Re: [otrs] Customer User creation error

Hi Nils The problem with when i logged into the as a customer account. in the reply pane the subject remain empty but there should contain a subject since the message has a subject. Do i need to configure anything for that? -Ekram On 11/01/2010 11:20 PM, Nils Leideck - ITSM wrote: Hi Ekram,

Re: [otrs] webticket queue dispatch

Hi Alexandrer, Thanks for the tip. I tried to create a GenericAgent task saying : - From : *...@domain.tld - Queue : Raw::webticket - State : New - Action : move to new_queue Unfortunatly, even when a new web ticket arrives into Raw::webticket and the user's email is someth...@domain.tld, it

Re: [otrs] Customer User creation error

Hi Nils i added the sreenshot which may clear you that when i selecting ticket responses the composer does not include the subject by default. I have to copy and paste the subject manually which should not be like this. Is there any configuration need to be changed to add that subject on the

[otrs] Additional features for packages

Hi Anyone know if there are some additional features in the packages below? ITSMIncidentProblemManagement 2.0.2 ITSMServiceLevelManagement2.0.2 ITSM 2.0.2 Currently, I have installed: OTRS 2.4.7 ITSM 2.0.2. Sergio

Re: [otrs] Insecure dependency in require while running with -T switch

Hello, Problem solved. Regards, Marco -Original Message- From: Marco Ferreira marco.ferre...@informadb.pt Reply-to: User questions and discussions about OTRS. otrs@otrs.org To: otrs@otrs.org otrs@otrs.org Subject: [otrs] Insecure dependency in require while running with -T switch Date:

Re: [otrs] installer.pl is giving an error in Log.pm line 230

Hi FreeBSD :D, On Tue, Nov 2, 2010 at 12:54 AM, Free BSD free...@vfemail.net wrote: further to my previous email -- I checked the kernel configuration file and the SYSVSHM is there (along with a few other SYSVs), and also set the jail_sysv to 1, and still no luck. the same problem persists.

Re: [otrs] Customer User creation error

Hi Ekram, Short: that's not a feature in OTRS 2.x, but it IS implemented in OTRS 3. See this recent thread on the forums: http://forums.otrs.org/viewtopic.php?f=64t=6343 -- Mike On Tue, Nov 2, 2010 at 10:39 AM, Ekram e...@vizrt.com wrote: Hi Nils i added the sreenshot which may clear you

[otrs] Sysconfig option to change queues in Owner View?

Is there a way to allow a one-click/screen assignment of the following: - Queue - Owner - FreeText It would seem that the easiest way would be to provide a queue pulldown in AgentTicketOwner, but I'm open to other suggestions (AgentTicketNote?). As it stands now, the Raw queue-tenders

Re: [otrs] Customer User creation error

I am wanting to convert working OTRS database from MySQL on one server to SQL database (MS SQL 2005) on another server. I am sure this has been done before. Could someone steer me in the right direction as to where I may find instructions and anything else that may be helpful? Thanks,

[otrs] DashboardTicketCreate 0.0.1 - Package not correctly deployed! You should reinstall the Package again!

Hi List, I have installed the above package. When accessing it I noticed there was a misspelling in the DashboardTicketCreate.xml file. After correcting the misspelling I now get the above error. I am assuming there is a checksum on this file stored somewhere that needs to be updated. I

Re: [otrs] Custom Params in static stats module

Am 01.11.2010 14:05, schrieb Hiren Joshi: Hi, If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static, can I pass in a custom parameter via the command line? I call them using: /opt/otrs/bin/mkStats.pl -n 1 -r josh -m Stats, how can I adapt a module to take a new parameter?

[otrs] Freetext field for ITSM's Service

Hello, We are looking at possibilities to setup Services with OTRS and also associate one service with a fixed fee. This is a requirements from our customer and we need to find a way to do this. What I believe is the right way of doing it is to add a freetext field named something like Fee

[otrs] FAQ for otrs 3 ?

Hi list, Is there a roadmap on when will the FAQ module be available for otrs 3 ? Thanks, Ionel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] FAQ for otrs 3 ?

Gardais Ionel wrote : Is there a roadmap on when will the FAQ module be available for otrs 3 ? Hi Ionel, the release date is March 15 according to : http://www.otrs.org/news/2010/release-calendar-otrs3/ Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH,

Re: [otrs] FAQ for otrs 3 ?

Thanks, I didn't get this post yet :) Ionel Le 2 nov. 2010 à 17:26, Alexander Halle a écrit : Gardais Ionel wrote : Is there a roadmap on when will the FAQ module be available for otrs 3 ? Hi Ionel, the release date is March 15 according to :

Re: [otrs] Additional features for packages

Sérgio Cintra wrote : Anyone know if there are some additional features in the packages below? ITSMIncidentProblemManagement 2.0.2 ITSMServiceLevelManagement2.0.2 ITSM 2.0.2 Currently, I have installed: OTRS 2.4.7 ITSM 2.0.2. Hi Sergio, no one seems to answer

Re: [otrs] convert email to ticket

Thanks Leonardo, Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to

[otrs] bugs.otrs.org or otrsteam.ideascale.com ?

Hi, many thanks for otrsteam.ideascale.com . I read that one should add the bugzilla ID to an idea if it is already existing in the bug tracker. But what about completly new ideas ? Shall they to be posted to both tools or only to ideascale from now on ? Thanks in advance Alexander --