failed!
Traceback (66683):
Module: main::FetchMail (v1.12) Line: 140
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.12) Line: 106
--
___
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
"W
or benign
error, nor if we need to do anything about this error. Hence, this
post.
Do we need to be concerned about this?
Mark
--
___
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
"We manage your network
m all
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
--
_________
L. Mark Stone
Reliable Networks of Mai
On Wednesday, September 8, 2004 08:22 pm, Robert Kehl wrote:
> On Wednesday, September 08, 2004 11:04 PM
>
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> >> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> >>> To access OTRS, we find that users must enter
> &g
On Wednesday, September 8, 2004 03:46 am, Robert Kehl wrote:
> On Sunday, September 05, 2004 5:39 PM
>
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > To access OTRS, we find that users must enter
> > "http://serverFQDN/otrs/index.pl"; in their web browsers.
pd/htdocs/index.html doesn't
redirect the user successfully.
Ideally, we would like users to enter only "http://serverFQDN/otrs"; (without
the trailing slash) if possible, but we'll settle for just getting this
redirect to work.
Thanks!
Mark
--
_______
is and Robert. We'll give it a go next week when we have a
break.
Thanks,
Mark
- --
_____
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04101
Tel: (207) 772-5678
Web: http://www.RNoME.com
transfer the mysql database and the web
directory as per the migration/backup documentation that we would
otherwise be OK.
Thanks!
Mark
- --
_
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME
t requiring one to have a
database administrator or programmer on staff.
I hope this is helpful,
Mark
--
_
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04101
Tel: (207) 772-5678
Web: htt
ow patterns; we
would like the next ticket state to be open.
Where is the correct place to change this?
Thanks!
Mark
--
_
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04101
Tel: (207) 772
st regards,
Mark
--
_
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04101
Tel: (207) 772-5678
Web: http://www.rnome.com
___
OTRS mailing list: otrs - Webpage: http://o
et, queue
set ticket.customer_id = ClientIDName
where
queue.id = ticket.queue_id and
queue.name = "First Client Name::Incoming"
Any ideas? And thanks for your time on this!
Mark
--
On Fri, 2004-04-30 at 23:05, Tyler Hepworth wrote:
> L. Mark Stone wrote:
>
> > Is there a way to change the Customer ID for every existing
> > ticket on a per queue basis? (We have thousands of tickets
> > in our database already, so changing each one manually is
Thanks Tyler, we'll give it a whirl!
Assume all good news unless you hear from us otherwise!
Appreciate your help very much,
Mark
On Fri, 2004-04-30 at 23:05, Tyler Hepworth wrote:
> L. Mark Stone wrote:
>
> > Is there a way to change the Customer ID for every existing
&g
t;< Line 101!
return;
}
We are running 1.2.3 on SuSE 9.0.
Any ideas?
Thanks!
--
_________
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
P
On Fri, 2004-04-30 at 15:59, Tyler Hepworth wrote:
> L. Mark Stone wrote:
> >
> > Unfortunately, this customer user sees no existing tickets
> > when they log in. They only see tickets that they themselves create.
> >
> > What have we done wrong?
>
>
user and gave him ro permissions
to the ClientA-Mgt group. OTRS then gave him rw permission to the users
group.
Unfortunately, this customer user sees no existing tickets when they log
in. They only see tickets that they themselves create.
What have we done wrong?
Thanks!
Mark
--
___
order)
Happy ticketing!
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of L.
> Mark Stone
> Sent: 29. april 2004 19:32
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Help With CustomerGroupSupport Please-So
Never mind; I answered my own question!
On Thu, 2004-04-29 at 12:27, L. Mark Stone wrote:
> We are trying to enable a customer interface, but since we have many
> customers, we only want customers from Client A to see tickets in Client
> A's queues.
>
> We have read Chapt
Thanks!
# ShowCustomerInfo*
# (show customer user info on Compose (Phone and Email), Zoom and
Queue view)
# Added by L. Mark Stone 29 April 2004. See Chapter 10 of the
documentation.
$Self->{ShowCustomerInfoCompose} = 1;
$Self->{ShowCustomerInfoZoom} = 1;
$Self->{ShowCustom
On Fri, 2004-03-19 at 11:08, Robert Kehl wrote:
> On Friday, March 19, 2004 3:53 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > Thank you for your persistence and patience with me!
>
> You're welcome - we will get this done...
OK Robert, I've got it wor
On Fri, 2004-03-19 at 09:23, Robert Kehl wrote:
> On Friday, March 19, 2004 3:05 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> >
> > What do you think about me doing an rpm -Uvh --force?
>
> As your file versions doesn't seem to be out of sync, I would not
On Fri, 2004-03-19 at 08:14, Robert Kehl wrote:
> On Thursday, March 18, 2004 6:34 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> >> I meant the rpm...
> > Ah! It's the one from the link on your web site. ;-)
> > ftp://ftp.gwdg.de/pub/misc/otrs/RPMS/su
On Thu, 2004-03-18 at 11:21, Robert Kehl wrote:
> Please don't reply to me personally and to the list, as the latter gets
> lost then for me, so I cannot simply reply but have to fiddle a bit.
> Thanks.
OK, no problem!
>
> On Thursday, March 18, 2004 4:43 PM
> L. Mark
Robert,
My two responses are below.
Thanks again!
Mark
On Thu, 2004-03-18 at 09:41, Robert Kehl wrote:
> On Thursday, March 18, 2004 12:37 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > This is a SuSE 9 system, and I installed OTRS from rpm. I even reran
> > the Set
On Wed, 2004-03-17 at 16:04, Robert Kehl wrote:
> On Wednesday, March 17, 2004 9:11 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> >>> Can't load agent job file 'Kernel::Config::GenericAgent':
> >> Look if the permissions on the file Kernel/Config/
On Wed, 2004-03-17 at 14:43, Robert Kehl wrote:
> On Wednesday, March 17, 2004 3:46 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > But, unfortunately, I still have plenty of tickets in my Junk queue.
