Hi there,
At company I work at sombody fough it would be a good idea to use
regional chars and that messes up the Auth process...
I had the same problem with moodle - I made modification there that uses
user@domain as DN and it works fine there but..
If I do something like this in OTRS (Perl)
is taken and not
login?
really thanks!
Adam Bator wrote:
I see only 2 solutions
1. authenticate by e-mail this is how we do it - becouse we have 2
domains internaly and could end up in the situation you are in
2. You can change the cn for one user :-) but I do no think this is a
option
Good
I see only 2 solutions
1. authenticate by e-mail this is how we do it - becouse we have 2
domains internaly and could end up in the situation you are in
2. You can change the cn for one user :-) but I do no think this is a option
Good luck
Adam
UAM
W dniu 2011-02-18 17:24, jose francisco
We have openSuse with mysql - but that is just becouse we standarise on
this distribution.
Use what warks for you.
Adam
UAM
W dniu 2011-02-09 08:13, Stuart Hall pisze:
Personal preference, really. Using CentOS here with MySQL, but we have
expertise with both.
On Wed, Feb 9, 2011 at 5:32 AM,
I am using LDAP for customers and CustomerGroupSupport is not working -
I have solved that problem by manual entering the group selection field
in to the form.
That is not all that comfortable but then again groups do not change much.
Regards
Adam
W dniu 2010-11-25 10:23, Jos Vos pisze:
On
, Jos Vos pisze:
On Thu, Nov 25, 2010 at 10:38:01AM +0100, Adam Bator wrote:
I am using LDAP for customers and CustomerGroupSupport is not working -
I have solved that problem by manual entering the group selection field
in to the form.
That is not all that comfortable but then again groups do
The only solution is to go through the history of each ticket.
This should not be to hard but needs to be done outside of otrs in some
scripting.
Regards
Adam
W dniu 2010-11-25 07:57, Ionel GARDAIS pisze:
Hi everbody,
Anyone on this ?
Thanks,
Ionel
On 11/22/2010 03:13 PM, Ionel GARDAIS
I had a problem with the password as it had characters that messed up
the script.
I solved it by resounding the variable with quote marks but I might as
well changed the password.
W dniu 2010-10-21 20:19, Mark Novak pisze:
Hello Everyone,
I am trying to use the provided backup.pl
Hi,
I found the part about ITSM2.0
http://www.otrs.com/fileadmin/mediafiles/READY-FOR-TAKE-OFF/OTRS_ITSM20_ChangeManagement-EN.pdf
I can't wiat for that.
Adam
LEBLANC Bastien (EXT CAP GEMINI) pisze:
Hi,
the PDF is not available anymore?
Not Found
The requested URL
If you are just upgrading then you do not need to grant access to any user.
The password for user is set when tou create him not when you grant access.
If you use GRANT comand you do not need to flush privillages.
You can take a look at:
http://dev.mysql.com/doc/refman/5.1/en/adding-users.html
IDENTIFIED is enered when you CREATE USER.
So when GRANT you do not need to enter IDENTIFIED.
But Again if you had version 2.4.5 running and you are just upgrading
you do NOT need to touche mysql at all.
Regards
Adam
volker.lip...@groupm.com pisze:
shouldn't it be IDENTIFIED?
Li
I see the same behavior and it does make sens.
It would be good to give services to groups of users - so it would be
easier to menage with LDAP unfortuantly I do not know how to do it :(
Adam
Jason Dupuy pisze:
Follow up to my email…
If I individually give services to some people,
They do
You can do it with cusom console filter - I have done this unfortunatly
it was lost during server migration.
Quite simply root mails via this script first line will be the one with
sender e-mail. If you have your company mail you can check if it is ok
with grep command if not just set
I would also like to see an answer to this one :(
Josh Higgins pisze:
Does anyone have a sample configuration of syncing LDAP groups to OTRS
roles in v2.4?
I’m not able to sync LDAP (active directory) user groups to OTRS roles
in v2.4.4. This worked in v 2.3.4 with this configuration in
I had a problem with buckup.pl due to the fact that my MySQL password is
complex and hast special chars.
All I did was add ' and ' :-)
$DatabasePw = -p'$DatabasePw';
I am not using restore.pl script but it might be the same.
Best of luck.
Adam
Phil Maynard pisze:
Has anybody else had this
In my organization we find that the naming is not totaly acurate.
email-ticket is actualy ticket+email becouse it logs a ticket and send
e-mail notification to user.
phone-ticket is the option that you need and should be called new ticket
becous it actualy just logs a ticket. There can be a
Belowe U geve to you a working configuration. Serwer names and password
ware changed.
I do not belive it will be any help to you unfortunatly becouse you
still have to change most of it.
My advice is to first try to do the AuthModule alone create agents and
test if they can login then try the
Hi,
I am trying to set up FreeText in ticket menu. This is for master/slave
functionality but alone FreeText does no work.
In sysconfig:
Ticket - Frontend::Agent::Ticket::MenuModule
I have selected this opion:
Ticket::Frontend::MenuModule###310-FreeText:
Module to show free text link in menu.
I can see that you can also link ticket to a master in bulk action.
Untortunetly it is imposible to set a ticket as a Master once it was
created.
I am just testing the feature it would be good to have simple
documentation or video so looking forward to it.
Regards
Adam
Franz Esberger
I think this is quite simple.
All you have to do is create ticket in OTRS and forward it to the
outside company. They will create there own ticket but everytime they
replay the response will go to a proper ticket as a fallowup (as long as
the subject has the Ticket#...)
That way few
Hi there,
We recive request for e-mails to be sent to everyone in our organization.
Unfortunatly if e-mail contains link that is over 76 characters the link
is cut.
So
http://pracownicy.amu.edu.pl/komunikaty2/dla-pracownikow/wystawa-zagranicznych-publikacji-naukowych2
Becomes
Hi,
We use OTRS since couple last versions and I must say that upgrading is
not simple but transferring tickets from old version to new will be even
harder.
What I do is set up small virtual server just for me (takes 30min) then
I set up current otrs (unpack the buckup and sql
Hi,
I have done some translation for the needs of my organization in OTRS.
One of the things that I have changed are the state names for tickets -
they are held in database as strings.
Unfortunatly now I am having a lot of problems as some config files
still hold the original names.
Can anyone
Hi,
I you have ITSM installed then you can create a ticket type Change
Request and you can have Decision made to it.
http://doc.otrs.org/itsm/1.2/en/html/x603.html
I belive that future version will have better support for it so for now
I am using what it offers.
Regards
Adam
Ragho, Vinayak
Hi there,
Hope I am doing this correctly :-)
So for your issue check the queue settings to see what happend upon
FollowUp. I just have allow in there
And also check settings in Frontend::Agent::Ticket::ViewCustomerFollowUp
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