Update,
I restored server from a snapshot to 4.13 then re-ran the rpm for 5.0.6 it
resulted in the same error.
Thank you,
Shawn
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow,
Shawn
Sent: Thursday, February 4, 2016 3:52 PM
To: otrs@otrs.org
Subject: [otrs] error
Hi,
I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now
appearing to have issues with apache. Any help would be greatly appreciated.
[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163:
Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8
That is a permissions issue. You need to have the correct file permissions set
to allow OTRS to change the config
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Zsolt
Hajduk
Sent: Monday, March 11, 2013 9:01 AM
To: otrs@otrs.org
Subject: [otrs] OTRS statistics with
I have a couple of odd issues. That started on the 20th of last month
approximately
1 E-mails just stopped fetching automatically all of the sudden.. I don't
remember how that works or how I set that up.. but I can manually fetch..
2. the 7 day stats graph stopped showing closed tickets. It is
.
Subject: Re: [otrs] Odd Issues
cron has stopped.
On Thu, Feb 21, 2013 at 9:07 AM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
I have a couple of odd issues. That started on the 20th of last month
approximately
1 E-mails just stopped fetching automatically all of the sudden.. I don't
about OTRS.
Subject: Re: [otrs] Odd Issues
You may start here to find the answer as it's the path I'd take.
https://www.google.com/search?q=site:forums.otterhub.org+windows+cron
On Thu, Feb 21, 2013 at 9:32 AM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
I have restarted the box
, Gerald Young
cryth...@gmail.commailto:cryth...@gmail.com wrote:
Believe the error. Fix the MySQL table. (Google the error.)
On Thu, Feb 21, 2013 at 10:11 AM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
When I attempt to run postmaster mailbox from command prompt I get the
following
I read in this thread about this but has anything been done with this yet?
https://otrsteam.ideascale.com/a/dtd/automatically-creation-of-tickets-bei-time-schedule/105471-10369
I would really like to use generic agent or an addon to schedule a ticket to be
created once a month or once a year or
I am trying to create a report that lists a sum of accounted time by Owner for
closed tickets.. but I don't see owner or agent listed anywhere in the choices
in the statistics module when creating reports.. any ideas?
-
OTRS
Put this in your config file replace any with your Data
---
# start LDAP AUTH
# ---
# OVERALL LDAP AUTH
$Self-{'AuthModule'} =
I would like to require my customers when submitting a ticket to choose a
Service and SLA
Queue/Subject/Text and my custom fields are required however Service and SLA
are not and I cannot seem to locate anywhere how to do this. I attempted to add
Class= Validate_Required ,
To the
=QWN0aW9uPVB1YmxpY0ZBUVNlYXJjaDtTdWJhY3Rpb249U2VhcmNoO0Z1bGx0ZXh0PXNsYTtTb3J0Qnk9RkFRSUQ7T3JkZXI9RG93bjtTdGFydEhpdD0x;
try that
On Aug 28, 2012, at 20:18 , Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
I would like to require my customers when submitting a ticket to choose a
Service and SLA
Queue/Subject/Text and my custom fields are required however Service
After continued troubleshooting I still have no resolution to this problem..
Anyone have anything else I can try?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow,
Shawn
Sent: Monday, August 06, 2012 11:06 AM
To: User questions and discussions about OTRS.
Subject
How would an upgrade to otrs affect the SMTP server settings/blocking? I
apologize for my ignorance on the subject it just don't make sense to me that
something that the SMTP which was working prior to upgrade would be changed
post upgrade when it was not touched
From: otrs-boun...@otrs.org
I've ever used),
does the Apache logs indicate that it's tried to access something that doesn't
exist and then redirects you back to index.plhttp://index.pl? (you may need
to tweak the apache config to turn up your logging level).
Steve
On 3 August 2012 19:29, Gadow, Shawn
sga
Every time I try to send an e-mail reply to a ticket I receive the following
error..
