After a LOT more investigation, it turns out that this stems from some
data errors in the MySQL database. After removing those six records,
all of the error messages disappeared.
Steve
Steve Hill wrote:
I have asked before, but have not received any responses, so I will try
again.
I have
I have asked before, but have not received any responses, so I will try
again.
I have a OTRS-supplied cron job that runs at 45 minutes after every even
hour, and in the SystemLog, I get sit iterations of (for example):
Wed Jul 12 00:45:02 2006 error OTRS-PendingJobs-10 Need StateID or
Steve Hill wrote:
From within the otrs account (in shell,) I am running the
PendingJobs.pl script, and when I look at the System Log, I see (in red,
nice touch, that!):
Fri Jun 16 18:45:04 2006 error OTRS-PendingJobs-10 Need
StateID or State!
Additionally, I notice that it
From within the otrs account (in shell,) I am running the
PendingJobs.pl script, and when I look at the System Log, I see (in red,
nice touch, that!):
Fri Jun 16 18:45:04 2006 error OTRS-PendingJobs-10 Need StateID or
State!
Additionaly, from within the root shell, I get an email at ab
I know that I broke something, but I now have two identical Config.pm
files, one at /etc/otrs/Kernel and the other one at $HOME/Kernel. I
think that I had one as a link to the other, but I can't find why I did
that, nor which way the link pointed.
ls of /etc/otrs/Kernel reveals
total 45
drwxr
I know that I broke something, but I now have two identical Config.pm
files, one at /etc/otrs/Kernel and the other one at $HOME/Kernel. I
think that I had one as a link to the other, but I can't find why I did
that, nor which way the link pointed.
ls of /etc/otrs/Kernel reveals
total 45
drwxr
I have found that if I select Today within Calendar, it repaints the
screen with the most recently shown screen, rather than a day display.
This may be a "thinko", since "Today" means (to me) "show me the
calendar for today (only)". I went into 3-month mode and moved ahead a
month, then selec
Nils Breunese (Lemonbit Internet) wrote:
My guess is that you didn't install all the required modules. Check the
docs for a complete listing of Perl modules. Run
/opt/otrs/bin/otrs.checkModules to check if all required modules are on
your system. On my CentOS install I have the perl-XML-Parser
Nils Breunese (Lemonbit Internet) wrote:
In the create ticket screen at the bottom there is a time units
section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your environment. In my company
we use it for minutes spent.
I have discovered a small gotcha. W
When I click on the SysConfig link on the admin menu, I get:
Software error:
Can't locate object method "new" via package "XML::Parser::Lite" at
../..//Kernel/System/XML.pm line 781.
Anyone care to hazard a guess how to fix this??
Steve
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OTRS m
Alan McKeown wrote:
Hi Steve,
Thanks for the response. I have gone the sql route for a fix.
I was actually logging in as administrator.
Thanks for the update. It felt good to actually be able to answer a
question!
Steve
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Alan McKeown wrote:
I need some help please. Somehow when I have logged into OTRS (via html
front end) I have disabled the admin tag. I cannot now continue setting
up otrs. Is it possible that the administrator user can disable
administrative activities. Please help.
You don't say which user
We have our OTRS server on our internal LAN, which is behind a router
running NAT. The actual mail server is outside the LAN, and we POP and
SMTP mail from there. The actual FQDN is company.com, and the OTRS
server is called chuckles, but the DNS is NOT exported beyond the router.
I have tri
Nils Breunese (Lemonbit Internet) wrote:
Alexander Scholler wrote:
You have to know to right place for your Config.pm that is in use.
I did the manual source-installation, created a user OTRS with
~=/opt/otrs, all OTRS-stuff is installed within the home directory, so
I use /opt/otrs/Kernel/Co
For reasons that I have not been able to resolve, I am getting an error
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Thu Apr 27 16:44:14 2006
Message: ???
Traceback (25138):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204
Module: /usr/share/otrs/bin/cgi-bin/index.pl (v
Alexander Scholler wrote:
Steve Hill schrieb:
I'm getting the following complaint in my OTRS log, "SMTP
authentication failed! Enable debug for more info!" but I haven't a
clue how to set debug!
You need to insert
$Self->{'Debug'} = 1;
in your ~/Kernel/Co
I'm getting the following complaint in my OTRS log, "SMTP authentication
failed! Enable debug for more info!" but I haven't a clue how to set debug!
Thanks,
Steve
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Archive: http://lists.otrs.org
I'm running the debianized 2.0.4 version of OTRS. When I try to
install, I click on the package manager link and get the following error
messages:
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Fri Apr 14 17:54:05 2006
Message: ???
Traceback (4361):
Module: Kernel::System::Web::InterfaceA
I'm beating my head bloody, trying to upgrade from one version of
Debian'ified otrs to another. First of all, one was set to load the
otrs at /opt/otrs, and the 2.0.4 version is set to load at /usr/share/otrs.
It also appears the Config.pm file has changed. There have been added
quotes to th
Koning, Rene wrote:
I've installed OTRS local on my pc and on a server (Windows 2003
server). How can I connect to the MYSQL database on the server with
MySqlmanager? Connecting to the locally MySQL database (on the pc) is no
problem, but I cann't connect to the server...
This sounds like ho
Alexander Scholler wrote:
What I am trying to do, is to install and test the shared calendar
package. I am assuming that it is contained within the OTRS files,
since I can't find where to download it.
You can download the packages via the Admin-pages, but only if you have
no proxy or it does
Steve Hill wrote:
When I click on the Package Manager link, I receive the following error
message:
What I am trying to do, is to install and test the shared calendar
package. I am assuming that it is contained within the OTRS files,
since I can't find where to download it.
Has anyon
I am running debian 2.6.11-x1, Apache/1.3.33, mysql Ver 8.40 Distrib
4.0.24 and OTRS v2.0.3. I am a member of the admin group.
When I click on the Package Manager link, I receive the following error
message:
Error: ???
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.
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