Re: [otrs] LDAP connection issue!

2008-04-10 Thread Snehal Desai
No, it did not work. Thanks though. - Original Message From: Gonzalo Servat [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Tuesday, April 8, 2008 3:53:15 PM Subject: Re: [otrs] LDAP connection issue! On Tue, Apr 8, 2008 at 4:32 PM, Snehal Desai

Re: [otrs] LDAP connection issue!

2008-04-10 Thread Snehal Desai
Subject: RE: [otrs] LDAP connection issue! Hi Snehal Desai can you please give us a little bit more informations about the things you try and the results. it is quite hard to give you some qualified advice if yor answer is simple no, it did not work... Do you tried the tipps I gave you on april

Re: [otrs] LDAP connection issue!

2008-04-09 Thread Snehal Desai
No, it did not work. Thanks though. - Original Message From: Gonzalo Servat [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Tuesday, April 8, 2008 3:53:15 PM Subject: Re: [otrs] LDAP connection issue! On Tue, Apr 8, 2008 at 4:32 PM, Snehal Desai

Re: [otrs] LDAP connection issue!

2008-04-08 Thread Snehal Desai
All seem to connect. - Original Message From: Klaus Bruno [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Monday, April 7, 2008 12:36:01 AM Subject: RE: [otrs] LDAP connection issue! Hello Snehal Desai Bad hostname sounds like your system ist

[otrs] LDAP connection issue!

2008-04-03 Thread Snehal Desai
Hello, I have already looked through the forum and have tried everything, but still can't connect. I have exhausted all other opportunities as well like google. I already posted before but go no replies! Any ideas what I'm doing wrong? Software error:Can't connect to x.blank.com:

[otrs] Installing/Upgrading OTRS

2008-04-02 Thread Snehal Desai
Hello, Everytime a new version of OTRS comes out, I have to completely uninstall the previous version meaning the database, cron, apache, perl. Is there anyway to upgrade w/the win32 installer w/out having to remove it completely. I was just wondering if there was a upgrade feature that I'm

[otrs] Re: MYSQL ? and issues

2008-03-31 Thread Snehal Desai
Hello, I am trying to extract data from mysql database using mysql tools. I am a newbie(new college-grad), so I can't seem to find the data in the inventory(config item) that I have loaded. I have tried a sql dump, but the .sql file is not readable. Do you know under what schema/table this is

[otrs] MYSQL ? and issues

2008-03-31 Thread Snehal Desai
Hello, I am trying to extract data from mysql database using mysql tools. I am a newbie(new college-grad), so I can't seem to find the data in the inventory(config item) that I have loaded. I have tried a sql dump, but the .sql file is not readable. Do you know under what schema/table this is

[otrs] Export/Import Issues

2008-03-31 Thread Snehal Desai
Hello, I can't seem to export my inventory data. This is just some sample data I put in since we are in the testing phase. I'm using the Import/Export Package but it give me the following error. Error: Error occurred. Export impossible!

[otrs] Need Help!! Installing Issues!

2008-03-20 Thread Snehal Desai
Hello OTRS, I am trying to install the new version of OTRS::ITSM, but it keeps giving me a frame-work error? I am running the latest version of OTRS 2.2.4. I was trying to install 1.0.5 the stable version. THE ERROR: Error: Sorry, can't install package, because package is not for your

Re: [otrs] Need Help!! Installing Issues!

2008-03-20 Thread Snehal Desai
I still don't understand what you mean? What version do I need to run ITSM version 1.1Beta? Is it just plain 2.2? and not 2.2.4? Thanks. - Original Message From: Shawn Beasley [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, March 20,

Re: [otrs] LDAP Integration: Customer Issue Please Help!!

2008-03-20 Thread Snehal Desai
Hello Shawn, I ran the script and everything was OK. What should I try next? Thanks. - Original Message From: Shawn Beasley [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, March 20, 2008 9:05:30 AM Subject: Re: [otrs] LDAP Integration:

[otrs] LDAP Integration: Customer Issue Please Help!!

2008-03-18 Thread Snehal Desai
Hello Help! I'm trying to authenticate our customers to LDAP, but its not working. Everything has been installed properly. We keep getting the following error: Can't connect to (our_hostname): IO::Socket::INET: connect: Unknown error at E:/OTRS/otrs//Kernel/System/CustomerAuth/LDAP.pm line