On Thu, 20 Jan 2011 21:04:32 -0600 (CST), Kristofer Pettijohn
kristo...@cybernetik.net wrote:
Hello,
Is it possible to do boolean searches (using the API) - (for example:
from=em...@address.com or freetextfield1=somevalue) or do I have to do
two
separate searches and intersect the results
We've already fixed it and the fix will be available in upcoming OTRS
3.0.5 which will become available next Tuesday, if all is well.
I can confirm that this works now, thanks!
--
Best regards,
Marc Strapetz
=
syntevo GmbH
http://www.syntevo.com
http://blog.syntevo.com
On
With version 3.0.5, I'm seeing tickets in New Tickets as well as Open
Tickets area, My Queues, which are already assigned to other users
(not default user 'OTRS admin'). Some of them are even locked by other
users. How can they be hidden from these views?
Thanks!
--
Best regards,
Marc Strapetz
Hi Nils,
that is an interesting one!
I would have preferred it to be a little less interesting :-)
Just a first try, do you use SSL and if so, can you retry without?
And can you post your SOAP script?
Nope, SSL is (currently) not part of the picture - I tried to simplify the
setup as much
Good morning everybody
I've got an iPhone4 (lucky me), and I installed iPhoneHandle 0.9.6.
When I acess to json.pl interface, I can login correctly, but I cannot see
any queue¿?¿?
Using the web interface, my user has full access to all queues.
Any idea what's happeing?
thanks in advance!!
Dear Peter,
be careful. AFAIK this only works if you do not use mod_perl.
Michiel might be able to add some insights here ... ?!?!
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 21.01.2011, at 11:46, Peter Eckel wrote:
Hi Nils,
that is
In the debug file I see:
[2011-01-21 12:24:42][Debug] [Inbound]
[User=agent1321Password=Object=CustomObjectMethod=QueueViewData={}
[2011-01-21 12:24:42][Debug] [Outbound] [{Result:successful,Data:[]}
On Fri, Jan 21, 2011 at 12:21 PM, Magic Boiz magicb...@gmail.com wrote:
Good morning
On Fri, 21 Jan 2011 12:22:34 +0100, Nils Leideck nils.leid...@leidex.net
wrote:
Dear Peter,
be careful. AFAIK this only works if you do not use mod_perl.
Michiel might be able to add some insights here ... ?!?!
Hi,
I have this workaround running with OTRS 2.4.9 and 3.0.5, both running
with
Hi Nils,
be careful. AFAIK this only works if you do not use mod_perl.
Michiel might be able to add some insights here ... ?!?!
I'll be interested in any information about the problem - OTOH, in Centos 5.5,
mod_perl seems to be installed by default, and it it cenrtainly installed on my
Hi,
I am getting error when users are logging:
[Error][Kernel::Output::HTML::LayoutAJAX::JSONQuote][212] Need Data!
Everything looks working fine, but i can't understand what this error
means.
Versions: otrs-2.4.9, itsm-2.1.1, perl-5.12.2, apache-2.2.16, mysql-5.0.5.1,
gentoo linux
Thank You
Hi,
When i click on PGP Keys in the Email Settings panel, i am getting the below
error, please suggest on the below error
Software error:
Can't call method Check on an undefined value at
../..//Kernel/Modules/AdminPGP.pm line 314.
For help, please send mail to the webmaster
Hi all,
I don't know what could have been happened but I'm experiencing a
Quantifier follows nothing in regex; marked by -- HERE in m/* --
HERE Delivery Status Notification*/ at
/home/otrs//Kernel/System/PostMaster/Filter/Match.pm
wherever Postmaster runs (manually or scheduled) and then it
Hi,
When i attemp to chang group assigned to a queue i have the
following error message:
Error: Need SignatureID!
Principio del formulario
Final del formulario
Determinar el origen:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Jan 21
You might want to be in Tickets section which is more personalized to you.
On Fri, Jan 21, 2011 at 4:43 AM, Marc Strapetz marc.strap...@syntevo.comwrote:
With version 3.0.5, I'm seeing tickets in New Tickets as well as Open
Tickets area, My Queues, which are already assigned to other users
your filter is trying to match /* which it's not liking.
On Fri, Jan 21, 2011 at 8:15 AM, Marco Vannini marco.vann...@gmail.comwrote:
Hi all,
I don't know what could have been happened but I'm experiencing a
Quantifier follows nothing in regex; marked by -- HERE in m/* -- HERE
Delivery
* Marco Vannini marco.vann...@gmail.com:
Hi all,
I don't know what could have been happened but I'm experiencing a
Quantifier follows nothing in regex; marked by -- HERE in m/* --
HERE Delivery Status Notification*/ at
/home/otrs//Kernel/System/PostMaster/Filter/Match.pm
You have a
* Gerald Young cryth...@gmail.com:
your filter is trying to match /* which it's not liking.
