[otrs] seaching for tickets

Hello, I have in a queue 189 tickets with the same subject and when I'm searching for them, I can find only 80 (OTRS 1.0 RC3) or 120 (OTRS 0.5 BETA8). How can I find all tickets? Greetings Thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] password problem

Martin Edenhofer wrote: Hi Thomas, On Mon, Nov 11, 2002 at 10:45:45AM +0100, Thomas Schuettler wrote: I have a problem with the passwords. Sometimes the passwords of all users change automatically. I don't know why. When we request for a new password, all work fine, but after some da

[otrs] password problem

Hello I have a problem with the passwords. Sometimes the passwords of all users change automatically. I don't know why. When we request for a new password, all work fine, but after some days we can't log in! Do you know something about this problem?? greetings thomas

Re: [otrs] Search for closed tickets

Martin Edenhofer wrote: Hi Thomas, On Tue, Nov 05, 2002 at 01:30:04PM +0100, Thomas Schuettler wrote: is there a possibility to search for (un)successfully closed tickets in different queues? Not yet. If you need this, add an feature request to bugs.otrs.org. :-) done Can I delete

[otrs] Search for closed tickets

Hello, is there a possibility to search for (un)successfully closed tickets in different queues? Can I delete all tickets in a queue? Are there stats of the time (work) units? When I invalit a queue with open tickets, the tickets are shown in the overview of all open tickets. Why? greetings

Re: [otrs] Attachments

Thomas Schuettler wrote: Martin Edenhofer wrote: Hi Thomas, On Fri, Oct 18, 2002 at 05:46:49PM +0200, Thomas Schuettler wrote: Yes, in the demo-system I can see and open the attachments. In my system the Cc.: and Attachement: are not shown. One more question. Did you use $OTRS_HOME

Re: [otrs] Attachments

Martin Edenhofer wrote: Hi Thomas, On Fri, Oct 18, 2002 at 05:46:49PM +0200, Thomas Schuettler wrote: Yes, in the demo-system I can see and open the attachments. In my system the Cc.: and Attachement: are not shown. One more question. Did you use $OTRS_HOME/SetPermissions.sh? I'm

Re: [otrs] Attachments

Martin Edenhofer wrote: Hi Thomas, On Fri, Oct 18, 2002 at 04:12:16PM +0200, Thomas Schuettler wrote: I have not these links when I zoom the ticket?? I can only see the mail-bode but no links to any files. I am using otrs-0.5-BETA7 and exim on debian-system. With mails without attachment I

Re: [otrs] Attachments

Norbert Munkel wrote: Hi, Thomas Schuettler schrieb: Hello, I have a problem with attachments. How I can see them. There should be a couple of links to the attachments (Ticket view) file-0 contains the Mail-Body file-1 - file-n should contain the other attachments. cu, Norbert

[otrs] Attachments

Hello, I have a problem with attachments. How I can see them. Thanks thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] old tickets

Stefan Wintermeyer wrote: > On Wed, Oct 16, Thomas Schuettler wrote: > >>How can I see old tickets? > > > You have to search them by some pattern. There is no "old ticket" queue. > > take care > Stefan Wintermeyer > Thanks I

[otrs] old tickets

Hello! How can I see old tickets? I'm testin otrs 0.5 Beta 7 Thanks thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs