[otrs] Calendar with half hours

Hi, Is there a way to configure the calendars so that the business hours are 8:30AM - 4:30PM? Thanks, Ugo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: ht

[otrs] Match priority to SLA

Hi, How could I match priorities to SLA? When the ticket is created with a given SLA, I want to have a corresponding priority set (for the color). Of course, if the SLA is changed, the priority should also change. Thanks, Ugo ---

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-10 11:43, Xiaoxing Meng a écrit : When you said you couldn't make it work, dose that mean that you can't see the field template that you defined in your customer interface? Did it work for you? - OTRS mailing list

Re: [otrs] PostMaster filter to process a TicketTime Value

Le 2011-08-11 09:51, Gerald Young a écrit : yes, but close your parentheses :) It works, thanks! Ugo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://l

Re: [otrs] Missing Free Fields Link

Le 2011-08-17 16:48, LQ Marshall a écrit : > In which interface? Agent? Customer? Both? > > Can you see them in the database? The agent interface is where I'm attempting to restore the link. Not sure how useful the Free Field link would be for a customer (a good opportunity for them to corrupt s

Re: [otrs] Missing Free Fields Link

Le 2011-08-17 16:48, LQ Marshall a écrit : After our last two upgrades, the "Free Fields" link disappears from the tickets. Last time I eventually found that something had been incorrectly set and turned them off, but I'm not been so successful with 3.0.x. I've not been able to find an approp

[otrs] Missing Free Fields Link

After our last two upgrades, the "Free Fields" link disappears from the tickets. Last time I eventually found that something had been incorrectly set and turned them off, but I'm not been so successful with 3.0.x. I've not been able to find an appropriate link in my searches. Does anyone know

Re: [otrs] Free Text type

You'd need to have either a bit javascript involved or add some back end logic (and best is probably to do both). You'd absolutely need to add code, you can't 'configure' this. Of course, my company would be able to help you out, if needed, ==> en...@otrs.com -- Mike. On Wed, Aug 17, 2011 at 21:5

Re: [otrs] Free Text type

Also I need another thing, I'll have 3 fields, the first 2, the user will enter a number, the 3 field will be the SUM of the first 2 fields. How May I do that? Thanks 2011/8/17 Wagner > Thanks, thats what I wanted, > > 150 chracters is enough > > but how I do this in Config.pm? > > Thanks > >

Re: [otrs] Free Text type

Thanks, thats what I wanted, 150 chracters is enough but how I do this in Config.pm? Thanks 2011/8/17 Michiel Beijen > Hi Roy, > > On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote: > > E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and > > leave TicketFreeText1 empty. >

Re: [otrs] Free Text type

Hi Roy, On Wed, Aug 17, 2011 at 20:28, Roy Kaldung wrote: > E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and > leave TicketFreeText1 empty. That is possible, but the TicketFreeText field will be just one single line. You can't configure it to display a text area. Also, you

Re: [otrs] Free Text type

Yes, if you want onli a text area, don't check and no fill any TicketFreeText value. on * * http://server/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core%3A%3ATicketFreeText&SysConfigGroup=Ticket

Re: [otrs] Free Text type

On 8/17/11 8:20 PM, Wagner wrote: > I don't want to make the user select a value, I want that he can write > whatever is needed, like a description field, is there a way to > configure a FreeText like this? Yes, there is. E.g. for FreeTextField1 set up TicketFreeKey1 with a proper keyname and leav

Re: [otrs] Free Text type

I don't want to make the user select a value, I want that he can write whatever is needed, like a description field, is there a way to configure a FreeText like this? Thanks 2011/8/17 Roy Kaldung > On 8/17/11 5:02 PM, Wagner wrote: > > Hello, > > > > is there a way to use a FreeText to a fiel

Re: [otrs] Free Text type

On 8/17/11 5:02 PM, Wagner wrote: > Hello, > > is there a way to use a FreeText to a field like a text area where the > user be free to type whatever he wants? Hi, choose an unused TicketFreeText Field and configure it properly: Admin -> SysConfig -> Ticket -> Core::TicketFreeText then make it

Re: [otrs] Send Customer Notification With SLA time

I'll try it, thanks 2011/8/16 Gerald Young > http://forums.otrs.org/viewtopic.php?f=60&t=10762 > > > On Tue, Aug 16, 2011 at 8:24 PM, Wagner wrote: > >> that was I thought, I could use the SLA update state, but which would be >> the SLA tag to use in the body of the notification? >> >> Or wher

[otrs] Free Text type

Hello, is there a way to use a FreeText to a field like a text area where the user be free to type whatever he wants? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

Re: [otrs] How to sort ticket view queue or ticket view stutus by last changed ticket

Hello Mohammad, I had the same problem, and solved it this way: 1- Go to http://opar.perl-services.de/bin/index.cgi/package/T/TI/TISAR/MyHammerQueueViewByCustCont 2- Press download, and keep the file in a place you know 3- Go to Admin --> Package Manager 4- Press Choose File 5- Browse to the down

Re: [otrs] Duplicates... link or merge?

Le 2011-08-15 03:39, Matus UHLAR - fantomas a écrit : In 2.3, we used to use merge, but when closing one ticket, the other would need to be closed manually. Le 2011-08-11 04:11, Lars Jørgensen a écrit : As far as I know, you don't need to close a merged ticket. The status "merged" can be cons

[otrs] How to sort ticket view queue or ticket view stutus by last changed ticket

I'm new to OTRS and I'm using otrs 3.0.9. tickets are not displayed by last changed ticket order. Is there any way to sort tickets by last changed ticket so when someone adds a note to a ticket or sends a responce to a ticket you can understand. Or is there any way to add a colomn to ticket view

Re: [otrs] RSS Modules

Hi Mikola, Right now adding RSS feeds to the customer interface is not something you can configure. This means that getting a subscription (which obviously has great other benefits, see http://www.otrs.com/solutions/subscriptions/ ) will not help you get feeds in the customer interface. That said