Re: [otrs] OTRS performance tuning

On Mi, Sep 24 2008, Patrick Schiess wrote: [...] > but i have still the issue that, when i include the following to line > into the apache2-perl-startup.pl: > > use Apache2::DBI (); > Apache2::DBI->connect_on_init('DBI:mysql:db','user','pw'); [of course > this are just examples] > > i get this err

Re: [otrs] Problem sending mail to list

Hi Again, The loop error problem is fixed again, you won't get error messages anymore when posting to the list. Sorry for the trouble. Henning -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: C

Re: [otrs] Problem sending mail to list

Hi Patric, On Di, Sep 23 2008, Patric wrote: > Not sure if this is getting to the list, but whenever I try send to > otrs@otrs.org I get the following failure message: [...] Yes, your mail came through. This loop error is caused by a list member who sends mails coming from the mailinglist back t

Re: [otrs] Questions After OTRS Migration and Upgrade

st that says the permissions need to be changed for each of the FAQ > categories, but when I go to "FAQ" I don't see the "Category" button > like I did in 1.2.3. Do you have read/write permissions in the faq_admin group? cheers Henning -- Henning Oschwald ((otrs))

Re: [otrs] closing ancient tickets

this? Yes, create a Genericagent job (Admin -> Genericagent) for that task. Henning -- Henning Oschwald ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Ge

Re: [otrs] Are errors *REALLY* errors

', > ); > > but then goes about its business as if nothing REALLY was wrong. I recommend sending this request to the dev list, because our developers read it more regularly. Many thanks for your feedback, though. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS

Re: [otrs] Ticket time input fields

ue in current OTRS versions, but you can configure how much seconds should be added to the current time to get the default pending time. Please see the config setting Ticket::Frontend::PendingDiffTime in the Sysconfig. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315

Re: [otrs] migrating otrs 2.0.4 to linux from windows

database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs

Re: [otrs] signature of user in response email

ottom of the email instead of putting it right at the top where > the response goes. To change the response template, go to Admin -> Sysconfig and check the config setting 'Ticket::Frontend::ResponseFormat'. You will find the setting under Ticket -> Frontend::Agent::Ticket::ViewCompos

Re: [otrs] [Error][Kernel::System::Email::SMTP::Send][127] Can'tconnect to host: Bad file descriptor!

> Can't connect to exchange.rudolph.log: Bad file descriptor! Exchange.rudolf.log is your mail relay host, right? Is there any error message above this one in the logs? Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-

Re: [otrs] Quote character OTRS 2.2.3

signs don't come from the autoresponder message, they're inserted during the forward procedure. Please file a bug on it at <http://bugs.otrs.org>. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0)

Re: [otrs] Un-merge ... Is it possible?

Hello LQ, On Mi, Okt 10 2007, LQ Marshall wrote: > Have a situation where I would like to un-merge two tickets. Have you tried to split them? Although in recent versions, only the last article goes into the new ticket. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :

Re: [otrs] Problems making changes permanent

n Config.pm can not be modified from Sysconfig. I hope this gives you some clarification cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with

Re: [otrs] note external and internal

om Sysconfig -> Ticket -> Frontent::Agent::Ticket::ViewNote. The setting to change is Ticket::Frontend::AgentTicketNote###ArticleTypeDefault. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (

Re: [otrs] Postmasterfilter failed => where is the mail?

ain on the next run. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! pgpO80WZxggnM.pgp Description: PGP signature _

Re: [otrs] database upgrade

m 2.1.1 then import to 2.1.4? Can I use simply pg_dump > to import/export? Yes, this should work. > Is there any changing in database strcuture in the > version 2.1.4? No, there are no changes in the database scheme since 2.1.1. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH

Re: [otrs] Software error

Q' not found! After deleting ~otrs/Kernel/Config/Files/FAQ.pm, this should go away. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

Re: [otrs] permission problem with upload files

h OTRS version, I guess 1.3? It seems that the problem occurs due to wrong permissions of ~otrs/var/tmp/. The best solution would be to run the SetPermission.sh script with the correct values. Best regards. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straub

Re: [otrs] Empty System Logs

Admin area of OTRS is not available. You have to use the Logfile Module which creates a separate logfile. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/

Re: [otrs] Cron with error

sconnecting) > at /usr/share/otrs/Kernel/System/DB.pm line 219, line 225. This is a well known issue with the recent version of DBD::MySQL (version 3.0004). See also Bug#1231: <http://bugs.otrs.org/show_bug.cgi?id=1231> Best regards Henning -- Henning Oschwald ((otrs)) :: OTR

Re: [otrs] Customizing the Customer Interface

omer*.dtl. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpHo5MfQzmau.pgp Description: PGP

Re: [OTRS] Don't send notifications to agents

> ticket, ...), there are no email notification sent to the agents in > the same queue or to the owner of the ticket. Sending these notifications may be activatet by every agent himself via the preferences dialog. regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring

Re: [otrs] newbie question: how to change ticket 'subject', 'from' or 'status'

On Fri, Aug 18, 2006 at 11:19:44AM +0200, Boniforti Flavio wrote: > As I'm reading, I get to ask: where do I see the closed tickets? As an agent, use the ticket search to find closed tickets. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D

Re: [otrs] Email Attachement size 1.1 MB ?!

ut should not be the problem. The problem might be your database which stores the attachments, so you have to increase the allowed size of data per field. Best regards, Hennning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax:

Re: [otrs] Cannot send email through OTRS.

essage? Seems this is a problem with your sendmail setup. What about your sendmail configuration? Does your mail server use a valid domain name? Have you specified a relayhost? I am afraid that more information is needed to help you. Best regards Henning -- Henning Oschwald ((

Re: [otrs] Are tags required when e.g. is specified?

ing -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpw499CPYJJg.pgp Description: PGP signature ___ O

Re: [otrs] Follow-ups as "internal-notes" instead of "customer-mail"

Hi Alex, On Tue, Jul 11, 2006 at 11:33:47AM +0200, Alexander Scholler wrote: > I can set a specific state other than PostmasterFollowUpState within > the postmaster-filter, but I want the state to remain untouched, This is currently not possible, sorry. bye Henning -- Henning Os

Re: [otrs] Always BCC an address when replying to a customer

elf->{'SendmailBcc'} = ''; best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with

Re: [otrs] ERROR: "DBI::db=HASH(0x8615e80)->disconnect invalidates...Kernel/System/DB.pm"

7;ve seen this in the mailing list twice (May > 2006; 2 different people) without an answer. This has already been discussed on the dev mailinglist and a bug report (bug#1231) already exists. regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straub

Re: [otrs] Email Postmaster

t that's not advisable. regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpoy7XljgxsD.pgp Description:

Re: [otrs] Email Postmaster

231 A dirty workaround is to comment out line 219 in ~otrs/Kernel/System/DB.pm, however I can not promise that this would not result in further problems. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +

Re: [otrs] Calendar in otrs

n install it via the package manager, (admin -> package manager). Regards, Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpmcXVM6L

Re: [otrs] Hand installation of calendar package

rks. Please try: ~otrs/bin/opm.pl -a install -p Regards, Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpEKZ7o7f41H.pgp

Re: [otrs] Cron Jobs

n the srip as >an otrs user Before running './Cron.sh start', make sure that the su command was successful. Maybe your otrs user has no login shell, in wich case the su command may fail silently. To determine the username under wich you're working currently, enter 'whoa

Re: [otrs] Managing otrs cron jobs

etails, please have a look at the admin manual, section 3.2.5 at http://doc.otrs.org/2.0/en/html/x357.html#cronjobs Regards, Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.ot