Re: [otrs] Other methods for OTRS to identify ticket follow ups?

Hello Shawn, Thanks for the tip, I had earlier set *PostmasterFollowUpSearchInBody* to yes, and now I've set *PostmasterFollowUpSearchInReferences* to yes as well. Any other tips that might be important? Thanks //M On Thu, Dec 15, 2011 at 9:02 AM, Shawn Beasley wrote: > Look to Core::Postmas

Re: [otrs] Other methods for OTRS to identify ticket follow ups?

Look to Core::Postmaster for more details. On Dec 15, 2011, at 7:21 , Muhammad El-Sergani wrote: > Hi all, > > Is there any other method beside the ticket hook for OTRS to identify a > ticket as a follow up for one of its tickets? > We have some customers who keep removing our ticket number fro

[otrs] Other methods for OTRS to identify ticket follow ups?

Hi all, Is there any other method beside the ticket hook for OTRS to identify a ticket as a follow up for one of its tickets? We have some customers who keep removing our ticket number from the subject header (for no obvious reason, and believe me, we always try to educate them to always include t

[otrs] no keys in dropdown to select after s/mime setup ?

hi all after setting up all the s/mime stuff in the admin console (yes it's enabled) and importing the cert/key I still do not have the options to select a key for my queue. nothing is available under the dropdown box any suggestions ? -

Re: [otrs] Ticket::Hook location

Hi, Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat Thanks //M On Wed, Dec 14, 2011 at 9:27 PM, Ugo Bellavance wrote: > Hi, > > Is it possible to have the Ticket Hook located at the end of the subject > of the auto-replies and notifications? It would be easier for p

Re: [otrs] Installation on Windows of 3.1 B2

Mike, Probably a silly question, but after I install the Beta 1 on Windows, how can I get it up to Beta 2 for the version number? Do I have to wait for Beta 3? Thanks, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michi

[otrs] Ticket::Hook location

Hi, Is it possible to have the Ticket Hook located at the end of the subject of the auto-replies and notifications? It would be easier for people to see the subject because the ticket hook takes a lot of space on their screen. Thanks, Ugo --

Re: [otrs] multiple CC'd email addresses ?

On 2011-12-13 04:37, Dennis Kavadas wrote: It does work, I've confirmed it I assume it looks at the message-id, if they are identical then it's the same conversation and the emails are treated accordingly I confirm. Before enabling this parameter, we used to have a new ticket opened when some

Re: [otrs] Installation on Windows of 3.1 B2

Mike, Thanks very much! That will prevent more hair pulling!! :) Regards, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about O

Re: [otrs] Printing pictures in ticket articles

Ok, thank you. I tried versions 2.4.7 and 3.1.0.beta2. I just noticed that this is a problem of Chrome on OS X, it does not print the pictures also when I use the system print dialog over the browser print function. In Firefox and Safari it works when using the browser print instead of the OTRS

Re: [otrs] Printing pictures in ticket articles

Hi Anselm, On Wed, Dec 14, 2011 at 14:13, Anselm Strauss wrote: > is it normal that OTRS does not print an pictures that are displayed in > ticket articles? OTRS would print the text-formatted version of the ticket article, and this is indeed excluding inline pictures. You can actually use the

Re: [otrs] Printing pictures in ticket articles

On 2011-12-14 08:13, Anselm Strauss wrote: Hi, is it normal that OTRS does not print an pictures that are displayed in ticket articles? What version are you using? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

[otrs] Printing pictures in ticket articles

Hi, is it normal that OTRS does not print an pictures that are displayed in ticket articles? Cheers, Anselm - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Prev. Maint. task scheduling for assets

Nils, thank you for the response. I look forward to trying this software out! Andy On Tuesday, 12-13-2011 on 8:31 pm Nils Leideck wrote: > Hi Andy, > > On 13.12.2011, at 20:06, Andy Graybeal wrote: > > > I'm wondering if there is a way I can have a repeating task schedule for > > any of my as

Re: [otrs] Delegating the management of Response Templates

Hi, Search "Agent rights in Admin-Area" in archive mailing list. I ask the same few month ago and michiel beijen said : "You should go to Admin > SysConfig > Framework > Admin::ModuleRegistration. Now add the groups you want to the module registration for Admin. Now go to Admin > SysConfig > T