This was working prior to the upgrade to 3.1.2
Any help would be appreciated
Error Message: Impossible to send message to: berick...@ocusd.net, .
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri
What do the logs say? Chances are, you *still* have problems sending email.
On Fri, Aug 3, 2012 at 10:10 AM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
I got past that error I believe I noticed that the sendmail settings had been
defaulted with the upgrade.. but now when I reply
(?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
'2012-08-03 10:01:44'
, ?,
'2012-08-03 10:01:44'
, ?)'
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow,
Shawn
Sent: Friday, August 03, 2012 9:53 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't send e-mail replies
] On Behalf Of Gadow,
Shawn
Sent: Friday, August 03, 2012 9:53 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2
Which logs would I look in to find the error information?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org
and discussions about OTRS.
Subject: Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2
It may be that the conversion didn't complete but did you upgrade from 3.0 or
3.1.1? It appears you didn't complete the schema changes on upgrade.
On Fri, Aug 3, 2012 at 11:12 AM, Gadow, Shawn
sga
is not guaranteed for any purpose,
and your situation may involve pieces that I can't guess from a mailing list.
On Fri, Aug 3, 2012 at 11:28 AM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
I upgraded from 3.0.
So it appears it is fixable then by running the update? yes? How would I
I ended up having to reinstall DBD::mysql then I finished the process..
however now I no longer get any errors in ortrs.log but mail still does not
send and I am left with just a blank page as previously
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow,
Shawn
Sent
the configuration that belongs to it.
On Fri, Aug 3, 2012 at 1:37 PM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
I ended up having to reinstall DBD::mysql then I finished the process..
however now I no longer get any errors in ortrs.log but mail still does not
send and I am left
upgrade to 3.1.2
Are you really sure you're using sendmail? on Windows?! Have you got an SMTP
server you can try to use to see if it works? Also if you haven't already make
sure you completely restart Apache so that everything gets reloaded from
scratch.
Steve
On 3 August 2012 19:10, Gadow, Shawn
I have never had this issue with any other web app I have set up however I use
ISS with most of my web apps.. everything works fine with OTRS inside of the
network and has for months now I love the product.. but today I decided to make
it available outside as so I could use a phone app to
Article content as well
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck
Sent: Tuesday, December 20, 2011 1:30 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Bulk print tickets?
On 20.12.2011, at 19:18, Gadow
Is there a way to bulk print a selection of tickets? Like buy using the
checkboxes in list view or some other way?
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine
Is there an addon or anything to add a knowledge base to OTRS?.. We would like
to be able to document internal processes/how-to's within OTRS itself rather
than in a separate system.. I understand I could create a new queue and place
the information in new tickets in that queue.. but I would
love it works great for me ++1
From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of Pavel Titov
[pti...@gmail.com]
Sent: Monday, October 24, 2011 12:09 PM
To: otrs@otrs.org
Subject: [otrs] Android App
Hello,
I have noticed a number of
) to make it work.
You can find examples here; http://doc.otrs.org/3.0/en/html/acl.html
Also, maybe you can do with just adding RO and Note permissions to the users
that aren't supposed to have the tickets locked?
--
Mike
On Tue, Jul 26, 2011 at 18:43, Gadow, Shawn sga...@ocusd.net wrote:
I would
I would like to prevent auto assigning/locking of tickets when opened by anyone
not in the admin group.. anyone in specific groups would work as well or even
by specific user as I only have a list of about 6 agents in a specific group
that I don't want to auto lock/assign tickets to when they
] Pull Machine Name into ticket
Hi Shawn,
On 05.07.2011, at 17:18, Gadow, Shawn wrote:
Which html file contains the ticket submit form?
It's AgentTicketPhone.dtl
But I strongly recommend to follow the documentation at
http://doc.otrs.org/3.0/en/html/themes.html
Cheers, Nils
--
Nils Leideck
I sent this question earlier but It may have been lost in the spam so I am
trying again
I would like to if it is possible (it was with my last ticket system) to pull
the machine name from which the ticket was created into the ticket when it is
created (in a separate field if possible)...