No, m/ is added by OTRS ( m/pattern/g )
His pattern is * which results in m/*/g which is invalid.
On Fri, Jan 21, 2011 at 8:15 AM, Marco Vannini marco.vann...@gmail.comwrote:
Hi all,
I don't
On 1/20/11 5:50 PM, Nils Leideck nils.leid...@leidex.net wrote:
, the OTRS DEBIAN package is totally DEBIAN-ished and not just a ³let it
try out² version! Of course, there are DEBIAN specific issues/differences
compared to the standard OTRS, but that is not too bad as it just helps
to keep the
* Marco Vannini marco.vann...@gmail.com:
Thank you very much for the fast answer, I supposed it was a similar problem
and I found some '*' previuosly configured and now removed, but it seems
that I'm still not able to run having still the same error. Do you think
that I have to reboot (caching
Really strange... apache restarted, cleandup cache, emptyed
postmaster_filter but still getting error ...
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
* Marco Vannini marco.vann...@gmail.com:
Really strange... apache restarted, cleandup cache, emptyed
postmaster_filter but still getting error ...
More filters in other places maybe?
--
Ralf Hildebrandt
Geschäftsbereich IT | Abteilung Netzwerk
Charité - Universitätsmedizin Berlin
Campus
uh :D
where ?! but don't worry... I'll find this f'ing '*' ;)
Thank you again
On Fri, Jan 21, 2011 at 4:17 PM, Ralf Hildebrandt
ralf.hildebra...@charite.de wrote:
* Marco Vannini marco.vann...@gmail.com:
Really strange... apache restarted, cleandup cache, emptyed
postmaster_filter but
Hi Armando, please take a look on next bug report.
http://bugs.otrs.org/show_bug.cgi?id=6510
Regards
Carlos Garcia
On 1/21/2011 7:41 AM, Armando Irazabal wrote:
Hi,
When i attemp to chang group assigned to a queue i have the following
error message:
*Error: Need SignatureID!*
You might want to be in Tickets section which is more personalized
to you.
Are you referring to Queue view? Here for me only new, unassigned
tickets are displayed. I don't see tickets where I am owner and there
are new responses from customers.
--
Best regards,
Marc Strapetz
=
Hi All,
We use OTRS 2.4 windows for our support, this works very well.
We are investigating if we can use the system for RMA (repairs).
The idea is as following:
a- customer fills in a webform with productnr, serialnr, complaint, etc this
is send to OTRS by the webform.
b- we (auto)
Hi David!
On Fri, Jan 21, 2011 at 2:48 PM, David Boyes dbo...@sinenomine.net wrote:
One wish: please fix the Debian package so that if we do the change
documented to allow the OTRS package manager to function correctly, that
the packages actually work. Previous versions of the Debian-ized OTRS
Heya out there;
Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2
installed having the problem of the app crashing when opening a ticket?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi,
Please get the newest update! v 1.0.2 iPhone App.
On Jan 21, 2011, at 19:05 , Mikola Rose wrote:
Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2
installed having the problem of the app crashing when opening a ticket?
///shawn
bump
- Original Message -
From: Jefferson Davis jda...@standard.k12.ca.us
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, January 7, 2011 9:13:09 AM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other
admin functions after upgrading
On 1/21/11 11:22 AM, Michiel Beijen michiel.bei...@otrs.com wrote:
We can't do a thing about that, it's one of the reasons I don't like
the Debian package much. It's because of Debian package management
restrictions. They say a web application can't be allowed to modify
configuration data, and
Are you using Postgres for the database?
On Jan 21, 2011, at 12:08 PM, Mikola Rose mr...@power-soft.com wrote:
Heya out there;
Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2
installed having the problem of the app crashing when opening a ticket?
El 21/01/2011 07:41 a.m., Armando Irazabal escribió:
Hi,
When i attemp to chang group assigned to a queue i have the
following error message:
Error: Need SignatureID!
Principio del formulario
Final del formulario
Determinar el origen:
ERROR:
Hallo Chris,
es wäre nett wenn du das als Bug in unserem BugZilla unter bugs.otrs.org
einträgst.
Bitte beschreibe dort dann noch die Nachteile in Hinsicht auf copy+paste etc.
Lieben Dank
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On
Hallo Nils
Am 20.01.2011 23:59, schrieb Nils Leideck:
die Schriftgröße im Editor is 12px - PX
während lokale Programme wie Outlokk zum Bsp. mit 12pt - PT arbeiten
12px entsprechen etwa 9pt ... evtl. einfach die SysConfig Einstellung auf
14px oder höher stellen.
Jupp, klingt gut, wenn
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