RE: [otrs] OTRS on CentOS 4.4 incredibly slow

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Loven Sent: 04 January 2007 19:31 To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS on CentOS 4.4 incredibly slow Just FYI... I had/have similar problems. Getting mod_perl going helped but there is st

RE: [otrs] OTRS on CentOS 4.4 incredibly slow

Just FYI... I had/have similar problems. Getting mod_perl going helped but there is still a noticeable pause when moving from page to page. Typically 5-8 seconds on average. This appears to be mostly related to the code that handles loading the page formatting as I remember it. I had done some perl

Please disregard -> RE: [otrs] Cron errors

Behalf Of Jason Loven Sent: Friday, November 24, 2006 9:15 AM To: otrs@otrs.org Subject: [otrs] Cron errors I just noticed I'm getting the following error output from the GenericAgent.pl job. Anyone have any ideas what's causing it? Looks like a syntax problem to me since it's look

[otrs] Cron errors

I just noticed I'm getting the following error output from the GenericAgent.pl job. Anyone have any ideas what's causing it? Looks like a syntax problem to me since it's looking for a table "at" that doesn't exist. This is on a 2.0.4 install (which I had planned on upgrading to 2.1.x today).

[otrs] Upgrade manual?

Is there a manual that specifically deals with upgrading from 2.0.4 to 2.1.x? Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] mailto:[EMAIL

[otrs] OTRS Dashboard?

Has anyone written a “dashboard” function for OTRS? Something that would have things like current open tickets, new tickets for today, closed today, etc…?     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI

[otrs] Status View?

I’ve hunted around in the options but apparently I’m missing it… Where’s the option to turn on the Status View toolbar button? I’m referring to the view that shows all the currently non-closed tickets.     Thank you, Jason Loven Manager - Technical Services Department   Computer

[otrs] FQDN?

Is it not possible to change the OTRS system FQDN from inside the config? Every time I change it, it reverts back to the local host FQDN which is a private FQDN which I would prefer not to have exposed.     Thank you, Jason Loven Manager - Technical Services Department   Computer

[otrs] OTRS 2.0.4 performance (update)

running on.   All seems to be running well although I had lost some of my custom config settings in the transition. Nothing major and I’m happier to have a clean/fresh install from which to work/upgrade going forward.   Thank you, Jason Loven Manager - Technical Services Department

[otrs] v2.0.4 RPM availability

Is the OTRS v2.0.4 RedHat RPM still available? I’d like to install it in a fresh VM to try to resolve my mod_perl issue but all I see up now are the 2.1 downloads. Also does anyone know if the RedHat RPM will work on a CentOS 4.4 platform?     Thank you, Jason Loven Manager

[otrs] OTRS 2.0.4 performance

database and they pop right up as soon as I click on them.   Thoughts?   Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http

RE: [otrs] Crystal Reports

Thanks for the reply! I’ll give it a whirl.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com

[otrs] Crystal Reports

Anyone using Crystal Reports with OTRS? I was thinking of taking a stab at it via MySQL ODBC but I’d like to hear if anyone knows if it’s possible to do before I spend a lot of time on it.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates

RE: [otrs] Email character set

Thanks MUCH Nils. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com/ -Original Message- From: [EMAIL

[otrs] Email character set

What was the option that changed the character set? I’m getting emails with funny character codes in them.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778

[otrs] Problem with mod_perl2 and OTRS

der allow,deny     Allow from all   # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 ------   Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone:

[otrs] Moving from Unix to Windows?

original tried mod_perl on the FreeBSD box but had some Apache::Registry issues that kept me off mod_perl. I’m hoping that as part of the move to the Windows box I can iron those out prior to bringing the system into production mode.     Thank you, Jason Loven Manager - Technical Services

RE: [otrs] Reopening tickets

Excellent information! Thank you very much! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Hinkamp - BeSite Sent: Saturday, April 08, 2006 11:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Reopening tickets > The on

[otrs] Reopening tickets

What’s the best method for reopening a ticket? I don’t want notifications sent anywhere I just want the ticket set back to open status.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401

RE: [otrs] Reskinning OTRS and also any integration with CRM?

h CRM? [ Jason Loven ] > Just curious if anyone has done any work on reskinning OTRS at all? Some > of the views (like the open tickets view) show a lot of information it > would be nice to pare down to just a line or 3. I have. It started out as just a few tweaks, but I still decided to

[otrs] Reskinning OTRS and also any integration with CRM?

Microsoft CRM or SugarCRM?     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com

[otrs] Customer email as ID

Is there a particular reason that it’s required that the customer ID be an email address? I understand that it’s good to have that to maintain a communications trail with the customer etc but often our issues are handled over the phone and in about 15-20% of the cases the specific person we

[otrs] Microsoft SQL server

Is anyone out there running OTRS with it backending into Microsoft SQL server?   -Jason   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Error in system log

I'm getting the following error in our system log. I'm not sure what's generating it.   Fri Jan 20 15:45:26 2006 error OTRS-CGI-10 Found no $QueueID for Tech Services!   I grep'd the OTRS directory and can't find any reference to OTRS-CGI-10. Can anyone offer a clue where to look?   -Jason _

[otrs] Queue to group/user relationship

I just want to clarify my understanding of groups and queues...   Is there a one-to-one relationship of queues to groups? Meaning that you can only associate a queue with a single group? I'm trying to understand how queues become available to agent users. I created a new user and gave them r

[otrs] OTRS addons?

Has anyone written some OTRS addons etc that might be of use to other OTRS users?   Examples:   1. More advanced statistics reporting. 2. MRTG graphing of stats. 3. Integration with groupware systems. 4. Import/Export to/from Excel etc.   I'm using vanilla out of the box right now but I'm

RE: [otrs] Reporting

Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, January 17, 2006 5:51 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Reporting Jason Loven wrote: > I must have a missing module then. Mine read (left to right) Logout, > Queue View, Phone-Ticket, Email-Ticket

RE: [otrs] Reporting

PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Reporting Jason Loven wrote: > I'm running OTRS 2.0.4 on a FreeBSD box. Things are working basically > fine except I had thought there were supposed to be reports available. > Am I just missing something? I

[otrs] Reporting

I'm running OTRS 2.0.4 on a FreeBSD box. Things are working basically fine except I had thought there were supposed to be reports available. Am I just missing something? I don't see any options to generate reports of any sort. Or to graph statistics? I don't see any options for that either.

[otrs] Customer Queue list

How do I limit what queues a customer can choose from when composing a new ticket?   -Jason   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo