RE: [otrs] review all tickets ?

to email me at my personal email address. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca

RE: [otrs] Manual OTRS Installation on Win32

around this would be to install OTRS on a desktop and look how it lays out the directories and configuration files. Sorry I can't be any more help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa

[otrs] Default queue for phone and email tickets

for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] More then 10000 customers

with a customer database so large? Thanks for the help! Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

RE: [otrs] wrong encoding after update to v2.2.3

am unsure how that is done. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca

RE: [otrs] wrong encoding after update to v2.2.3

Hey, I had a problem dealing with encoding before and I had to set a Perl Environment Variable so it knew about which encoding to use. You could try that, the code I used is below: PerlSetEnv environment_Variable value PerlPassEnv environment_Variable Dan King Software Developer Canadian

RE: [otrs] Charset problem at Agent LDAP synchronization

if it works out for you. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e

RE: [otrs] Problems with accent and special charac ters(Ñ and á) tildes

fixed my problem late yesterday so I don't know if any or all are required. NLS_LANG=AMERICAN_AMERICA.WE8ISO8859P1 export NLS_LANG Although these commands can vary depending on the OS and database software you are using. Email back if you have further questions. Dan King Software Developer

[otrs] Special characters

or have any questions that can clarify my problem please send me an email. Thank you for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http

RE: [otrs] French characters

user of OTRS and personnaly I always set iso-8859-1, otherwise I have this type of problems with UTF-8 ... :o( Best regards, Laurent Le vendredi 10 août 2007 à 11:57 -0400, Dan King a écrit : Hello list, I am trying to have text that includes French characters such as the one below

[otrs] French characters

into ? ? ? ? ? Does anyone know what is wrong? I have set the default character set to utf-8 but that didn't work. I am using OTRS 2.2.2 with an oracle 10g backend. Thanks for any help required. Dan King ___ OTRS mailing list: otrs - Webpage

[otrs] Saving a draft

I would like to add the functionality in OTRS that will allow a typed up mesasge to a customer to be saved for review or sending at a later date. Is this functionality in the works? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42

[otrs] Download only email fetching

Is there a way to have OTRS only download emails from a pop server as opposed to having them transfered from the server into the OTRS system? Or a way of sending emails the OTRS system fetches to a secondary email address that can be used as a backup? Dan King Software Developer Canadian

RE: [otrs] Customer Change Option without using Zoom

a personal email. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Creating a scalar in Config.pm and using in AgentTicketMailbox.pm

ticket. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Thu Aug 2 10:28:27 2007 notice OTRS-CGI-10 No FormatTimeString() translation found for '01-AUG-2007' string!

Does anyone know what the message below means when appearing in the System Log? Thu Aug 2 10:28:27 2007 notice OTRS-CGI-10 No FormatTimeString() translation found for '01-AUG-2007' string! Thanks for the help. Dan King Software Developer Canadian Resident Matching Service

RE: [otrs] Adding a database field

night. Hope that helps. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Ticket types not functioning properly.

. The second thing that I would like to accomplish is to modify the type functionality so emails sent to different address are assigned certain types. I am new to developing in OTRS so any help or initial guidance will be greatly appreciated. Dan King Software Developer Canadian

[otrs] Ticket owner change emails twice.

change. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

RE: [otrs] Ticket owner change emails twice.

How do you disable the notification for notes? I see the message body in the notification section of the admin area but there is no way to make that invalid or remove it. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean

[otrs] Customer comment field.

I would like to make the customer comment field larger so it can handle multiple lines of text. I know I have to change the varchar size on the database. But how to I make the text field multiple lines when it is viewed in the browser? Thanks for the help. Dan King Software Developer

[otrs] Default type.

Does anyone know how to set the default type of the ticket. Currently it defaults to the first one I created but I don't want this and I can't find the setting in sysconfig. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241

[otrs] Location of previous email message bodies.

