Re: [otrs] Question about LDAP/AD and using SSL

Ken Just last week I got it working by doing what Sebastien said (ldaps://) and following the instructions in http://lists.otrs.org/pipermail/dev/2004-March/000418.html but I wasn't able to add the modules via CPAN, I just used Yast to add the perl SSL modules (which I noted had the IO::Socket::SS

Re: [otrs] Customer User ticket zoom (1.3.2)

t is something like new the next default state would be 'open' . But what I am seeing is that even when the state is new, the next default is closed... (I hope that made sense...) On 6/30/05, Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hi Kevin, > > On Wed, Jun 29, 20

[otrs] Customer User ticket zoom (1.3.2)

Hi all! When a customer logs in to the UI and zooms into an existing ticket, they have the option of attaching a webrequest to the ticket. Unfortunately, the next state of the ticket defaults to Closed-Resolved. This has caused a couple of customers to accidentally close their tickets then wonder

[otrs] problem attaching ms word documents

Hi All, My system seems to be eating M$ Word attachments (.doc) Other types of attachments come in fine. Below is from my procmail log when a mail with a .doc is received. Any ideas on what to check would be greatly appreciated! procmail: Executing "/opt/otrs/bin/PostMaster.pl" DBD::mysql::db

Re: [otrs] Customer question

Actually, anybody can send an email into the system, but you gain loads of functionality if you setup the customeruser information... If you have AD (I'm assuming the same is true for OpenLDAP), its relatively easy to set up the Agent, CustomerAuthentication and CustomerUser to get their infomatio

[otrs] Re: LDAP, AD and Customer::AuthModule

ck, then check again before posting... Thanks! On 5/26/05, Kevin Kasner <[EMAIL PROTECTED]> wrote: > Hi All, > Love OTRS so far (and my CIO is going to love it more!)...Have it > running on SuSe 9.3 w/ MySQL and Apache2. > > I have LDAP/AD working perfeclty (as far as

[otrs] LDAP, AD and Customer::AuthModule

Hi All, Love OTRS so far (and my CIO is going to love it more!)...Have it running on SuSe 9.3 w/ MySQL and Apache2. I have LDAP/AD working perfeclty (as far as I can tell ) for the Agents and for the Customer Backend, but I'm running into trouble getting it to work for the Customer Authentication.

Re:[otrs] Install problem on SuSE 9.2

I just got otrs working on my Suse 9.2 system & ran into the same problem. I found the answer in the otrs FAQ (after much digging): Title: SUSE Linux: Invalid command 'Perlrequire'... Category: webserver State: public (all) Language: en Keywords: apache mod_perl perl suse Attachment: