Re: [otrs] filtering spam

or other letters. Or not? Nobody could explain me how to do this with the generic agent... thanks, marc 2009/12/1 Ralf Hildebrandt : > * Mercator GmbH : >> > How much do you like Regex? >> > >> > Nobody wants to give you the direct answer because it's a fair bit of wo

Re: [otrs] filtering spam

an bandaging it up. I thought it's just a small job to create a filter that filters out messages with a question mark. I wonder that this is SUCH a big task... strange... thanks anyway, marc > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]

Re: [otrs] filtering spam

ofer > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY > > > > > On Wed, Nov 25, 2009 at 11:13 AM, Mercato

Re: [otrs] filtering spam

this => ___ ?? ? ? ??? ? - ?? ?, ? ??? ?? ??? ?? ? ???. , ??? ? ???. ?? ?? ??? ? ???. ?o? ? ?oc???: (495) 649-86-27 ?o? ? ?a???-p??p??: (812) 313-23-91 ICQ: 590-644-122 Thanks, marc 2009/11/23 Mercator GmbH : > Michiel, > > I have changed it to utf-8, but still the same messages with question > marks

Re: [otrs] filtering spam

Michiel, I have changed it to utf-8, but still the same messages with question marks any idea? It would be fine just to have these messages be filtered out. thanks, marc 2009/11/22 Mercator GmbH : >> This is caused most probably by the fact that their character set is >> not

Re: [otrs] filtering spam

t; > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > CU@ IIR Service Desk Forum in Mainz (Germany) and get

[otrs] new installation besides old one

Hi, I have the following problem: I have a rather old version of OTRS (1.3.2) and I would like to use the new one. I had already asked a programmer to update, but he stopped working. It seems to difficult to move the old one to the new one. So, I am now thinking of installing the new version NEXT

[otrs] filtering spam

Hi there, I have MANY messages with only question marks. HOW can I filter them with the generic agent? When inserting a question mark, it filters ALL messages!! The mails are like this one: ___ ?? ? ? ??? ? - ?? ?, ? ??? ?? ???

Re: [otrs] two OTRS installations?

> You must be the only one with a ticket system but no tickets ;-) I have more than 50.000 tickets, maybe even the double... but I am running a vacation house rental and each ticket is a request and after the customer has rent the house or the rental period is in the past, the ticket is OLD and I

Re: [otrs] two OTRS installations?

> But I don't think a second, newer installation would solve your problem, > since moving content from one major version to another major version without > upgrading AFAIK isn't supported. > Actually, the only content I would have to move is the FAQ area and some reply mails and settings. No other

Re: [otrs] two OTRS installations?

> :) The long, cold, lonesome winters of Germany. for god's sake I am living in Sardinia! ;-) marc > > -- > Ralf Hildebrandt >  Geschäftsbereich IT | Abteilung Netzwerk >  Charité - Universitätsmedizin Berlin >  Campus Benjamin Franklin >  Hindenburgdamm 30 | D-12203 Berlin >  Tel. +49 30 450 5

Re: [otrs] two OTRS installations?

m.com > www.TimoCom.com > Geschäftsführer: Jens Thiermann, Gunther Matzaitis > Amtsgericht Düsseldorf, HRB 34489 > > Mercator GmbH ---04.09.2009 13:39:33---Just a short question: I have a very > old OTRS installation on my server, 1.3.2. Instead of updating > > > From: >

[otrs] two OTRS installations?

Just a short question: I have a very old OTRS installation on my server, 1.3.2. Instead of updating it, which is a long process, can I install also a second installation of OTRS, the newest one, on the same server? Then I could gradually move some content from the old to the new version. thanks,

[otrs] URGENT, got hacked! Where is index.pl?

