[otrs] rpc.pl vs nph-genericinterface.pl

Hi list, When trying to access OTRS via SOAP, which one should I use? rpc.pl or nph-genericinterface.pl? The later is better documented but support fewer operations than the former... What's best? Regards, Cyrille - OTRS

Re: [otrs] restoring OTRS to a new server

Hi, A few day ago, I discovered that the restore.pl script ran the following command: mysql -f -u$DatabaseUser $DatabasePw -h$DatabaseHost $Database < $Opts{b}/DatabaseBackup.sql Which on my system wouldn't work I believe. On my system, I ran the following command to restore the databa

[otrs] Possibility for making 2 Dashboard widgets interacting with each others?

Hi, I wanted to know if there are API's to make 2 dashboard widgets interact with each other, so that, for example, selecting a ticket in the "Open Ticket" widget would show some of the ticket's details in another dashboard widget. I've had a first look at the code, but at first sight such API

Re: [otrs] OTRS on iPad Safari (Chrome)

Why don't you use the OTRS iPhone application? Le 27/05/2013 12:24, Jan R(ez(ab a écrit : Hi all. I have problem with OTRS 3.2.2 in agent interface on iPad (iPhone) with Safari (and Chrome too). When I click on empty answer, Safari (Chrome too) freeze. I don't have any idea how debuge it. C

[otrs] otrs.SetPermissions.pl doesn't set the proper access mode to $DestDir when using .procmailrc and not using the --secure switch.

Hi list, otrs.SetPermissions.pl doesn't set the proper access mode to $DestDir when using .procmailrc and not using the --secure switch. In this case, $DestDir is made group-writeable whereas, according to procmail's man page, it shouldn't. The offending line in otrs.SetPermissions.pl is t

Re: [otrs] Support for redundant ODBC CustomerUser backends?

EIT). Br, Cyrille Le 25/04/2013 21:26, Michiel Beijen a écrit : Hi Cyrille, On Thu, Apr 25, 2013 at 2:29 PM, Cyrille Bollu wrote: Of course, we don't use a MySQL server for our Customer data; That would have been too easy... ;-) So the proxy solution doesn't apply. (We use a

Re: [otrs] Support for redundant ODBC CustomerUser backends?

tem -- Process and Customer Management -- Be an early bird with our special offer - http://j.mp/11TFPSr On Wed, Apr 24, 2013 at 4:56 PM, Cyrille Bollu mailto:cyrille.bo...@belnet.be>> wrote: Hi list, I'm trying to find out how I could setup OTRS to use a redundant OD

[otrs] Support for redundant ODBC CustomerUser backends?

Hi list, I'm trying to find out how I could setup OTRS to use a redundant ODBC backend for CustomerUser objects. I initially thought I could setup 2 backends pointing to 2 mirrored mysql servers. But, it seems that OTRS' code dies with a nice HTTP 500 error when a backend isn't available.

Re: [otrs] How to find tickets that have no followup in 2 days

Why don't you use unlock timeout? *Simply* set an unlock timeout of 2 days and then search for all open tickets that are unlocked. Cyr Le 18/04/2013 11:09, Darshak Modi a écrit : As per my understanding,In report creation/generation there is no selection of Article update before/after like c

Re: [otrs] How to find tickets that have no followup in 2 days

I guess it's what ticket unlock timeout is for. BR, Cyrille Le 18/04/2013 09:15, Darshak Modi a écrit : How to find that the ticket does not have any follow up in last 2 days,when its open. In search or report creation there is no option for followup search, -- -

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

The ITSM plugin is an additional layer above OTRS; It doesn't change OTRS in great ways, but rather extends it. So, I don't believe there will be much impact on your existing setup. Sure enough, you don't have to change anything to your current setup to be able to install the ITSM package. Tho

Re: [otrs] Subject can be change?

Hi Biro, If I understand you correctly, you can achieve what you want to do by using the "Free Fields" button. Documented here http://www.mail-archive.com/otrs@otrs.org/msg35045.html BR, Cyrille Le 5/03/2013 11:39, BIRO Zoltan a écrit : Hi All, We would like to change the Subject field i

Re: [otrs] Adding links using the SOAP interface

Hi Gerald,   Thanks for your answer.   Ive just understood why I was asking myself this question: The AddLink method is not called via the Generic Interface (thats via the nph-genericinterface.pl script) but rather via the (old?) rpc.pl script.   So, I guess my question might be more clearly

[otrs] Adding links using the SOAP interface

Hi all,   I’ve find here http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to add links using the SOAP API.   However, this is not documented in OTRS’ admin manual. And, looking at the code, I don’t see anything

Re: [otrs] Rv: Mail, alias, and login - As a unique client

ata base? > > Thanks > > -------- > *De:* Cyrille Bollu > *Para:* otrs@otrs.org > *Enviado:* Viernes, 30 de marzo, 2012 2:49 A.M. > *Asunto:* Re: [otrs] Rv: Mail, alias, and login - As a unique client > > Yeah, we a

Re: [otrs] Antwort: otrs Digest, Vol 42, Issue 63

thanks for the feedback :-) Cyrille Le 30/03/2012 10:52, s.krue...@aswo.com a écrit : > Message: 2 > Date: Fri, 30 Mar 2012 09:15:57 +0200 > From: Cyrille Bollu > Subject: Re: [otrs] Question about > To: otrs@otrs.org > Message-ID: <4f755dad.9090...@belnet.be> &g

Re: [otrs] Rv: Mail, alias, and login - As a unique client

-- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -

Re: [otrs] Question about

> displayed !? > > Thanks, Steffi > > > ----- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bi

Re: [otrs] "group ro" and the admin module

dule###AdminUser, and, while setting it so does allow users to >> see the "Agents" entry, it also allow them to change agents (as if they >> would have rw access). I couldn't figure out yet how to give them ro access >> only. >> Is it possible to only give re

[otrs] moving menu entries out of the admin module

up to get access to the "services" menu entry in the admin module. Best regards, Cyrille Bollu -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be &l

[otrs] moving menu entries out of the admin module

vices" menu entry in the admin module. Best regards, Cyrille Bollu ** - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs