Re: [otrs] Address Book Search not working

: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece� I also found out that we cannot log into the customer side of OTRS. Looks like an issue with LDAP, but I can’t figure out what. Thanks, Gary On 1/20/10 4:37 PM, "Nils Leideck - ITSM" wrote: Hi, On 20.01.2

[otrs] Address Book Search not working

We recently upgraded our mail server to Exchange 2007. Since making this change the Address Book search feature in OTRS does not work. If you enter an name and click search it dos not return any results. Anyone have this issue before? Thanks, Gary Disclaimer: The information supplied in

[otrs] Escalation

or assistance on this one Many thanks Gary Kilmister, Data Centre Manager, IFL Email: g...@internetf.co.uk T: +44 (0)161 275 1100 D: +44 (0)161 275 1107 F: +44 (0)161 209 8427 www.internetf.co.uk ~~ Business Class Data Centres ~~ IFL is a trading name of Internet

[otrs] OTRS system - call escalation

Gary Kilmister, Data Centre Manager, IFL Email: g...@internetf.co.uk T: +44 (0)161 275 1100 D: +44 (0)161 275 1107 F: +44 (0)161 209 8427 www.internetf.co.uk ~~ Business Class Data Centres ~~ IFL is a trading name of Internet Facilitators Limited. Registered office: Reynolds

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] Help upgrade 2.0 to 2.2.6 errors

seems ok and updates to database went in without faults. Any thoughts on what these might be? Thanks Again Gary Nils Breunese (Lemonbit) wrote: Gary Smith wrote: #cat $OTRS_HOME/scripts/DBUpdate-to-2.2.mysql.sql | mysql -p -f -u otrs otrs #cat $OTRS_HOME/scripts/DBUpdate-to-2.1

Re: [otrs] Help upgrade 2.0 to 2.2.6 errors

it again produces the following errors. Are these normal for a Upgrade script to be ran more than once? It looks like it to me. Can anyone tell me what the error signifies? Is it a premissions related error, or database? Thanks Gary bash-3.00$ cat /opt/otrs/scripts/DBUpdate-to-2.2

[otrs] Help upgrade 2.0 to 2.2.6 errors

EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>), giving this error message and the time and date of the error. -- Gary Smith - <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] SessionID is invalid!!!

I just installed OTRS 2.2.5 by the book and have been trying to log in for the first time. I am getting the SessionID is invalid!!! error I have run the script that deletes all the sessions, cleared the browser cache and cookies to no avail. Any suggestions? Thanks, Gary

[otrs] Re: otrs Digest, Vol 54, Issue 42

Hi Michael, > Could this be better done with some advanced ACL's and groupings in OTRS? > ie. > one admin (you) to group agents, customers, etc into specific groups so no > one > group can see another with permission. That sounds as if it's some way there... I can't really comment as I am complet

Re: [otrs] OTRS support for virtual sites

the machine, when in fact they share the same binaries/libraries. But this seems messy, and doen't really fix the problem properly as future upgrades/patches would require maintenance of all the symbolic links for each virtual site. Gary _

[otrs] OTRS support for virtual sites

vise if this is possible? I have trawled the documentation, web, mailing lists etc. and have not found an answer, let alone any config to achieve it. Thanks in advance, Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists

[otrs] Outgoing image attachment

ue ] or alike. Is their an area on command line or OTRS admin that will allow me to do this for all outgoing replies, auto or manual? Thanks -- Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/ot

[otrs] Live chat on OTRS

the sessions into otrs to create a log. I would use it and dump MSN to keep all tickets in 1 place. Thanks Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org

[otrs] Installation on Windows when Apache is already installed

f without going through the native installers for the various products. Thanks, Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] Report generation based on client name

Hi,   Am new to OTRS, which we are currently evaluating for use as our ticketing system. Is there a means of generating a report based on a customerID? I tried to find it in the admin doc. but was unable to:-(   Thanks,   Gary ___ OTRS mailing list

RE: [otrs] LDAP Integration Problem

n Problem -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Gary, > I could do with some help on this also ... I have authentication for > CUSTOMERS working against active directory, but not so that it > automatically creates an entry in the local MYSQL database (which is > needed!

RE: [otrs] LDAP Integration Problem

I could do with some help on this also ... I have authentication for CUSTOMERS working against active directory, but not so that it automatically creates an entry in the local MYSQL database (which is needed!) I REALLY don't want to have to manually import about 2000 users into the database, that

RE: [otrs] LDAP & Active Directory

h this for work tomorrow if anyone is kind enough to help - or even when you get back into the office Falko .. Thanks Gary From: [EMAIL PROTECTED] on behalf of [EMAIL PROTECTED] Sent: Mon 29/05/2006 08:15 To: User questions and discussions about OTRS.org Subje

RE: [otrs] LDAP & Active Directory

nd they have been saved, but they DON'T appear in = the =3D config.pm file. Does anyone know in which file they reside??? =3D20 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of = =3D [EMAIL PROTECTED] Sent: 25 May 2006 09:44 To: User questions and

