[otrs] System::Time objects not working

I go into the log, it doesn't show anything. Can anyone help me? María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otr

[otrs] TicketAccountedTime stats

Hello everyone! I'm trying to configure a stat using the TicketAccountedTime object, but all I get are zeros when trying to use the Evaluation by attribute. Is there something special that I have to use or configure? Thanks and regards María Alejandra P

[otrs] Stats showing weird symbols

Hey there! I'm having some problems with a stat, basically is showing weird symbols were there should be an accent. My users use Spanish as a language so, a lot of words have accents. Thanks and regards María Alejandra P

Re: [otrs] Working time function

Hey there! Any hints on this issue? Thanks and regards Maria Alejandra Piedra De: Alejandra Piedra Enviado el: Lunes, 12 de Julio de 2010 10:58 a.m. Para: 'otrs@otrs.org' Asunto: Working time function Hello! I'm trying to use the $TimeObject->WorkingTime() function, bu

[otrs] Working time function

Hello! I'm trying to use the $TimeObject->WorkingTime() function, but is not returning anything! Am I doing something wrong? I already checked the parameters, but still is not returning anything Thanks and regards! María Alejandr

Re: [otrs] report of time per agent // outside reporting

Param{Format}[0], Module => $Param{ObjectModule}, ); Do I have to do something else? Thanks and regards María Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] URL insertion not working with firefox and Chrome

e way to fix it?. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> - OTRS mailing list: otrs - Webpage:

Re: [otrs] StaticStatsTemplate.pm

I'm also interested in that! It doesn't appear to me either. Regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombr

Re: [otrs] Remove the SLA field

Hi Anders Search for [itsm] Internal SLA's in google or with your search engine. There you will find all the steps to do this and hopefully later will be able to do it without altering the code as Nils said. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información

Re: [otrs] Hide or Remove SLA drop down

Hi Search for [itsm]Internal SLA's , that's a thread that has all the steps for disabling the SLA's from the customer interface. Regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie.

Re: [otrs] ban of "otrs Digest, Vol 21, Issue 17"

Thanks for the hard work! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Viern

[otrs] Working time

rkingTime( StartTime => $Created, StopTime => $Self->SystemTime(), ); Thanks! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alej

Re: [otrs] Custom themes

Hi Stephen You have to change the css class used in the Header. So try adding this line of code to your header. # include css.dtl file And to modify your customer interface you have to do the same. Just emulate what the code says originally. Cheers! María Alejandra Piedra Unidad de

Re: [otrs] R: Re: Problems with rich text editor

Ok I finally found out what happened. Firefox has been having some problems with rich text. But actually the problem is not firefox, the plug ins are generating this situation. So if anyone is having trouble with rich text using firefox, check your plug ins. Cheers! María Alejandra Piedra

Re: [otrs] R: Re: Problems with rich text editor

Hi Marco I tried eliminating today's history (cookies, cache, etc) but it still didn't work. This is very annoying because tickets can't be created or modified. Anymore ideas? Thanks so much! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA

Re: [otrs] Problems with rich text editor

Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA

[otrs] Problems with rich text editor

I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de I

Re: [otrs] report of time per agent // outside reporting

Hi Michiel I understand the code, what I don't understand is the purpose. Thanks for the quick response. María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int -Mensaje original- De: otrs-boun...@otrs.org [mailto

Re: [otrs] report of time per agent // outside reporting

$Self->{TimeObject}->SystemTime2Date( SystemTime => $Self->{TimeObject}->SystemTime(), ); # get one month before if ($M == 1) { $M = 12; $Y = $Y - 1; } else { $M = $M -1; } Thanks and regards María Alejandra Piedra Unidad de In

Re: [otrs] R: Stats by ticket state

); Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Lucarelli Roberto Enviado el: Martes, 01 d

[otrs] Statistic extensions (considering TimeWorkingHours)

Hey there! I've searched for the files State_Changes.pm and State_Changes_Specific.pm here in the list, but I can't find them. Can anyone attach them or e-mail them to me? I'm extremely interested in this because I need this exact requirement. Thanks and regards María Alejandr

Re: [otrs] Changing directory layout in ArticleStorageFS

Hi Everyone! I've tried everything with this code but it doesn't seem to work, then again I'm not much of a Perl savvy. Can anyone point me in the right direction to simply add an additional folder with the ticket ID? Thanks and regards María Alejandra Piedra Unidad de Informá

Re: [otrs] Stats by ticket state

27;ve happened. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: L

Re: [otrs] Stats by ticket state

error: Can't locate object method "new" via package "Kernel::System::Stats::Static::StateAccounttime" (perhaps you forgot to load "Kernel::System::Stats::Static::StateAccounttime"?) at ../..//Kernel/System/Stats.pm Please I need your help. Thanks and regards Marí