> > So, I tried running GenericAgent.pl manually. It responded:
>
On Tue, 2004-03-16 at 12:07, Robert Kehl wrote:
> On Tuesday, March 16, 2004 5:36 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > # Kernel/Config/GenericAgent.pm - config file of generic agent
> > # $Id: GenericAgent.pm.dist,v 1.7 2004/02/12 00:55:01 martin Exp
On Tue, 2004-03-16 at 04:46, Robert Kehl wrote:
> On Tuesday, March 16, 2004 4:50 AM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > There are no bad entries in the logs. All of the other cron jobs work
> > fine, but the Junk queue never gets emptied.
> >
>
do your logs say about it?
Robert,
There are no bad entries in the logs. All of the other cron jobs work
fine, but the Junk queue never gets emptied.
What would you like to see next?
Best regards,
Mark
P.S. How about that quote? ;-)
--
______
Cron jobs. See
> http://doc.otrs.org/1.2/en/html/cronjob.html
Robert,
FWIW, these scripts don't work in my setup, whether executed by the cron
job or executed manually.
Is there a table in MySQL that I can go in and just delete the data
directly?
Mark
--
___
On Mon, 2004-03-08 at 12:52, Robert Kehl wrote:
> On Friday, February 27, 2004 7:53 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > Today we went to create a new ticket by using the "Compose Email"
> > button from within OTRS, and we got an error
Mark
--
______
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107
Tel: (207) 772-5678
Cell: (917) 597-2057
Email: [EMAIL PROTECTED]
Web: http://www.RNoME.com
___
OTRS mailing list:
ce and now all seems well (for the past five
minutes, at least!)
Two questions:
1. What should the permissions on this log file be?
2. Any recommended "best practices" for monitoring OTRS via Nagios?
Thanks!
Mark
--
______
L. Mark S
our other web sites hosted on this machine started working again.
Thanks for a terrific product!
Mark
--
______
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107
Tel: (207) 772-5678
C
errific product!!
Happy New Year to all!
Mark
--
__________
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107
Tel: (207) 772-5678
Cell: (917) 597-2057
Email: [EM
TRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
> http://www.otrs.de/ :: Manage your communication!
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http:
have SuSE 9.0 (or should I say Novell :-)) with apache2 and mod_perl on
> COMPAQ 2 way (snmp kernel).
> Works fine as usual with OTRS.
>
> We did not have problems during installation just out of the box.
>
> kr
>
> Paul
>
>
>
>
>
>
>
> "
install the OTRS rpm with "nodeps" (or should we build
from source)?
Perhaps the better first question to ask is if OTRS will run on Apache2!
Thanks!
Mark
--
______
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congr
. OTRS fetches the emails
just fine, but deposits them in the Acme Publishing queue, not the Acme
Publishing::Incoming queue.
So, where do you all think I have gone wrong?
Thanks!
Mark
P.S. In our old OTRS setup, using SuSE 8.1 and OTRS 1.1.2, this setup did
work OK.
L. Mark Stone
President
Reliab
Spyware, cookies, etc.
Nothing to do with OTRS.
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107
Tel: (207) 772-5678
Cell: (917) 597-2057
Email: [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> Web: http://www.RNoME.com
;IPC - Invalid argument at" is to us a different
> session backend module. e. g. :
>
> Kernel/Config.pm
> [...]
> $Self->{SessionModule} = 'Kernel::System::AuthSession::DB';
> [...]
>
> For the database backend.
Good to know, but n
k the weblink, log in, and then they were
right where they needed to be on the system to deal with the issue.
We developed this feature at the suggestion of one of the customer
service reps, who was very good at process efficiencies.
I hope this suggestion is helpful to you.
--
____
un while I was out and logged in
as otrs, but what happened I do not know how to find out.
What should I do to trouble shoot this for you?
Thanks,
Mark
On Fri, 2003-01-24 at 09:47, Martin Edenhofer wrote:
> Hi Mark,
>
> On Thu, Jan 23, 2003 at 06:20:19PM -0500, L. Mark Stone wrote:
&
John,
Yup, a solid assumption that is indeed correct!
On Fri, 2003-01-24 at 08:04, Jolet, John wrote:
> ah, then we can assume you have successfully collected mail for that address
> outside of otrs
>
> -Original Message-----
> From: L. Mark Stone [mailto:[EMAIL PRO
nge doesn't support pop, imap,
> or smtp by default right? run fetchmail or some other pop collector at the
> command line to make sure your unix system can collect the mail first.
>
> -----Original Message-
> From: L. Mark Stone [mailto:[EMAIL PROTECTED]]
> Sent: T
to the new user. Or something else
perhaps!
I feel like I haven't understood the "Zen" of OTRS fully, so any
suggestions would be greatly appreciated!
Thanks,
Mark
--
_______
A Message From... L. Mark Stone
http://www.lmsto
in RC2, at least, not in the rpm I used for
installing over the version of otrs that came on the SuSE 8.1 DVD. Also,
the rpm did not install the otrs user, which I needed to do manually.
Now to configure POP3!
Mark
--
___
A Message From... L. Mark Stone
http://www.lmstone.com
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Mark
--
___
A Message From... L. Mark Stone
http://www.lmstone.com
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/lis
m not a
programmer (though I can compile and install apps from sources OK), so
this level of debugging is a challenge!
TIA,
Mark
--
___
A Message From... L. Mark Stone
http://www.lmstone.com
_
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