[otrs] Modification to LDAP Auth . . . due to regional chars

Hi there, At company I work at sombody fough it would be a good idea to use regional chars and that messes up the Auth process... I had the same problem with moodle - I made modification there that uses user@domain as DN and it works fine there but.. If I do something like this in OTRS (Perl)

[otrs] Upgrade from 3.0.11 to 3.1.1

Hi everyone, We have been using OTRS for a couple of years now and we are currently using 3.0.11 as the newest version. OTRS 3.1.1 is now available however and I wanted to know if there are any special things I have to think of before upgrading? We are using OpenSUSE 11.2 as an OS, but I'm not

Re: [otrs] Upgrade from 3.0.11 to 3.1.1

HI, I have done a test upgrade myself following the instructions in the source code UPGRADING, I did not have a problem but also did not test all the functionality. I would suggest to try this on a copy of the database, just in case. thanks, mike On Wed, Feb 15, 2012 at 1:51 PM, Erik van Ast

Re: [otrs] Upgrade from 3.0.11 to 3.1.1

Hi Erik Your steps are correct (it's the absolute minimum), but I think you should go trough it step by step as described here http://doc.otrs.org/3.1/en/html/upgrading.html (stop services, start upgrade, start services, tests) I recommend a fullbackup of your system before upgrading, better

Re: [otrs] Modification to LDAP Auth . . . due to regional chars

On Wed, 15 Feb 2012 09:57:44 +0100, Adam Bator a...@amu.edu.pl wrote: Hi there, At company I work at sombody fough it would be a good idea to use regional chars and that messes up the Auth process... I had the same problem with moodle - I made modification there that uses user@domain as

[otrs] Survey Modul code error 2.1.1

Dear all There is a error in the code as EditQuestion doesn't show type as comobox. i am guessing that what is suppose to show up as. Sorry in advance i didn't know where to post the bug so i reported it here. If some one can release a patch or how to fix it will greatly appreciate it

[otrs] mail sent To: otrs From: agent -- agent queue ?

hi all i have a particular requirement with regards to filtering that i need some help with we currently have a helpdesk queue that grabs all email sent to helpd...@company.com and places it in the helpdesk queue, works well. issue: we have agents that CC helpd...@company.com with replies to a

Re: [otrs-de] ConfigItem (CI) Owner bei Ticketeröffnung

Das wäre für uns auch interessant. Am 15.02.2012 um 10:00 schrieb Thorsten E: Ich würde ja so ein Add-on auch kaufen, aber ich will keinen Wartungsvertrag dazu. Geht das auch? Am 10.02.2012, 17:06 Uhr, schrieb Nils Leideck nils.leid...@leidex.net: On 10.02.2012, at 11:48, Rene Böhm

Re: [otrs-de] Ticket generieren durch upload einer eml Datei

Am 15.02.2012 11:26, schrieb Uwe Baumbach: Hallo, wir haben OTRS 3.0.6 im Einsatz. Es ist der Wunsch aufgetaucht, ausgehend von einer Mail, die über ein Nicht-OTRS-Postfach empfangen wurde (z.B. direkt privat), via Zwischenspeicherung als eml-Datei (oder ähnlichem Standard-Format: msg, ...)

[otrs-de] Kunde schließt Ticket selbst

Hallo Liste! Ich habe ein aktuelles OTRS (+ITSM) laufen und eine Frage: ich möchte einen ´Prozess definieren, wo am Ende der Kunde (Melder) das Ticket abnimmt bzw. schließt. Derzeit macht das der jeweilige Agent (Techniker) und der Kunde bekommt nur die Info - Ticket geschlossen! Danke

Re: [otrs-de] Ticket generieren durch upload einer eml Datei

Quoting Lothar Kimmeringer (j...@kimmeringer.de): Komplette Mail inkl Header in die Zwischenablage, dann telnet auf Port 25 zum eigenen Mailserver: helo asd mail from: absen...@example.com rcpt to: supp...@example.org data [Einfuegen der Mail aus Zwischenablage] . quit Tipp: in der

Re: [otrs-de] Kunde schließt Ticket selbst

Hallo, Es gibt die TicketAcl Methode und da gibt es viele Möglichkeiten. http://blog.otrs.org/2010/08/17/state-machines-for-tickets-via-acl/ Ich müsste selbst weiter nachlesen, aber das ist eine Idee mfg, mike 2012/2/15 Heindl Karl karl.hei...@abv.at ** Hallo Liste! Ich habe ein