etter than modifying the code, well IMHO it is.
Regards
Mark
"Imagination is more important than knowledge, the important
thing is to not stop questioning." -- Albert Einstein
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Richar
Hello,
I am currently looking into setting up reports by exporting .csv file out of
OTRS. Unfortunately the .csv files are coming out with ; instead of ,
between the columns of data thus Excel (in this case) is putting all of the
information in one column.
Does anyone know where to amend th
ng to Config.pm
:
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
If you don't want the original message displayed remove :
$Data{&quo
Guys,
What I am after is some advice on amending the way email text is setup.
Below is an example from an email from Christian. You can see that the
salutation 'Hi Owen' is added and then the new text is added below the
original mail.
Is it possible to change this so new text is automatica
Hello,
We are currently setting up OTRS and we are impressed with what it can do.
I have a few questions I hope you can help me on.
Firstly we are doing some work in connection to OTRS to a backend oracle
database - we are working with fields at the moment. Has anyone seen the
new version
"
Subject: Re: [otrs] Removing default text from Emails
Date: Tue, 24 May 2005 09:29:55 +0200
Hi Richard!
On Mo, Mai 23, 2005 at 03:00:07 +, Richard Hamson wrote:
>Thanks for that - I did this and have setup a whole list of mail
>salutations to reflect the type of mail.
>
>The
sions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Subject: Re: [otrs] Removing default text from Emails
Date: Mon, 23 May 2005 15:58:10 +0200
Hi Richard!
On Mo, Mai 23, 2005 at 10:05:57 +, Richard Hamson wrote:
>I am currently setting up a list of em
Hi,
I am currently setting up a list of email templates to be used when replying
to customers etc. Unfortunately I cant seem to get rid of the default text
-
"Dear [Customer Name
Thank you for your request.
[Customer name] [Email Address] wrote:
Copy of email"
I have searched for where t
Ok - cheers for that Duarte.
You are correct in what you say - I had these doubts myself.
Regards
Richard
From: [EMAIL PROTECTED]
Reply-To: "User questions and discussions about OTRS."
To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Deleting data from OTRS
Date: Thu, 19 May 2
Hi,
I was wondering what the best way to delete data i.e. users and mail queues
from OTRS is?
Obviously there is no function within the interface to do it so is it done
exclusiviely from the backend? If so are there any issues to bear in mind
so that I dont end up with corrupt data?
Any guida
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