Hi list,
I've been trying out different options on our test-install of otrs (currently
3.1.1.).
One thing I wanted to try, was to use the filesystem for articlestorage.
I guess it works ok, but doing the actual switch with the current content of
the DB seems to be giving me some troubles.
Anyone know what is safe to clean (read delete) out of the database after
switching OTRS (3.0.11) over to ArticleStorageFS? or if there is something
you can run to magically get rid of the redundant articles eating up space
in the database?
Thanks
Steve
Hi there
I have a huge problem of refresh.
Version 2.4.8
In the admin menu, I change the name of a queue and it is shown correctly in
the move screen and in the my preferences (my queues), but in the ticket view,
the name displayed is the old one.
I tried with different browser, with
My bad, it looks like the otrs.ArticleStorageSwitch.pl did move the
articles out of the 'article_plain' table, but the actual 'article' table
still contains a plaintext copy of the message eating up a fair chunk of
database space.
Steve
On 5 March 2012 13:58, Steven Carr sjc...@gmail.com wrote:
)? Or am I perhaps
missing a step somewhere?
Thanks for any input.
--
/Sune T.
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Hi all,
I want all tickets raised in a certain queue to be assigned to a default agent.
Currently we have all tickets raised in all queues go to OTRS admin then the
agents pick out tickets.
Can this be done?
Currently using OTRS 2.1.5
Thanks
Hello all,
I have some customers who tend to send back the annoying Thank you for
contacting us. This is an automated response. message for every email they
receive. Now, I have setup some filters to ignore those, but whenever I
receive those, tickets are re-opened.
I need OTRS to automatically
On 2012-03-05 17:49, Muhammad El-Sergani wrote:
Hello all,
I have some customers who tend to send back the annoying Thank you for
contacting us. This is an automated response. message for every email
they receive. Now, I have setup some filters to ignore those, but
whenever I receive those,
Version OTRS 3.0.8 (Windows Installer)
I would like to know how to force OTRS to use HTTPS? I have HTTPS configured
and working. I just want to force everyone to use HTTPS as we are
authenticating against Active Directory, so I just don't want to expose our
network credentials over HTTP.
I
On 2012-03-05 22:10, micha...@firstus.org wrote:
Version OTRS 3.0.8 (Windows Installer)
I would like to know how to force OTRS to use HTTPS? I have HTTPS
configured and working. I just want to force everyone to use HTTPS as we
are authenticating against Active Directory, so I just don’t want to
There is a HTTPS directive within the OTRS SysConfig. Sorry I don't recall
it's exact location.
- Original Message -
From: Ugo Bellavance u...@lubik.ca
To: otrs@otrs.org
Sent: 3/5/2012 22:15
Subject: Re: [otrs] Redirect http to https
On 2012-03-05 22:10, micha...@firstus.org wrote:
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