I got hacked tonight and all my index.html and other index files are lost!! WHERE can I find the index.pl from OTRS? Is it saved somewhere else? In any directory? Or can I rebuild it? I have a very old version, 3.1.2 I think. Cannot check it right now, because I cannot access OTRS. Please help, th

Re: [otrs] Shrink database

ok, thanks Ralf, I will try it out. marc 2009/8/19 Ralf Hildebrandt : > * Ralf Hildebrandt : >> * Mercator GmbH : >> >> > deleting old tickets takes me DAYS or even weeks!! >> >> Why? I just use a generic agent to do that. I specify a time range and >

Re: [otrs] Shrink database

> You delete the old tickets and then you optimize the database to free > the space: > > mysqlcheck --all-databases -o Dear Ralf, deleting old tickets takes me DAYS or even weeks!! Because it takes sooo long to change from one page to another. Can I do this by using phpMyAdmin? If yes, HOW? If s

Re: [otrs] Shrink database

er. Any idea? I will consider upgrading in 1 month or so. Is it a lot of work to upgrade from 2.3 to 2.4 ? thanks, marc > > Just my 2 cents, > >  -Martin > > On 19.08.2009, at 11:32, Mercator GmbH wrote: > >> I have a problem with OTRS (old version, 1.3.2). The databas

[otrs] Shrink database

I have a problem with OTRS (old version, 1.3.2). The database has grown a lot and now it takes A LONG time to load the pages!! How can I shrink or purge the database so that it becomes faster? Just deleting the articles is - IMHO - not the right way, because the articles still remain in the databa

[otrs] bulk select

Is it possible to select ALL articles at ONCE? Right now, I have to click each article and then click on Bulk, but this is kind of annoying. I have old version 1.3.2. thanks, marc - OTRS mailing list: otrs - Webpage: http://otrs.o

[otrs] noone can help me to migrate?

I let a message yesterday, looking for a freelancer who can help me (for small money) to update my old OTRS 1.3.2 to the newest version, with some customizations I have. Not a big deal, but I don't want to make any errors. please send mail to marc_at_mercator.net thanks, marc --

[otrs] looking for help to update from OTRS 1.3.2 to 2.3.4

Hello, I am looking for someone who could help me to upgrade from my rather old OTRS 1.3.2. to the newest version (2.3.4), keeping all my customization working. Of course I will pay for this. But please, only freelancers who don't charge like a professional service, because I couldn't afford this.

[otrs] permissions to upload file

I had to move/re-install my OTRS. All works fine (thanks to Alessandro!) :-) But I cannot upload a file as attachment. It says: Software error: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. So, I have to chmod or chown something. But WHAT?? Please tell me which permission

[otrs] wanted: help to fix problem

WHO can help me to fix my mail problems with OTRS? I haven´t got it fixed yet and I really need to receive mails. I will pay with Paypal. I have a Linux (Debian) with kernel 2.6.8-2-k7 machine, Apache 1.3.33 (Debian GNU/Linux) PHP 4.3.10-16. OTRS is installed, but all was moved from another s

Re: [otrs] can´t authorize e -mail problem

> I use PostMasterPOP3.pl myself, as it's the easiest way. Have you   > read the chapter on 'Receiving emails' (http://doc.otrs.org/2.0/en/ > html/x1192.html)? > yes, over and over.. ;-)) ___ OTRS mailing list: otrs - Webpage: http://otrs.

Re: [otrs] can´t authorize e -mail problem

> Again? They showed up before? How did you install OTRS   > (.rpm/.tar.gz)? I have the following in my vhost config for the images: > > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" yes, they showed up before, but on my old server, which is GONE!!! The new sever-hoster installed OTR

Re: [otrs] can´t authorize e -mail problem

Nils, or could I use the .fetchmailrc instead?? I don´t know why.. I got ONE ticket created! Maybe because I was playing with fetchmail or with procmail... thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists

Re: [otrs] can´t authorize e -mail problem

> > Try using \@ instead of @ in the username. This was mentioned on this > > list recently. (Yes, the GUI should probably make this "just work".) Nils, what if I use the PostMaster.pl instead with procmail? don´t know how to use it, but read in the manual about this option... thanks, ma

RE: [otrs] can´t authorize e -mail problem

rspronkelijk bericht- > Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Mercator GmbH > Verzonden: donderdag 31 augustus 2006 12:40 > Aan: otrs@otrs.org > Onderwerp: [otrs] can´t authorize e -mail problem > > >>>> > Try using \@ instead of @ in the u

