Re: [otrs] Help required very urgnet...

Hi Deepak, I’ve facing a problem in OTRS2, I’ve installed otrs-2.0.3 on my redhat 9 and then after Fedora Core 3 machine, but facing a same error message “OTRS-PM3-10 : [Notice]: Sent no ‘auto reply’ for Ticket { Ticket_NO ] because the sender doesn’t want a auto-response ( e.g. loop or

Re: [otrs] Database connection problem

I have an error message Can't connect to database (Can't connect to local MySQL server trough socket '/var/lib/mysql/mysql.soc'. I have this message at the third step when using the web installer (Chapter3: Installation of OTRS framework, pp: 25, on the OTRS documentation) Has anyone an

Re: [otrs] How to upgrade from 2.0.3 to 2.0.4

I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4 Can anyone give me some link or so ? http://www.otrs.org/ It should be flawless. You can use the packages provided on the website (rpm, deb etc.) good luck, Pim Rupert

Re: [otrs] Merge usage

Customer data won't get screwed. One ticket will just be merged with the other. Note: even the original ticket number (and history) will be searchable. No ID's are removed from the database. The merge process: * Moves all messages and comments to the 'parent' ticket * Creates parent-child

Re: [otrs] Feature request: Jump to Ticket#

You can have both things just by modifying the templates. Take the search form and insert the ticket# field where you want. So, how do I do this exactly? Do you have an example? regards, Pim PGP.sig Description: This is a digitally signed message part

Re: [otrs] OTRS on Mac?

Alina Florea wrote: Sorry, I was to quick. I find the answer. You mean to slow? :-p PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Feature request: Jump to Ticket#

Often, when talking on the phone with a client, or talking about a ticket with a co-worker, you want fast access to that ticket. OTRS is missing a feature to quickly 'jump' to a ticket# or client#. In other ticket management systems I find a Jump to Ticket# feature (a text field in the upper

Re: [otrs] OTRS Badly Requires a Forum, Does It Not??

A mailinglist is by far superior, faster and doesn't cost much time to moderate compared to something like phpBB. Mailinglist archives are searchable and nicely threaded. phpBB forums tend to be less searchable and bloated with lots of extra crap such a private messages, huge buttons,

Re: [otrs] Preestablish datababase connections---HOWTO??

Hi Shawn, Try webmin for database permissions is that the best way. But I am not sure what the actual question is. Why do you think Karteek needs to install Webmin? If he needs to setup a MySQL database he can use the MySQL CLI or (e.g.) PhpMyAdmin. -- kind regards Pim Rupert Lemonbit

Re: [otrs] Agents do not receive Email Notifications of new tickets

Agents do not get an email sent to them for new tickets in their My Personal Queues. Have you enabled Send me a notification if there is a new ticket in My Queues under New Ticket Notification under Mail Management in AgentPreferences? Kind regards, Pim Rupert Lemonbit Internet PGP.sig

Re: [otrs] problems sending/receiving mail on freebsd

'sender' in e- mail headers) And I don't care about your alcohol habits, as long as my mailbox is ordered nice and clean. j/k ;-) Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS

Re: [otrs] problems sending/receiving mail on freebsd

you send me some info on hacking the headers. Thanks. I advice you to not hack into OTRS (I frankly don't even know which file you need to edit, although it won't be a big 'hack') as there are two other reasonable solutions for this problem. Kind regards, Pim Rupert Lemonbit Internet

Re: [otrs] problems sending/receiving mail on freebsd

still don't get why you just don't use the MTA on your FreeBSD machine... Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Mailing List

mailer in an elegant way. I advise you to use a mailinglist (mailman for example) of some other mailinglist software to send out these bulk mails. Good luck! Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part

Re: [otrs] CustomerGroupSupport

the documentation and reading the config file, you can send an e-mail to the OTRS mailing list or ask [EMAIL PROTECTED] for a quote. kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS

Re: [otrs] problems sending/receiving mail on freebsd

regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

Re: [otrs] change subject of ticket

I wrote: Is it possible to change the Subject of a ticket via the webinterface? Does anybody know wether this is possible or not? (or should I just edit them in the OTRS database?) Thanks in advance, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message

[otrs] change subject of ticket

Hi folks, Is it possible to change the Subject of a ticket via the webinterface? Some of our clients just don't seem to know the netiquettes :-) -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part

Re: [otrs] Module GD not found

are you running? -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Module GD not found

Op 11 nov 2005, om 20:16 heeft Tim Plunkett het volgende geschreven: Red hat 8 You need to install the Perl-GD RPM (ans possibly some other Perl modules too) on your system. If you use yum to update packages, you can easily execute: $ yum install perl-gd -- kind regards, Pim Rupert

Re: [otrs] spam filter

it as such. Yeah, this is definately the way to go! (I use the same setup) kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Delete tickets from Custom Queue

. Every night a job runs to delete all the tickets in the Spam queue. If I want to remove a ticket, I just simply move it to the Spam queue. -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

Re: [otrs] SMTP Problem

.. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert

Re: [otrs] AdminPackageManager - Write permission

ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! So, have you tried to run SetPermissions? kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing

Re: [otrs] FW: Closed Ticket

an option to view queue archives in a nice one-row-per-ticket table (as with other Ticket systems like Cerberus). -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs

Re: [otrs] Email headers saved to dB?

. You can find this link in the 'action history' above every message, for example: Customer (E-mail to extern) (**original format / without markup**) Customer Name subject - date -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list

[otrs] new e-mail ticket: Re in subject

Hi all, When creating a new e-mail ticket, the first e-mail gets Re: in it's subject. I don't think this is correct. Is this a bug, a feature or something I can adjust easily? See for yourself: (OTRS - Ticket - E-mail Ticket - Select customer, type your e-mail - Send - The e-mail's subject

Re: [otrs] OTRS Queue View outside of OTRS

Op 26 okt 2005, om 16:29 heeft Charles G Lambrecht/HOSPOPS/VET/UTIA het volgende geschreven: I'm thinking a sql statement embedded in a page somewhere... Yeah, you can use MySQL queries... if only there was a good documentation on the OTRS database... -- kind regards, Pim Rupert

Re: [otrs] OTRS Queue View outside of OTRS

. It should be easy to combine both in a simple add-on script for displaying the infos. Speaking about scripts, isn't there a user contributed OTRS scripts/ stuff repository/website? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list

[otrs] remove a queue, remove an e-mail address?

for not looking at the right place, or is it really true OTRS lacks this option? Thanks! -- met vriendelijke groet / kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs