[otrs] Disable all outgoing mails ?

Hi, i am currently installing OTRS for a Typo3 single-signon demo environment. I want to disable some functions of OTRS and already got rid of 'Logout' and 'change password', but i dont know which is the best way to disable all outgoing mail traffic (i want to show single-signon and dont want the

Re: [otrs] File '/tmp/data_session.txt' ???

Sorry for that, one of my colleagues made a change to /Kernel/System/AuthSession/IPC.pm and did not comment it.. shame on him :( ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] File '/tmp/data_session.txt' ???

Hi , i'm not sure, but i think it has something to do with a Single SignOn-Solution we are working with to integrate OTRS with Typo3. So it was no problem with the original file, we just needed some info on the generated sessions... mfg Dennis

[otrs] File '/tmp/data_session.txt' ???

Hi, can the path to the file be configured ? i dont want it in /tmp but a 'grep -R data_session.txt *' told me it is hardcoded in IPC.pm, do i get problems when changing that line ? mfg Dennis ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] Attachments and mysql max_packet_size

What do you mean by 'kill'? What do your logs say (OTRS, Apache)? Regards, Robert Kehl The logs say nothing... After selecting the attachment and pressing the submit button OTRS hangs (that little progressbar of the IE indicating that it is trying to do something ) for about three minutes,

[otrs] Attachments and mysql max_packet_size

We often have problems with too large attachments and i know that i could increase the max_packet_size of mysql, but i dont want to :) It would be really nice if the attachment-size gets checked when an agent selects a file to attach ( that does not solve the problem with incoming

Re: [otrs] Attachments and mysql max_packet_size

I forgot to mention... Why is there a configoption to limit the filesize that is not used ? Or is it used, if i try to attach files larger than the MaxFileUpload OTRS just 'kills' itself.. Why is this option not used to display an errormessage/-text to inform the user that his attachment is too

[otrs] What exactly does bounce do ?

What is it used for ? Maybe im too stupid but i cant find any hints.. :( mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Entry in Errorlog when closing Ticket..

Hi, this error occurs every time i close a ticket index.pl: Use

[otrs] Question on customer.pl

Hi, we are programming a Typo3 - extension for a single-sign-on for multiple backend-applications, but we have problems with this piece of code from customer.pl : # -- # get groups # -- my %GroupData = $CommonObject{GroupObject}-GroupUserList( Result = 'HASH',

Re: [otrs] What is Closed Unsuccessful

Maybe someone creates a ticket because his computer crashes every monday at 8.00 pm, but no one can find the cause. At some point you are not longer willing to spend time for bug-research ( time is money ???) You would decide to buy a new computer for that guy and close his ticket as 'Closed

[otrs] Error in /cpan-lib/MIME/Entity.pm

Hi, my errorlog is filled up with this message : [Tue Oct 21 09:36:51 2003] index.pl: Argument 1.1.1.1 isn't numeric in addition (+) at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Entity.pm line 653. This is the code at line 653 : ### Add the X-Mailer field, if top level (use default

[otrs] The 'No Statechange option' in AgentNote : How to use it for Customer FollowUps ?

When adding a note as a agent i have the '-' - option to keep the state of the ticket. I want to have this option in the customer-interface too. I get this message in the errorlog when adding this line $NextStates{''} = '-'; from AgentNote.pm to CustomerMessage.pm ( sub _GetNextStates )

[otrs] What is the function of 'AgentCanBeCustomer' ?

Hi, i like to know what this config-option is used for. Am i able to select agent-users from the dropdownlist when creating a new ticket with this option enabled ? mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Customer Modifications on the otrs.org website?

Sounds good :) mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =

RE: [otrs] Remove Time Units box

I removed some lines from the following files : AgentPhone.dtl AgentNote.dtl AgentPhoneNew.dtl AgentCompose.dtl AgentForward.dtl AgentZoomStatus.dtl The lines are : tr td$Text{Time units}$Text{$Config{TimeUnits}}:/td tdinput type=text name=TimeUnits value=$Data{TimeUnits} size

[otrs] Importing Notes-Exports via mail

Hi, i use a perl-script to generate mails from a large plain-text Notes-Export, but in OTRS the otrsadmin-account becomes owner of the ticket. Which X-Header do i have to use to generate tickets with the same user as in the Notes-Export. Is there a way to set the article_type of the created

[otrs] Is it possible to use auto-reply only for Ticker that arecreated via the customer-interface ?

Hi, i dont want the agents to receive the auto-replies. I want auto-replies only to be send when a customer creates a ticket via the customer-interface. pls help me !!! :) mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Owner update with Browser-'BACK'-Button

Hi, i've got a Problem with the 'close'-form, when someone clicks on 'close' and then decides to do something else first and clicks the browsers 'BACK' -button he will become the new Owner of the Ticket. This applies to unlocked Tickets. A bug ? mfg Dennis

[otrs] Owner update with Browser-'BACK'-Button -UPDATE-

Hi, the owner changes immediately after clicking the 'close' link even if you dont click 'submit' mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Error when moving Ticket with GenericAgent

Moving tickets with GenericAgent worked, all tickets appear in the new queue but while executing GenericAgent it drops an errormessage : * 208167488193 (196) - Move Ticket to Queue verschieben-test Argument 1.1.1.1 isn't numeric in addition (+) at

Re: [otrs] customer ticket view

Hi Martin, i think you misunderstood me, i want the customer to see the original-tickettext plus all external notes on one page, like in the agentview where you can scroll down through all notes. Is that possible ? ...and again thxalot !!! mfg Dennis Hi Dennis, On Tue, Aug 26, 2003 at

[otrs] auto-replies appear in AgentZoom

Hi, is it possible remove auto-replies from the AgentZoom ? mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] how to delete user ?

Hi, how do i delete user ? there is no button / option for that purpose in the admin-area and i did not find anything in the documentation... mfg Dennis B. networks www.naw.de ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Move Tickets with GenericAgent

Hi, i need to move all tickets from one queue to another. What do i have to do with this ? # -- # [name of job] - move all tickets from tricky to experts # -- 'move tickets from tricky to experts' = { # get all tickets with this properties Queue = 'oldqueue', States

[otrs] customer ticket view

Hi, when a customer clicks on a ticket he is only able see the original ticket-text but no notes. Is there a way to alter this to get the same view as the agent ? I`ve been searching the scripts, but i am not that familiar with perl :) any hints are welcome ! mfg Dennis B. networks

[otrs] Is it possible to change the order of priorities in otrs ?

Hi, i want to change the priorities in otrs as follows 1 - very high 2 - high 3 - normal 4 - low 5 - very low is this possible or would i have to change too many of the scripts / tables in the db ? Did anyone try this by now ? Any feedback welcome :) Dennis B.