Re: [otrs] can´t authorize e -mail problem

> the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/ > 012068.html for the original post that said escaping the @-sign   > worked. Also note that that archived mail has "@" replaced by "_at_",   > the original mail has just "@". I have read the article. Actually, in my Config.p

Re: [otrs] can´t authorize e -mail problem

> Do you enter the username directly into the config file or throught   > the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/ > 012068.html for the original post that said escaping the @-sign   > worked. Also note that that archived mail has "@" replaced by "_at_",   > the origin

[otrs] can´t authorize e -mail problem

Try using \@ instead of @ in the username. This was mentioned on this list recently. (Yes, the GUI should probably make this "just work".) Nils Breunese. <<< Thanks Nils, but NO success! When I use "[EMAIL PROTECTED] as username and put in hostname "sardiniatravel", then it says: Auth

[otrs] wrong characters

I have often wrong characters in my arriving and outgoing mails, such as "Ž" instead of the apostroph. ("lŽamico" instead of "l´amico") HOW can I correct this? I think I had once put in the correct ASCII character set, but it seems it´s gone... Please remember me where I have to change this. Tha

[otrs] who installs me new version

Hi all, I have version 1.3.2 running for a year now.. I think I have some problems for some days now, have already posted to this list. For some days, NO mail is received, but it´s still on the server (the mails). I don´t know why. Anyway, I would like to have someone who could fix me this

[otrs] still problems to receive mails

No answer yet, so I am posting this again... Since yesterday, I do NOT get ANY new mails with OTRS. I have NOT changed anything, neither on the server (my own one), nor in the config Just out of a sudden I don´t receive almost no mails... In the logfile I can see 2 or 3 mails, but on the serv

[otrs] HELP !! otrs doesn´t receive new mails an ymore!!!

Since yesterday, I do NOT get ANY new mails with OTRS. I have NOT changed anything, neither on the server (my own one), nor in the config Just out of a sudden I don´t receive almost no mails... In the logfile I can see 2 or 3 mails, but on the server, there are still 130 mails that should have

[otrs] delete all mails in one queue

Hi, I have made some queues for unwanted mail or mail that´s not important for me at the moment. Now... after some months, this queue grew to over 4000 mails. HOW can I delete all those mails in just this queue? I do NOT want to click on EACH mail and use the bulk button!! Any mysql command plea

[otrs] who can install me v. 2.0??

WHO could install me version 2.0 or 2.1 or which is the newest one? I have version 1.3.2 running and want to upgrade, but since I need the OTRS for work, I cannot allow to miss one single day, so I need some professional help. I will pay. Please send your offers to [EMAIL PROTECTED] Thanks, Ma

[otrs] how to delete all the queue?

Hi, I have a queue with 2000 messages. How can I delete all of them? JUST in this queue. With mysqlAdmin I don´t find the mails Any help? Thanks, Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

[otrs] Bulk feature does not work in locked tickets

I wanted to use the bulk feature in my locked tickets, but there is an error message, saying "You need min. 1 selected ticket". However, I have selected several tickets and still it doesnt work!!! It works in the "IN" folder, though... Further more, my Generic Agent doesnt work either with the bul

[otrs] KQ theme not compatible with 1.3.2. ?

I found out that the KQ theme is NOT compatible to the 1.3.2 version. Is that true??? The guy who installed me the software said he had to turn it off in order to make 1.3.2. work. Any other theme that is similar and I could use with 1.3.2.?? I like the way I can delete messages! AND... anothe

[otrs] URGENT... after upgrade ticket # starts at 1

Hi Jorick, great, works!!! I have changed the number in the log file and it works!! Thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listin

[otrs] URGENT... after upgrade ticket # starts at 1

I have upgraded from 1.2.3. to 1.3.2 and now my ticket number starts at 101 but I had already counted up to 1012040 So, my old tickets will be overwritten!!! WHAT can I do? And HOW??? Urgent, please help, because my tickets are being overwritten right now!! Please mail me at: [EMAIL PROTEC

[otrs] still probs with sending mail

I got your answer,thanks. However, I still have problems to send mail with OTRS. The mysql table says: Warning: Supplied argument is not a valid MySQL result resource in /usr/www/htdocs/mercator/php/phpMyAdmin/lib.inc.php3 on line 334 What is wrong there??? I have NOT changed anything and it ha

[otrs] problem with OTRS sending mail!!

