[otrs] Show last article in Queue view

any clues, except that the question is asked serveral times... for example: http://lists.otrs.org/pipermail/otrs/2007-February/017778.html Anybody any suggestions? Kind regards, Thomas Wouters ___ OTRS mailing list: otrs - Webpage: http

[otrs] ignoring email messages

::Run] Set param 'X-OTRS-Ignore' to 'yes' (Message-ID: [EMAIL PROTECTED]) Jan 9 02:06:02 SIJN-Q02 OTRS-PM3-1[7949]: [Notice][Kernel::System::PostMaster::Run] Ignored Email (From: Thomas Wouters [EMAIL PROTECTED], Message-ID: [EMAIL PROTECTED]) because the X-OTRS-Ignore is set (X-OTRS-Ignore: yes

Re: [otrs] Reopening tickets

The only way i could reopen an ticket was forwarding the message to my self and putting the status on open but there should be a beter way? right? Thomas Jason Loven wrote: What’s the best method for reopening a ticket? I don’t want notifications sent anywhere I just want the ticket set

Re: [otrs] bug in 2.0.4 ?

nope your right! i have the same thing ;-) just sumitted a bug: http://bugs.otrs.org/show_bug.cgi?id=1086 Good luck Evgeniy schreef: Hello all, otrs 2.0.4 When I open phone or email ticket, I can set priority of it and next state of ticket. But if I wrote part

Re: [otrs] Changing Ticket# to something else on the Subject line?

you should add the $Self-{'Ticket::Hook'} = 'Ticket#'; line (with a replaced Ticket# in the Kerel/Config/Config.pm file! this over writes the default values. Thomas Torgeir Vidnes wrote: This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm Find this line:

Re: [otrs] windows install behind a router

So, your say: i have installed it on a windows machien den you do not know how a webserver works? and then you ask us how YOUR router works? it is just http what is port 80 like /etc/services says http80/tcp www www-http# WorldWideWeb HTTP http80/udp

Re: [otrs] Moving database from one server to another

mm, good question. i just change de otrs users password (so no otrs processes could connect) made a dump of the otrs database inproted it on to an other server. changed the mysql settings(username/password/hostname of the sql database) and everything dit work again... only thing i can

Re: [otrs] New changes to open

So true, a real good user manual would be pritty usefull... You could ofcourse start it your self ;-) For my company i made some presentations and documentation that i could submit for the manual. Is there a way to make a 'wiki like' 'open use' documentation system? Thomas Wouters [EMAIL

Re: [otrs] receiving emails

the emails instead of the other acc.?? Thanks for any answer, ibrahim Wij SIJN er voor u! --- Thomas Wouters [EMAIL PROTECTED] SIJN Veerpoortstraat 28 6981 BN Doesburg Tel: 062-33 89 144 Fax: 084-22 02 007 www: www.sijn.nl ___ OTRS mailing list: otrs

[otrs] search function

Hi, i am looking for a way to see all tickets where the 'status' has changed over the last (7) day's. Is there a way to do it with the current search functionality? Thomas Wouters (a happy otrs user ;-) ___ OTRS mailing list: otrs - Webpage: http