Re: [otrs] TimeAccounting - insert future data

Marco, JFYI, I already solve the bug, please update these files on your local installation: Kernel/Modules/AgentTimeAcconting.pm Kernel/Output/HTML/Standard/AgentTimeAccountingEdit.dtl Replace them with: http://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Modules/AgentTimeAccounting.pm?revi

[otrs] Intermittent error in SysConfig

Hi, I have been experiencing a pretty annoying problem with my OTRS 3.0.5 installation, which it seems I cannot really narrow down. I am currently running OTRS on a CentOS 5.5 machine with MySQL 5.0.77, Perl 5.8.8, and apache 2.2.3, all installed from the standard CentOS repository. mod_perl a

Re: [otrs] TimeAccounting - insert future data

Hi Marco, You are absolutely right, I just created a bug report: http://bugs.otrs.org/show_bug.cgi?id=6911 Feel free to add yourself in the CC list. Thank you for your help! Regards, Elva On 2/15/2011 12:44 PM, Marco Vannini wrote: > Thank you Elva, > > Yes. I have the boxes but we are not abl

Re: [otrs] TimeAccounting - insert future data

Thank you Elva, Yes. I have the boxes but we are not able to 'commit' the day with the checkbox selected. Excuse me if i'm not clear enough at every first shot ... :) --by mobile Il giorno 15/feb/2011 19.28, "Elva Novoa" ha scritto: > > Hello Marco, > > If the future date you are trying to add

Re: [otrs] TimeAccounting - insert future data

Hello Marco, If the future date you are trying to add your working hours to is within a valid period for your user and if it is a weekday and not weekend, you should get the 3 checkboxes to select either on sick leave, on vacation or on overtime leave. I hope this helps! Regards, Elva On 2/15/2

Re: [otrs] Survey Module - Not Sending Survey

Hello, I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the ques

Re: [otrs] change time - sync to download e-mail

Thank you very much Leonardo Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Martes, 15 de Febrero de 2011 11:34 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] change t

Re: [otrs] Master Slave Module problems

> can you see a Close action in the ticket action menu at all (beside Owner, Note, etc.)? > have you by any chance also installed the ITSM modules? Yes to both of those questions. I have installed the ITSM modules and I am able to see all ticket actions. If I attempt to close a Master ticket the

Re: [otrs] change time - sync to download e-mail

Hello, Just rename /opt/otrs/var/cron/postmaster_mailbox.dist to /opt/otrs/var/cron/postmaster_mailbox, edit it, change 10 to 5, restart the cron services and that's it. To make sure it's saved as expected, run the following command crontab -l -u otrs it should show you something like: */5 * *

[otrs] change time - sync to download e-mail

Greetings, The reason for this is because I want to know how to change time sync to download e-mail, I said, I set up multiple mailboxes connected to several lines of attention, so tickets are created automatically, but this task is performed every 10 minutes I would like to go every 5 minutes. t

[otrs] Got "out of memory" error trying to open "package management"

Got this error when tried to open package management link in admin mode. httpd-error.log: [Tue Feb 15 18:07:35 2011] [error] [Tue Feb 15 18:07:35 2011] -e: Out of memory during "large" request for 8392704 bytes, total sbrk() is 102219776 bytes at /usr/local/otrs//Kernel/System/XML.pm line 711.\

Re: [otrs] Strange redirect from index.pl on apache/freebsd

14.02.2011 16:31, Gerald Young пишет: please check your apache error logs. "The source" for the "goes nowhere" page: view source in Internet Explorer. If it's blank, it's not being rendered. Apache error logs should tell you why. On Mon, Feb 14, 2011 at 7:32 AM, A.Rymkus

Re: [otrs] TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Sorry again, found. yes it was there http://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Modules/AgentTimeAccounting.pm?view=log Tomorrow morning I'll can tell if it is fixed for me. Thank you ag

Re: [otrs] TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Sorry Elva, In the bug: Many thanks for your bug report! The issue should be fixed now. Please update the file Kernel/Modules/AgentTimeAccounting.pm with the latest revision (1.81). could you please redirect to the correct file, it is in SVN ? Thank you in advance. MV On Fri, Feb 11,

[otrs] TimeAccounting - insert future data

Hi all, I'm wrong or it were possible to insert future data (on sick, leave,... I remember that I did ... or not, I can't remember), Now I'm not able. Using 1.4.91. thank you MV - OTRS mailing list: otrs - Webpage: http://otrs.o

Re: [otrs] Strange behaviour in SysConfig after upgrade to 3.0.5

Hi Mike, I get that, but my upgrading procedure might be a little off. I do it like this: 1. unpack the new otrs in a new directory, like otrs-3.0.5 2. Copy over files from the running installation (the configuration mentioned in the UPGRADING file) 3. shut down everything

[otrs] Encoding issues on configuration files

Hi folks, I've experimented an encoding issue (described below) on my configuration files. My Ticket Default State has accented characters and with no explanation, every new tickets fetched from pop account stopped being processed and PostMaster.pl fails w

Re: [otrs] Master Slave Module problems

Hi Ryan, have you by any chance also installed the ITSM modules? -- Mike On Tue, Feb 15, 2011 at 12:25 AM, Ryan Miguel wrote: > > > Using the Master/Slave module when I designate a ticket as a new master > ticket I am unable to close it later. I can switch queues, add notes and > change all o