Upgrading from 2.2.x to 2.4.x(cent os 5, mysql 4.1.18)
I ran into some errors during the db upgrade for mysql for 2.2 to 2.3
The first error was on line 4 for the statement
ALTER TABLE sla DROP FOREIGN KEY FK_sla_service_id_id;
Gave the "error of rename of dbname\sla to #sql2-25000-b"
All,
Trying to get OTRS working and I am finding that when the customer
sends a new ticket, the owner is being set to r...@localhost.com. Is
there a way to show the owner as support not root? The customer is
selecting support in the to drop down box.
Thank You
Phillip Lynn
--
Phillip Ly
Hi,
It looks stupid, but I tried many settings without success...
If a customer send a message to my OTRS system : o...@mycompany.fr
(fetched via POP3)
When I use a template to reply to it, the system fills CC with
o...@mycompany.fr
I'd rather my users not to have to remove it manually...
Ho
Our call center supports two separate phone lines, and the information
required for a request on one line is radically different from the
information required on the other line. It has also been determined
that we would like to retain the option of processing e-mail requests.
As such I wanted to
Dear Community,
As you already know, the International Release Party planned for August 2, 2010
has been in the planning phase for a few weeks now. Now, we have posted the
official announcements on our websites, and we have opened the flood gates for
invitations. I just want to make sure that y
For the record and the benefit of the community, I'm going to share
the admittedly less than optimal solution we eventually arrived at.
After finding out that the main cause of the slowdown was the result of
OTRS issuing SQL statements with a WHERE clause similar to
"LOWER(CustomerKey) LIKE LOWER
Dear All
I have set up a notification event on closing of tickets to notify our
customers (inter customers) when a ticket has been closed. If a customer
closes the ticket themselves from the customer interface one of two
things happen:
1. If the ticket was not locked by any agent the message says
Hi,
Is it possible to get otrs using
Action=AgentTicketZoom&TicketNumber=XXX instead
Action=AgentTicketZoom&TicketID=&ArticleID=Z&QueueID=J ?
There are some practical reasons make me the life easier if I could
manage it somehow.
Thank you in advance!
--
Üdvözlettel/Kind Regards, F
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http://www.o
Hi,
I also add it in the begginig of Kernel/config.pm
But nothing change in the dashboard :(
package Kernel::Config;$Self->{'DashboardBackend'}->{'0415-RSS'} = {'Block' =>
'ContentSmall','CacheTTL' => '600','Default' => '1','Description' => 'Heise
Newsticker','Group' => '','Limit' => '5','Modul
Try it on your test system :-)
I added it to the beginning of the config.pm file and this worked fine for me.
The news Ticker then works ok.
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Trasschaert Karl
Gesendet: Freitag,
>ok , i understand, in my browser it appear correctly with the ->
>
>Any idea where whe have to add this script in the Config.pm ?
Oh, in that case.. Sorry :)
And, you appear to be right, when I check the page from home it appears
correct. But from work, I get the erroneous translation.
Sorry, I
ok , i understand, in my browser it appear correctly with the ->
Any idea where whe have to add this script in the Config.pm ?
Thx
From: jan.johans...@se.nyklogistics.com
To: otrs@otrs.org
Date: Fri, 9 Jul 2010 08:41:42 +
Subject: Re: [otrs] RSS fedd in dashboard
The link
Hi,
is it possible to add 7 day graph with answer time and resolution time in the
dashboard ? ( like the 7 day open/closed graph)
Thx
Karl
_
Naviguez en toute sécurité: téléchargez Internet Explo
The link you posted has been 'changed' by the publishing tool.
You can NOT copy and use that script. Wherever you see
>
you have to change to
>
WHen I click the link, i see (as an example)
$Self->{'DashboardBackend'}->{'0415-RSS'} = {
This should be
$Self->{'DashboardBackend'}->{'0415-RSS'
Hi,
I'm sorry but i don't understand you answer .. What do you mean by "realize
that > should be replaced with > ,"
From: jan.johans...@se.nyklogistics.com
To: otrs@otrs.org
Date: Thu, 8 Jul 2010 13:02:12 +
Subject: Re: [otrs] RSS fedd in dashboard
>I've this link in the ot
Hello,
I got a ticket that's linked to other tickets.
On the AgentTicketZoom page (right side with ticket info) it says "Linked:",
but there is nothing shown.
I looked in AgentTicketZoom.dtl and found this:
# object links
$Data{"LinkTableStrg"}
Why doesn't it show
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