number in the subject line (any such
replies go to the ticket owner, not the customer).
--
Phil Davis
IT Action
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ct CC
values but when
you look at the plain text version you see the actual truncated data
that was really sent.
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Phil Davis
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;subject"
field.
Is this possible ???
I doubt it would work since you have no control over what headers the
customer will put in their email. I know of no mail package that
preserves headers when doing a reply.
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Phil Davis
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o the utilities
>section? Because it's probably not a "main" view (maybe confusing).
>
>
Well for our use we really want it in the main section since everyone on
our support team
probably needs to use it a lot but it's your system :-)
--
Phil Davis
_
---
# --
# AgentStatusViewTable.dtl
# --
# $Id$
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
$Data{"TicketNumber"}
$Data{"Age"}
$Data{"Subject"}
$Data{"State"}
$Data{"Queue"}
$Data{"Owner"}
$Data{"CustomerId"}
---
Kernel/Output/HTML/Standard/AgentStatusView.dtl
# --
# AgentStatusView.dtl -
# Copyright (C) 2001 Martin Edenhofer <[EMAIL PROTECTED]>
# --
# $Id$
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
$Env{"Box0"}$Text{"Ticket
Status"}$Env{"Box1"}
-
$Config{"TicketHook"}
$Text{"Age"}
$Text{"Subject"}
$Text{"State"}
$Text{"Queue"}
$Text{"Owner"}
$Text{"CustomerId"}
$Data{"StatusTable"}
---
PS, Does the mailing list accept attachments or is there a better place
to post such patches?
--
Phil Davis
IT Action
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notifications always had the same
path ".../otrs/index.pl.".
The following diff to Notification.pm makes the emailed links
use a new Self->{ScriptAlias} which can be set up in Config.pm
This is against very recent CVS version.
--
Phil Davis
IT Action
*** Notification.pm Thu Oc
l new owner on ownership change" option?
How easy would that be? I am thinking of just changing Ticket/Owner.pm
to send out email once I find a suitable section of code to copy.
--
Phil Davis
IT Action
[EMAIL PROTECTED]
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always sent to the From address and ignored any Reply-To
email address.
The following patch (against 0.5BETA7) fixes this.
--
Phil Davis
*** CURRENT/OpenTRS/Kernel/System/PostMaster/NewTicket.pm Mon Sep 9
12:22:13 2002
--- orig/OpenTRS/Kernel/System/PostMaster/NewTicket.pm Mon Aug 5