Hi list, I really want to move the location of the previous emails message bodies so it will be located below the signature from the current email being sent to a customer. Does anyone know if there is a way to do this easily? Thanks for any help offered. Dan King Software

[otrs] PostMasterPOP3 cron job

Solaris 9 server. Everything seems to be functional within OTRS except the cronjob. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca

[otrs] Installing mod_perl

for this? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Sorry I haven't followed this whole discussion but did you check the Defaults.pm file? It is located in Kernel/Config/Defaults.pm I'm pretty sure you have tried configuring it in Config.pm and in the Sysconfig menu. If not message me back. Dan King Software Developer Canadian Resident Matching

[otrs] List of agents

anyone know how this would be done? Or if there is an easy way to do it? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] LDAP and Active Directory

the Config.pm file. Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Two notification emails sent when changing ticket owner.

disable this email about the new note? Having two emails sent everytime a ticket is assigned an owner is quite annoying. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa

[otrs] File permissions not correct for SysConfig

. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Check ORACLE_HOME env var, NLS settings, permissions

-bin/index.pl (v1.81) Line: 47 Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Problems downloading email from server.

messages and the such? I don't see any at all and not sure where to look. OTRS will refresh but there is no error message when it does and the emails stay in outlooks inbox. Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877

[otrs] New installation on Unix and Oracle DB

know how to fix my problem? If not do you know what the real issue is? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

RE: [otrs] default e-mail address

Address link. Then change the OTRS System email address. One of those two will change it. I think the second one will do it but I am not positive. Hope that helps. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean

[otrs] Linking to 64 bit oracle driver

to work correctly. Does anyone know a fix for this? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] No connection to syslog available

Hi all, I am receiving the error below, does anyone know what is wrong? Software error: no connection to syslog available - /dev/conslog is not a socket at ../..//Kernel/System/Log/SysLog.pm line 64 Dan King Software Developer Canadian Resident Matching Service

[otrs] (no subject)

::Format. If I run perl otrs.checkModules then I receive the correct output. What I have found is that otrs.checkModules somehow runs perl version 5.6. Does anyone know how to fix it so it uses the perl that is references in the PATH variable? Thanks for the help. Dan King Software

RE: [otrs] Installing Perl Modules during Source installation on Unix

and if so how do I modify it? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca

[otrs] Installing Perl Modules during Source installation on Unix

the error Writing make file for TimeDate * not ok Running make test Can't test without successful make Running make install Make had returned bad status, install seems impossible Anyone have suggestions? Dan King Software Developer Canadian Resident

RE: [otrs] Re: Windows Installation

Hi Marcus, It would be great if you can provide the modified schema you have for MS SQL. Also where is the one that is provided by OTRS? I have convinced them to use Apache but not MySQL so that seems to be a good option right now. Thanks for the help. Dan King Software Developer Canadian

[otrs] Software error in Ticket.pm

reference at C:/OTRS/otrs//Kernel/System/Ticket.pm line 136, PRODUCT line 96. Do you have any suggestions? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca

[otrs] Software error after configuring for use with MS SQL

reference at C:/OTRS/otrs//Kernel/System/Ticket.pm line 136, PRODUCT line 12. For help, please send mail to the webmaster ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ), giving this error message and the time and date of the error. Any help is much appreciated. Dan King Software Developer

[otrs] Installing on SBS 2003 with IIS and SQL Server 2005

or hints guiding the setup process for this? Also, do you know of any issues if Apache and MySQL were installed on a SBS 2003 that has IIS and SQL Server running on it? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877

[otrs] Windows Installation

with this line and why it says this. My guess is that the subroutine run is not define anywhere in the PerlInstaller.bat file. Anyone with suggestions would be great help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street

[otrs] Installing perl with PerlInstaller.bat from Windows OTRS installer

in the config.pl file is as below: use File::Basename qw(dirname); Does anyone have any suggestions? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http

RE: [otrs] Installing perl with PerlInstaller.bat from WindowsOTRSinstaller

Nope, I am running the PerlInstaller.bat file that can be found if you unzip the windows installer file. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http

RE: [otrs] Installing perl with PerlInstaller.batfromWindowsOTRSinstaller

that would be great! Thanks Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca