[otrs] open ticket forwarding mail

Hi, is there some feature/configutation to open a ticket forwarding an email. The use case is: We have an email address connected to OTR, helpd...@mycompany.com, but sometime I receive requests in my own mailbox and I want to forward to OTRS. Is there a way to forward this email to OTRS and

Re: [otrs] open ticket forwarding mail

You are perfectly right, but our company uses gmail anche it lack this feature (for security reason I think). Yes, I could access gmail via imap with an email reader that supports bouce, but not very happy of this solution. At this time with OTRS 3.1.11 we can poll many IMAP accounts, so we

Re: [otrs] open ticket forwarding mail

cryth...@gmail.com wrote: one thing I did was to forward with a ##customer:em...@add.ress and PostMasterFilter on that. On Thu, Jan 10, 2013 at 8:45 AM, Francesco Pasqualini fra...@gmail.comwrote: You are perfectly right, but our company uses gmail anche it lack this feature (for security

Re: [otrs] open ticket forwarding mail

Nowadays many people use gmail and gmail does not provides redeliver. I think the ability to open a ticket via mail forwarding is an interesting feature for OTRS. Francesco On Thu, Jan 10, 2013 at 4:03 PM, David Boyes dbo...@sinenomine.net wrote: That’s more a question of what email client

Re: [otrs] open ticket forwarding mail

OTRS is very powerful, I'm quite shure that it can do what I'm asking. . If it's needed I can develop a filter/ add-on / plugin... based on mailing list suggestions / hints thanks On Thu, Jan 10, 2013 at 4:21 PM, David Boyes dbo...@sinenomine.net wrote: ** ** ...still interested in a

Re: [otrs] AUTO: Damiano Anselmi is out of office (restituzione di Mer 29/02/2012)

I'm out of office. I will respond to your message when I'm back. For UFI Users: please open a ticket with *Mantis Helpdesk system* aaargh ! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] change ticket priority w/o acquire ownership

thanks, it works! (without restart in my environment) Francesco On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung r...@kaldung.com wrote: On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini fra...@gmail.com wrote: Is there a way to change ticket priority w/o acquiring ticket ownership

[otrs] change ticket priority w/o acquire ownership

Is there a way to change ticket priority w/o acquiring ticket ownership ? I need a supervisor agent that must be able to change priority of every tickets. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] new user creation welcome mail

Hi, when I create a new user from administration, OTRS does not send the notification to the user. Is there a way to send a welcome mail to remind user the login info. Something like CustomerPanelBodyNewAccount thanks - OTRS

[otrs] OTRS for software development

Hi, is there any guideline or others experiences, for using OTRS to manage software development: - bug, issue, task tracking - SVN integration, automation for changelog generation thanks - OTRS mailing list: otrs - Webpage:

[otrs] wrong link in email notification

Hi, I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 If I follow this link I get error. should be

Re: [otrs] wrong link in email notification

Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration. thanks On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen frank.thom...@gmx.netwrote: Ciao Francesco, I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

Re: [otrs] wrong link in email notification

; you'd need to write ...Action=AgentTicketZoomamp;TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini fra...@gmail.com wrote: Hi

Re: [otrs] wrong link in email notification

to be valid URL; you'd need to write ...Action=AgentTicketZoomamp;TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini fra...@gmail.com wrote: Hi

Re: [otrs] wrong link in email notification

but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini fra...@gmail.com wrote: Maybe this is a gmail bug On Fri, Feb 4, 2011 at 12:05 PM

[otrs] postmaster default queue

Hi, I put the following line in Config.pm $Self-{'PostmasterDefaultQueue'} = 'Raw'; But if I open a ticket by mail the ticket is created in the Postmaster queue instead of Raw. What's the problem? OTRS 3.0.5 Thanks - OTRS

Re: [otrs] postmaster default queue

SOLVED I found the solution http://www.mail-archive.com/otrs@otrs.org/msg11385.html thanks On Fri, Feb 4, 2011 at 7:04 PM, Francesco Pasqualini fra...@gmail.comwrote: Hi, I put the following line in Config.pm $Self-{'PostmasterDefaultQueue'} = 'Raw'; But if I open a ticket by mail