Hi,
If value of $Self->{CheckMXRecord} is equal to 1 (default),
OTRS lookup DNS and check MX record. An email address of invalid domain
will be rejected.
Regards,
Norihiro
On Tue, 25 Jun 2013 15:46:40 +0200
"Jason Marshall" wrote:
>
>
> Hi All
>
>
>
> I am running OTRS version 3.2.2 on
Hi everybody,
I have updated our OTRS-Instance from Version 3.1.12 to 3.2.8. During
the process everything worked well and no error message occured. (For
example at the DB-Update). But now, when I try to login, there is a page
without any CSS telling me:
"Browser Warning
The browser you are usin
Thx for all the testing Walter!
Concerning the delayed mail question, I was writing it, because the current
Survey version has a Bug that delivers incorrect Survey Keys if using delayed
mail. This bug is fixed in the Sourcecode and will be available in the next
Survey version coming out next we
Hi Steven
Thanks, I think I found the problem.
In the postfix config file (/etc/postfix/main.cf) there is a $myhostname
variable that needs to be assigned to a FQDN. It was pointing to my unit name.
Regards
Jason
-Original Message-
From: Steven Carr [mailto:sjc...@gmail.com]
Sent: 2
"Out the box" OTRS will be using sendmail (which in turn will pass it
to postfix).
Check /etc/postfix/main.cf and look for the value myhostname or
myorigin and see what the values are. myorigin is usually configured
to point to /etc/mailname which is a text file that will contain the
FQDN of your
In that case it definitely looks like a bug if the URL is being
encoded incorrectly. Head on over to http://bugs.otrs.org and see if
it's already been logged (or log it).
Steve
On 25 June 2013 14:59, Walter Moore wrote:
>
> As you noted earlier in the thread, the URL is scrambled - the `&' gets
Not entirely sure, but I used the standard Ubuntu installation, so it would be
Postfix which SMTP I guess.
-Original Message-
From: Steven Carr [mailto:sjc...@gmail.com]
Sent: 25 June 2013 03:51 PM
To: jas...@cat.co.za; User questions and discussions about OTRS.
Subject: Re: [otrs] fully
As you noted earlier in the thread, the URL is scrambled - the `&' gets
replaced by %3b.
If I edit the URL by hand, I see the survey and can submit it. I should
have tested that earlier!
Other questions..
I am not using delayed mail, or, at least, I have never tried to set it up
and am not intent
How is OTRS configured to deliver email? Sendmail or SMTP?
Steve
On 25 June 2013 14:46, Jason Marshall wrote:
>
>
> Hi All
>
>
>
> I am running OTRS version 3.2.2 on Ubuntu 12.04 Server.
>
>
>
> I have an issue with mails going out to some client. I suspect their mailers
> are doing a DNS looku
Hi Walter,
one more question:
Are you using the delayed mail functionality? (Sending mails a certain time
periode after a ticked got closed)
Kind regards,
Johannes
Am 25.06.2013 um 15:35 schrieb Walter Moore :
> No, it was not working before the upgrade - the error hasn't changed. Also,
> quit
Then it might be worth setting the permissions
(otrs.SetPermissions.pl) as if those files are supposed to be randomly
generated and they aren't there then OTRS might not be able to create
them in the first place.
Steve
On 25 June 2013 14:35, Walter Moore wrote:
> No, it was not working before th
Hi All
I am running OTRS version 3.2.2 on Ubuntu 12.04 Server.
I have an issue with mails going out to some client. I suspect their mailers
are doing a DNS lookup or verifying for a valid or FSDN from/return address.
When I mail the clients from my own mail client (outlook or thunder
No, it was not working before the upgrade - the error hasn't changed. Also,
quite obviously, the file in question is dynamically generated - you'll not
that each survey gives the same error, but different keys.
On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr wrote:
> So it looks like when you upgr
So it looks like when you upgraded either you didn't copy over the
PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file
from the old version or the upgrade trashed it. Dig in your backups to
find that file and restore it.
Steve
On 25 June 2013 14:22, Walter Moore wrote:
> Thank y
Thank you again for checking into this!
This is the string in the body of my survey:
http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=
..so that much seems correct.
