Object".
Could someone please help me?
Regards,
Boris
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if ($UID) {
# check if uid existsis in db
my $Insert = 1;
$CommonObject{DBObject}->Prepare(
SQL => "SELECT $UidDB FROM $DBTable WHERE $UidDB = '"
. $CommonObject{DBObject}->Quote($UID) . "'"
there is no nytive Perl driver for MSSQL, as far as i know that ist the
problem.
Use MySQL:-)
2012/4/27 Wouter Mignon
> Hi all,
>
> ** **
>
> We’re getting really bad performance running OTRS 3.0.11 on a Windows
> 2008R2 machine with MSSQL 2008R2. The database cluster we’re running on is
>
Hi Liste,
unser Helpdesk wurde angehalten bei allen Tickst die über das
Kundenfrontend erstellt werden den Tickettyp auf Incident zu setzen.
Kann ich das irgendwo einstellen dass der Tickettyp automatisch auf
Incident gesetzt wird?
Bei Mails gehts ja soweit ich weiss, aber eine Einstellung fürs
W
Hi,
i've found a nice GUI on Weekend
www.webmin.com
You can manage the v-hosts via Webinterface.
Maybe it helps:-)
2012/4/23 Carlos Gomes - STI Unesp Franca
> Well fellas, iv found a huge mistake i didnt payed attention before, while
> installing otrs via debian packages, it automatically add
). Of course no
ticket in the system with this number.
System Log has no info on the above action. OTRS ver.2.3.3.
Is there any additional info I should provide?
Boris
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Hi,
According to the OTRS doc
(http://doc.otrs.org/2.2/en/html/x846.html#adminarea-customer-user-groups), you
have to manually assign customers to a group (and therefor to a queue), or use
the CustomerAlwaysGroup option to assign every new customer to a single group.
My problem is that I have
Hi,
I'm new to OTRS and I'm trying to configure it. I only have 1 customer
company with it's own queue right now and I want to do this:
-For average customer, only view his/her tickets
-For two or three super customers (admins in the customer's company), be
able to see all tickets of the compa
mail sending system is working fine.
Any idea?
B.
-
Hi,
This is configured on a per-agent basis through Preferences panel of
each agent. You will find Move/ Change state ... notifications Yes/No
drop down menus.
Best regards,
Laurent
Le jeudi 02 août 2007 à 16:50 +0200,
Hi,
I'm new to OTRS, but I managed to configure most of the options i
needed, except this one : If a client opens a new ticket, I want that
OTRS send a mail to the admins of the concerned queue. Is it possible
and how do I configure it?
thx
B.
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im and I are running OTRS on windows
platforms.
With best regards
Boris B.
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Support oder Con
STOPPP
--
Boris Fernandez
Namebay SAM
http://www.namebay.com
[EMAIL PROTECTED]
Fax:+377.97.97.21.13
-- otrs-request wrote --
Send otrs mailing list submissions to
[EMAIL PROTECTED]
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http
ed to be piped into Postmaster.pl.
In OTRS AdminArea->queue&responses->queue
add the relevant queues.
In AdminArea->system->E-mail addressesadd the relevant e-mail addresses
and assing the relevant queues you created before.
This should work. - let me know if it will ;-)
from RDBMS and remove the owner of that DB
if you had one made during installation.
3. remove the $OTRS_HOME directory.
4. remove the user and group that was created for otrs.
5. remove anything otrs- mail related from your MTA
That shoud do it. (I think)
regards,
Boris Ratner.
specifically for
you can use the $Env{"Images"} syntax.
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Boris Ratner
Verzonden: woensdag 18 augustus 2004 9:01
Aan: User questions and discussions about OTRS.
Onderwerp: Re: [otrs] adding logo
Delshawn Colcloughly wro
otrs/var/httpd/htdocs/images/Standard/ directory.
Use in the DTL.
regard
Boris Ratner.
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Support
gt;{EncodeObject}->Decode(
Text => $Self->{Email}->as_string(),
From => $Self->GetCharset()
);
}
Tell me what you think.
Kind Regards,
Boris Ratner.
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My comments might be boring - you might want to skip to the "Why does it
work" part.
Robert Kehl wrote:
On Thursday, June 10, 2004 4:43 AM
Boris Ratner <[EMAIL PROTECTED]> wrote:
The problem was occuring when i tried to send 'iso-8859-8' encoded
mail to otrs 1.2.3 *w
chters.
I've verified that browser encoding is UTF-8 and used unicode terminal
to view the content of article_plain to
double check that .
Thanks for your help.
Boris Ratner.
The above is one of the jobs OTRS performs - no need to invent the wheel
twice. Better we search the error and cor
till need to figure out what to do with multipart mail (html) and
encoded message body.
Boris.
Alessandro Ranellucci wrote:
On 5-06-2004 at 10:24, Robert Kehl wrote:
>What is your Perl version? If you own perl 5.8.0 at least, you should
>be able to convert from any to utf-8. It is not possib
th locale encoding in the system.
3. perl already thinks in unicode why should we use that?
Anyone did something like this? Ideas are more then welcome.
Thanks for your help.
Kind Regards,
Boris Ratner.
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TO article_plain (article_id, body,
create_time, create_by, change_time, change_by)
in this case a new ticket is created BUT the only attachemnt i can see
is the subject of the attached .eml file.
POSSIBLE SOLUTION
Now i'm working on a script to be run before ../bin/Postmaster.pl that
donation to the OTRS project. How can
we do that ?
Best regards
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97 97 21 13
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To
ot;X-OTRS-Queue: mailerdaemon"
It look like these email do not go in the mailerdeamon queue but still in
the TO queue.
Where is the mistake ?
By the way Martin about the /// we replace it by \\\ and it shown
"d\administration" ;o)
Best regards
--
Boris Fernandez
SAM NAMEBAY
htt
e: mailerdaemon"
It look like these email do not go in the mailerdeamon queue but still in
the TO queue.
Where is the mistake ?
By the way Martin about the /// we replace it by \\\ and it shown
"d\administration" ;o)
Best regards
--
Boris Fernandez
SAM NAMEBAY
http://www.name
to answer to it. Of course they can assign the
ticket to themself but in them we trust ;o)
By the way how can i make a followup to the Archive ?
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97 97 21 13
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st resolve it by encoding differently...
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97 97 21 13
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matter
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97 97 21 13
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ticket are not displayed in
the queue (and personnal queue)
The result of this problem is that in the queueview i see All tickets =
6...but i can list them...
i will be so pleased if anyone may help me in this issue.
Best regards
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97
ticket are not displayed in
the queue (and personnal queue)
The result of this problem is that in the queueview i see All tickets =
6...but i can list them...
i will be so pleased if anyone may help me in this issue.
Best regards
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97
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