Hey Robert,
the "normal importer" i was referring to is simply the mail pull service.
I added OTRS mailbox to my outlook and simply copy and paste old emails therein
to keep the original customer without having the need to modify that later on,
too.
Actually I guess I found the "root
Indeed. No human should touch the OTRS mailbox
http://forums.otrs.org/viewtopic.php?f=62&t=4694
On Mon, Apr 25, 2011 at 5:06 PM, Robert Butler wrote:
> >From what I understand, OTRS wants to delete messages once it downloads
> them, presumably to prevent duplicate messages from entering the syste
>From what I understand, OTRS wants to delete messages once it downloads
them, presumably to prevent duplicate messages from entering the system.
If you've somehow set your Google email account to prevent emails from being
deleted by clients, I'm curious if OTRS continues to download the same
messa
You have to enable the feature that allows you to change the state of
tickets in various windows, such as the note window.
In sysconfig:
- navigate to: Frontend::Agent::Ticket::ViewNote
- look for the item, Ticket::Frontend::AgentTicketNote###State
- set it to *Yes*
Now, go to the close
Hi all,
I have a strange problem.
I'm using a google business account for my OTRS. The same account is
accessed via POP (with leave messages on server) by a Thunderbird
client. Google mail is set to keep the accessed email in the Inbox,
without altering it's read state.
Ok, so the problem is thi
Hi Guys,
I need to know How to re-open closed tickets.
Any idea?
Regards,
Armando
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Excellent!
Nathan Campbell
On 4/25/11 1:34 PM, "Muhammad El-Sergani" wrote:
>Thanks Nathan,
>
>Apparently I had forgotten to download it's package on OTRS :)
>
>Working great now no problem.
>
>On Monday, April 25, 2011, Nathan Campbell wrote:
>>
>> If you have installed the iPhone Handler, i
Thanks Nathan,
Apparently I had forgotten to download it's package on OTRS :)
Working great now no problem.
On Monday, April 25, 2011, Nathan Campbell wrote:
>
> If you have installed the iPhone Handler, in the Admin > Package Manager
> you should see a PDF documentation link. The JSON file is
Sorry got it guys :)
On Monday, April 25, 2011, Muhammad El-Sergani wrote:
> Hi all,
>
> I'm not able to get the iPhone app to work, it's looking for a JSON
> interface. What's that?
>
> --
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
--
Thanks and Best Regards,
Muhammad El-Sergani.
-
If you have installed the iPhone Handler, in the Admin > Package Manager
you should see a PDF documentation link. The JSON file is installed for
you along with the iPhone handler.
In your iPhone app, you will point the client to that file - generally at
http:///otrs/json.pl
Is your OTRS installat
Hi all,
I'm not able to get the iPhone app to work, it's looking for a JSON
interface. What's that?
--
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.ot
Hi all,
I know how to merge two or more tickets, working fine.
How can I split one that I accidentally merged? i.e. undo the mistake ...
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://o
Thanks Oliver,
I've done so.
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 25, 2011 at 4:36 PM, Oliver Methfessel [MC] <
li...@methfessel-computers.de> wrote:
> Hi Muhammaad,
>
> Am 25.04.2011 16:29, schrieb Muhammad El-Sergani:
> > Well, being new in general to trouble ticketing
Hi Muhammaad,
Am 25.04.2011 16:29, schrieb Muhammad El-Sergani:
> Well, being new in general to trouble ticketing systems, this might
> sound a little bit silly.
>
> What I'm concerned about, is the ticket length. It is already long
> enough, with the date and the system ID. But if I set the minim
I don't think duplicates will take place, as it's a "Date" type, in other
words, as long as it doesn't reset during the same day, it's ok... or so I
believe.
Guys let me know if I'm heading the wrong way please.
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 25, 2011 at 2:36 PM, Ger
Hi Phil,
Well, being new in general to trouble ticketing systems, this might sound a
little bit silly.
What I'm concerned about, is the ticket length. It is already long enough,
with the date and the system ID. But if I set the minimum length to 2 or 3,
then reset the counter every month, that wo
as well, what are you going to do about ticket number duplication?
On Mon, Apr 25, 2011 at 7:33 AM, Phil Bieber wrote:
> Hi Muhammad,
> just out of curiosity, why would you do that?
> Any ticket older than one month would be, I assume, overwritten. What
> happens if a tickets needs longer to be
Hi Muhammad,
just out of curiosity, why would you do that?
Any ticket older than one month would be, I assume, overwritten. What
happens if a tickets needs longer to be resolved? Or the user asks
something about an older ticket? And furthermore, you'll loose all
possibilities to do long term statis
Thanks Oliver,
Just made a cronjob that would rest the counter, once every month.
Thanks and Best Regards,
Muhammad El-Sergani.
2011/4/25 Oliver Methfessel [MC]
> Hi Muhammad,
>
> Am 25.04.2011 00:06, schrieb Muhammad El-Sergani:
> >
> > How can I reset ticket counters?
> >
> >
> you'll find
Hi Muhammad,
Am 25.04.2011 00:06, schrieb Muhammad El-Sergani:
>
> How can I reset ticket counters?
>
>
you'll find the file TicketCounter.log in the otrs installation
directory in var/log/TicketCounter.log
Greetings
Oliver
--
Mit freundlichen Grüßen
Oliver Methfessel
Methfessel Computers
20 matches
Mail list logo