I am using OTRS for a 7 months now, without any problems. For 4 days now, I can NOT send any mail, neither new nor reply to an incoming mail ! Here is what it says: Error: Can't open file: 'article_plain.MYD'. (errno: 145), SQL: 'INSERT INTO article_plain (article_id, body, create_time, c

[otrs] CVS version

> > > This is already implemented in the CVS version. It's called "Bulk > > Action". > > > > how do I use the CVS version? I even don´t know what it > > means. Where can I find the documentation about cvs version? > > Take a look at: http://doc.otrs.org/cvs/en/html/ and http://otrs.org/cvs/ > > A

[otrs] R: otrs Digest, Vol 11, Issue 26

> > Hi Marc, > > > However, I don´t understand that it´s not possible to have > > some sort of easier administration to delete or move mails. > > EVEY simple small e-mail provider has checkboxes before each > > mail where I can select e-mails to be deleted or moved or whatever. > > > > So, are th

[otrs] easier mail administration

Hi, I am using OTRS for a couple of months now and it works fine for me. However, I don´t understand that it´s not possible to have some sort of easier administration to delete or move mails. EVEY simple small e-mail provider has checkboxes before each mail where I can select e-mails to be dele

[otrs] version 1.3?

I am following the mailinglist, but today I saw messages about version 1.3 ... Is this out?? I cannot see anything on your website. I am running 1.2.3. Is this an old version now? Thanks. Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ A

[otrs] cannot send e-mail

Sometimes I get this error: * invalid [EMAIL PROTECTED] (fqdn)! when sending e-mails. I don´t know when and why this happens. I think it happens if I am not the owner.. or what?? I don’t remember.. I HAVE locked this.. hmm... anyway, what is the reason? Thanks, Marc _

[otrs] merge?

Hi, I know there is a function to split tickets, but is there also a way to "merge" tickets? The function "link" is not very helpful, I think. It does NOT actually link (in the meaning of merge), but only indicate the other ticket numbers. It would be nice if there would be a function to merg

[otrs] first rows empty in responses

Hi there, when I respond a ticket with an empty response or a response created by myself, the first two rows are empty! How and where can I delete these rows? I checked all responses and there are no empty rows at the beginning of the body message. So, there must be any configuration that pres

[otrs] Filtering config question

d! TicketNumber: 1000338 TicketID: 339 Priority: 3 normal State: new CustomerID: [EMAIL PROTECTED] CustomerUser: [EMAIL PROTECTED] From: "Mercator GmbH" <[EMAIL PROTECTED]> ReplyTo: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Subject: Modulo inviato da Microsoft Internet Explo

[otrs] AgentMailboxTicket.dtl question

Martin wrote: > HOW can I configure the screen for the "new messsages" view so that I > see them full, like the Standard view, which I can change in the > preferences settings? You need to modify the the Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl template. Dear martin, thanks for

[otrs] auto-response does not work

I am trying to configure auto-responses, but it doesn´t work. In the Admin, I have created an auto-response. The type is "Auto reply/New ticket" and it´s valid. I have assigned this to a queue. However, no replies are sent. I think I found the problem now. The ticket arrives in the main qu

[otrs] Defaults.pm config

I am still new to OTRS and I am "trying" to find out how I can configure things. Honestly, the manual is not very informative. There are only basis configs. I would like if there would be a manual that explains better how all things work. I have already asked for this. I mean the USE of OTRS, not

[otrs] new messages view

I have configured the message list as "standard" so that I can see quite a bit of each message. However, I want to use this configuration ALSO for the "new messages" page. There is only a short message header for each message, with the subject, sender and date information. HOW can I configure t

[otrs] character set problems

Hi, I have the character set "iso-8859-1" in the Config file, but STILL I receive e-mails with a strange apostroph: cÅÃ This should be c`Ã. Also other instances, such as "l`appartamento" arrives as "lÅappartamento" This is true for messages I send and for ones that I receive! I want to u