I also created a new survey, just to double check the behavior of the
survey and check on the link text.
I found Ticket -> Frontend::Customer::TicketOverview on my QA env (v3.2.3).
Thanks! (It doesn't exist in my prod env (v3.1.10) so maybe this is new for
v3.2?)
Assuming I want to avoid adding yet another dynamic field (I already have
plenty) the only remaining option is to perform modifications sim
It's here:
http://doc.otrs.org/3.2/en/html/Ticket.html#Ticket:Frontend::Customer::TicketOverview
So you can define in SysConfig which fields you want to have displayed.
If you want to 'minimize changes' what you probably can do best is
create an OTRS Ticket Event Module that updates a new dynamic
This is interesting if it can be done via configurations. Can you please
give me some link to where it's documented, I wasn't able to find a View in
SysConfig that corresponds to CustomerTicketOverview.
In my case, I think I won't be able to use a field already implemented by
the Ticket because I
Hi,
In OTRS 3.1 and up, you can specify additional dynamic fields (which
are implemented as 'free text fields' in OTRS 3.0) in this overview.
Which fields did you want to add?
On Tue, Jun 25, 2013 at 2:39 PM, Bogdan Iosif wrote:
> Hi,
>
> I run OTRS 3.1.10 and would like to add a column to Cust
Hi,
I run OTRS 3.1.10 and would like to add a column to CustomerTicketOverview.
I looked at SysConfig but wasn't able to find any support to customize
anything in CustomerTicketOverview.
Web search yielded the following relevant hits:
* http://lists.otrs.org/pipermail/otrs/2012-August/038407.htm
I guess if you want the features then you gotta plan for your upgrades ;)
(and you should at least make sure you're running the latest version
of 3.1 (3.1.17) given there are security advisories - 3.1.6 was
released a year ago)
On 25 June 2013 12:31, Neil Simpson wrote:
> we are running version
There is "Search" functionality built in to SysConfig... the setting
is in Framework -> Core::Web -> Frontend::RichText
On 25 June 2013 12:25, KalyanaChakravarthy MP
wrote:
> Hi
>
> Rich Text mode how enable in otrs.
>
> Regards,
> Kalyana chakravarthy M .P,
> Sr software Engineer.
> ---
we are running version 3.1.6 with no option to upgrade in foreseeable
future.
On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr wrote:
> What version are you running? 3.2.x definitely has this option
> (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by
> default.
>
> Steve
>
> On
Iframe plus SSO.
On Jun 24, 2013 1:04 PM, "Marty Hillman" wrote:
> Has anyone tried integrating OTRS within SharePoint? I have LDAP
> authentication configured for my OTRS dev environment and everything works
> great. We would like to be able to plug OTRS into webparts so that users
> have a si
Hi
Rich Text mode how enable in otrs.
Regards,
Kalyana chakravarthy M .P,
Sr software Engineer.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.ot
What version are you running? 3.2.x definitely has this option
(Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by
default.
Steve
On 25 June 2013 11:10, Neil Simpson wrote:
> Hi,
>
> thank you for your answer but "Note" does not offer the changing of queue's.
> it's the same is
Hi,
thank you for your answer but "Note" does not offer the changing of
queue's. it's the same issue as i already have, adding a system field to a
different view.
i checked the options in sysconfig but you can't add a "change queue" to
Note.
thanks for any feedback,
Neil
On Tue, Jun 25, 2013
I would suggest you move tickets between queues by using the "Note"
functionality, this will allow you to also add in comments at the same
time and change a variety of other options. You can configure the
options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote
Steve
On 25 June 2013 09:
Entering the 5th day of stability on QA with otrs-3.2.3-win-installer-2.4.5
(4 days of uptime, light testing, no errors). I'll post a new update after
we manage to do some manual load testing.
I would say my suspicion was confirmed. The problem was introduced with the
updated Strawberry from otrs-
Hello,
We would like to add otrs system fields to another view but i dont see how
to do this easily.
The "priority" option allows you to set the "type" and "service" for a
ticket. I would like those two fields to be available on the "change Queue"
view (AgentTicketMove file). There not custom dyn
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