Re: [otrs] Changing directory layout in ArticleStorageFS

Can I change it so is more like: Year/Month/Day/Ticket ID/ArticleID. This way every article folder will be under a single ticket folder and so easier to track down. Can this be done? Thank you so much for all the explanation. María Alejandra Piedra Unidad de Informática y Sistemas de Información

Re: [otrs] Changing directory layout in ArticleStorageFS

Hi Nils! Just to fully understand. What do you mean when you say article? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [mailto:otr

[otrs] Stats by ticket state

scalations and all this attributes, but my boss is asking me for this type of stats. Thanks for all the help María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pi

Re: [otrs] Changing directory layout in ArticleStorageFS

Hi! Is it possible to get all attachments related to a certain ticket together? How can I track down every attachment if is not related or has any ID of the ticket? Thanks for all the help María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie

[otrs] Changing directory layout in ArticleStorageFS

understand that maybe this means changing code in the ArticleStorageFS file, but I can do it, just show me how. Thanks and regards Maria Alejandra Piedra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://list

Re: [otrs] OTRS Terms of use (Alexander Halle)

María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: Alejandra Piedra Enviado el: Martes, 25 de Mayo de 2010 11:32 a.m. Para: User questions and discussions about OTRS. Asunto: RE: [otrs

Re: [otrs] OTRS Terms of use (Alexander Halle)

v=-1 ino=0, aborting. at ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 I gave access to Apache to an Active Directory user, and gave access on the Security tab on the Folder. I'm so close, what else can I do? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas

Re: [otrs] OTRS Terms of use (Alexander Halle)

help me. María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Henry Devito Enviado el: Lunes, 24 de Mayo de 2010

Re: [otrs] OTRS Terms of use (Alexander Halle)

ccess to this folder which, for testing, is located in my computer. What else is missing? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> De: otrs-boun...@otrs.org [ma

Re: [otrs] OTRS Terms of use (Alexander Halle)

Hi Phillipe Thank you so much! That really helped me! Regards Maria Alejandra Piedra De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs

Re: [otrs] OTRS Terms of use (Alexander Halle)

l where to look into so I can make my own modifications? Thanks and regards Maria Alejandra Piedra -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Martignier, Philippe Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. Para: 'otrs@otrs.

Re: [otrs] E-mail notifications failing

ing parameter in /opt/otrs/Kernel/Config.pm, restart otrs and try again to trigger your notification $Self->{CheckMXRecord} = 0; Let us know how it goes Leonardo Certuche www.itconsultores.com.co<http://www.itconsultores.com.co> ps. I'm going to Costa Rica in a few weeks!

[otrs] E-mail notifications failing

regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.int<mailto:alejandra.pie...@iica.int> - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Status view as default view

Hi all! I would like to know if there's a chance to make the status view as the default view. So that when the agent logs on the first screen he sees is the status view. Thanks and regards Maria Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506

[otrs] Escalation messages in agent frontend

Hello I was wondering if there's a possibility to remove the messages displayed in the frontend when a ticket has escalated, this because some people, myself included, find it annoying to have a message for every single ticket with an error icon. Thanks and regards Maria Alejandra P

[otrs] Agent notifications and generic agent

Hi I wanted to know if there's something special to do if you're using Windows to execute the generic agent and the escalation notifications. Because I created a bug and the agent told me that I have to execute this with cron. When I installed OTRS, cron for windows was installed, but I don't

[otrs] Changing the logo and Company Name

Hi I would like to know how can I change the logo and company name. Or if you use master pages to change that. I relly need help with this because I'm about to start using this software and my boss asked me to change that. Thanks and regards ___

Re: [otrs] Antwort: Re: Generic agent not runing

Hi Marina The thing is that I don't know exactly what should I put on the schedule tasks on Windows. So I don't know if that works for me. Thanks and regards Alejandra ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.o

Re: [otrs] Generic agent not runing

Hi Bruno Yeah I have the cron thingy installed. Well the thing is that I need the generic agent to run, and don't know how to get it working. Thanks and regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipe

[otrs] Email escalation notifications not working

Hi Looking through the notifications I found two that work for escalation. I want this email notifications to be sent to my agents, but I don't know how they should be triggered. I already set the escalation times on the queues, but it just doesn't send the email when the ticket escalates. Tha

[otrs] Generic agent not runing

Hi I added a job to the generic agent, and scheduled it to run itself at 10 minutes every hour. When I click on run now it works, but it doesn't run when scheduled. I'm working on Windows so I don't know if that affects anything, this because I don't have the cron command. I don't know I'm jus