If
: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck
Sent: Tuesday, July 05, 2011 9:38 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Pull Machine Name into ticket
Hi Shawn,
On 05.07.2011, at 15:52, Gadow, Shawn wrote:
I would like
Does anyone know where I can get free custom customer frontend skins/templates?
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine Greer
I am looking to change the SLA: label on the customer page to something like
Issue: where would I change this at?
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine Greer
a definition for SLA which can be changed to whatever your
environment wants
Leonardo Certuche
www.itconsultores.com.cohttp://www.itconsultores.com.co
Medellín, Colombia
On 1 July 2011 10:52, Gadow, Shawn sga...@ocusd.netmailto:sga...@ocusd.net
wrote:
I am looking to change the SLA: label
I would like to if it is possible (it was with my last ticket system) to pull
the machine name from which the ticket was created into the ticket when it is
created (in a separate field if possible)...
If it is not possible to add the machine name to the ticket automatically then
is it possible
Ok I could be wrong because I don't know your AD structure but take a look
here..
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=LDAP
Lookup,OU=Service Accounts,OU=Users,OU=Dept,DC=mydomain,DC=local';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'mypw123';
be greatly appreciated.
Kind regards,
Rory Clerkin
On 13 May 2011 14:52, Rory rcler...@gmail.commailto:rcler...@gmail.com
wrote:
Hi Shawn,
Thanks for your reply, I'll see how it works out in the container instead.
Kind regards,
Rory Clerkin
On 13 May 2011 14:25, Gadow, Shawn sga
(Which I'm
assuming is an anonymous user).
Kind regards,
Rory Clerkin
On 13 May 2011 15:33, Gadow, Shawn sga...@ocusd.netmailto:sga...@ocusd.net
wrote:
Did you restart the services after you made the config change? I wouldn't think
you would have to but it's worth a shot if you didn't
Shawn Gadow
I think the main reason you are not getting an answer is it does not make
sense.. please elaborate what you are asking about a bit more
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. -
All of the below are available + many more features
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine Greer
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
7. Customers should be created such that different products can be
assigned to him for ticket generation for that product
na (not understand or not used) I assume although I have assumed wrong in the
past that he meant products = services which in that case if a customer chooses
a product
When creating and replying to tickets it seems to take an average of 30-60
seconds for the system to send the ticket/response and or refresh is this
standard? And if not how can I go about troubleshooting the cause and/or what
is the major cause of a delay like this?
Thank you,
Shawn Gadow
time
dns are ok ?
On Thu, Apr 28, 2011 at 3:26 PM, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net wrote:
When creating and replying to tickets it seems to take an average of 30-60
seconds for the system to send the ticket/response and or refresh is this
standard? And if not how can I go
Since my last question was answered so easily I figured I would throw another
probably easy question out there..
I would like to do some font formatting such as color, bold, underline, etc.
etc. in the notification management text body field.. I tried html which it
don't recognize and I
/package/M/MA/MARTINEDENHOFER/AlohaEditor
On Thu, Apr 28, 2011 at 4:43 PM, Marco Vannini
marco.vann...@gmail.commailto:marco.vann...@gmail.com wrote:
You should find richtext searching in sysconfig if i m not wrong
Il giorno 28/apr/2011 16.40, Gadow, Shawn
sga...@ocusd.netmailto:sga...@ocusd.net ha
I apologize for the many questions I have had recently you guys have been a
great help..
I do have another question already however.. Is it possible anywhere (I can't
seem to find it) to send a statistical report on a scheduled basis to a
customer via e-mail either straight or by creating a
I am fairly new as well.. From my experiences so far though I have gone with
something like the following (requires some small code additions which I will
gladly help you with if you are interested)
Building - (que)
Issue Type - (service)
Detail
50 matches
Mail list logo
