but I don’t know how perl interprets the name of db fields. In the Database I see a table named “ticket” with many informations about them. There are “cretae_time” and “change_time” in this table but I don’t know how to show them in the web interface.

Re: [otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close time

The template AgentTicketOverviewSmall.dtl is used by TicketOverviewSmall.pm (OTRS\Kernel\Output\HTML) This .pm program gets a lot of data in an array and then calls the .dtl template with this data array. You'll find a my %Article = $Self-{TicketObject}-ArticleLastCustomerArticle( TicketID =

Re: [otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close time

edited this without success :-( . In 2.4.7 version I haven?t found any .dtl file to edit. Anyone can help me? Thanks, Alessandro -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20100503/427f0d93

[otrs] Customer creation account failure when using multiple backends

Hi all, I've installed OTRS 2.4.7 on my Windows XP laptop. I've configured my OTRS installation to authenticate customers both on OTRS database and our internal company LDAP, setting configuration in Kernel/Config/Defaults.pm following instruction on administration manual (page 114 on pdf) and

Re: [otrs] Customer creation account failure when using multiple backends

verify the LDAP module for PERL is installed and working. On Mon, May 3, 2010 at 8:48 AM, Daniele Gagliardi daniele.gaglia...@eng.itwrote: Hi all, I've installed OTRS 2.4.7 on my Windows XP laptop. I've configured my OTRS installation to authenticate customers both on OTRS database and our

Re: [otrs-de] Fw: Software Error: Can't locate object method new

Hi, On 02.05.2010, at 22:11, Tobias Siebert wrote: [Thu Apr 29 22:19:23 2010] -e: Apache2::Reload: Can't locate /usr/share/otrs//Kernel/Config.pm auf die Gefahr hin das ich das zweimal frage ... Wenn Du dem Apache User eine shell gibst, nur zum einfachsten testen, und dann mit Bordmitteln

Re: [otrs-de] Fw: Software Error: Can't locate object method new

Tobias Siebert schrieb: kein problem.. Ich wollt nur versuchen, einen falsch entstandenen Eindruck zu korrigieren ;) hmm, habe ich zwar zum teil alles schon mehrfach beantwortet hier, aber gut, kein ding ;) Manchmal bin ich zu faul ... -2.4.7 -Was welche Verzeichnisse? Was genau meinst

Re: [otrs-de] Fw: Software Error: Can't locate object method new

Guten Abend, - also das kam dabei raus: mit dem User www-data kann ich in /usr/share/otrs/Kernel step by step reingehe, die Datei anzeigen und ändern Rechte sind OK und vom Webserver auch beschreibbar - zu dem Tipp von Ralf: ...stimmt so nich. usr share otrs Kernel Config.pm ist ein Symlink

Re: [otrs-de] Fw: Software Error: Can't locate object method new

Guten Abend Matthias, also die Config.pm, die ich geöffnet habe und die Ordner Bin, Kernel, scripts, var (Verknüpfung) liegen in usr/share/otrs/ Wobei wie eben in der andren Mail geschrieben... Config.pm hier ist nur nen Link auf etc/otrs/Kernel/ Im Übrigen haben diese verschiedene changed