RE: RE: [otrs] LDAP & Active Directory

which file they reside??? =20 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of = [EMAIL PROTECTED] Sent: 25 May 2006 09:44 To: User questions and discussions about OTRS.org Subject: AW: [otrs] LDAP & Active Directory Hi Gary, Do you need excessiv

RE: [otrs] LDAP & Active Directory

hey DON'T appear in the config.pm file. Does anyone know in which file they reside??? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 25 May 2006 09:44 To: User questions and discussions about OTRS.org Subject: AW: [ot

[otrs] LDAP & Active Directory

s so can anyone help me out at all as I am pulling my hair out right now!!! Any help at all would be greatly appreciated Gary ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis

[otrs] Display freetext fields in a search....

reports need to be generated to prove the usefulness of OTRS - which I truly believe is one of the best ticket systems I have worked with. Thanks for any help you can give me…. Gary Davis GM SDC / PSIC Lab Manager ___ OTRS mailing list: otrs - Webpage

[otrs] FreeText fields

freetext fields and now can't report on any of these values. Thanks in advance…. Gary Davis GM SDC / PSIC Lab Manager ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

RE: [otrs] Split??

yep... that is the way we use it... then link the two so there is a record of who did what   gd From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]Sent: Monday, March 13, 2006 8:21 AMTo: otrs@otrs.orgSubject: AW: [otrs] Split?? Thanks Gary,   this

RE: [otrs] Split??

If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build.  We have dba's that do the database builds and sys admins that would handle the software install     Gary Davis GM SDC / PSIC Lab Ma

RE: [otrs] Stats for otrs 2.0.4

Please do.. there appears to be a lot of people trying to find out how to develop different stats for different functions.   Gary Davis SDC/PSIC Lab Manager From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul RheinSent: Wednesday, February 22, 2006 6:02 AMTo: otrs

RE: [otrs] Locked Tickets

this backwards?   Lee Connell Network Engineer   15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Davis, Gary HSent: Wednesday, February 08, 2006 3:28 PMTo: User questions and discussions about OTRS.orgSubject: RE: [otrs] L

RE: [otrs] Locked Tickets

we use the raw queue as a holding place for all request until they can be assigned to a tech for resolution.  When it is assigned and they start work on it.. they lock it to show it is being worked on.  We have over 30 tech's working the queues - so it helps the flow.   gd From: [EMAIL PRO

[otrs] Ammended - Search Options...?

Title: Ammended - Search Options...? Forgot to mention that the free fields show up on the utility screen as a pull down - but I am looking for a report with all of them (say for the month). Thanks Gary Davis __ From:   Davis, Gary H  Sent

[otrs] Search Options...?

h from the utilities screen - they don't show up.   I get ticket number, date, time, comments, agent, …… customer email, that kind of info - but not the free field text fields. Thanks Gary Davis PSIC Lab Manager ___ OTRS mailing list: otrs

[otrs] Calculating avg. ticket open time by queue

uot; queue. Any help would be appreciated…. Thanks Gary Davis PSIC Lab Manger ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder

[otrs] DB Question....2.0.3

has anyone "migrated" a 1.2.3 mysql database into a new install of OTRS 2.0.3?  We have done a new install on a different server of the base OTRS system and would like to copy - migrate our existing 1.2.3 data into the new install. Thanks Gary Davis

RE: [otrs] [Need Help] Customize Ticket

Were is the README.dtl file? I noticed that all reference to dtl has been removed from the admin guide. Gary Davis GM PSIC Lab Manager -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent GALAIS Sent: Monday, October 17, 2005 12:54 PM To: User

[otrs] Checking emails every 10 mins

Title: Message Hi,       I would like to ask if any person has implemented in their OTRS system to download emails in every 10 minutes. I read the documentation but I am not able to implement it into my OTRS installlation successfully.       Please advise. Thanks.   Regards,   Gary

[otrs] steps in making the cron job for downloading the emails every 10 minutes

Title: Message Hi,       I am trying to create cron job in order to download emails every 10 minutes.     I tried using the documentation but I failed to do so. If possible, can I have a step by step guide in activating the cron job ?   Regards,   Gary

[otrs] Downloading of email

Title: Message Hi,       After using the OTRS system to download the emails, the emails are still in the mailbox. Where can I configure in order to allow the emails to be downloaded into the OTRS system and not leaving any emails in the mailbox ?   Regards,   Gary

[otrs] Integrating of other HTML pages into the OTRS helpdesk system

Title: Message Hi,       Where and how do I integrate other HTML pages into the current OTRS helpdesk system.       I am using OTRS version 1.1.2 on Linux redhat version 7.3.   Regards,   Gary

[otrs] Changing of Header

Title: Message Hi,   Where do I change the header of every HTML page of the OTRS system ?   Regards,   Gary

[otrs] Change the login HTML pages

Title: Message Hi,       How do I change the HTML login pages for the customer login page and the admin login page ? Where do I change them ?   Regards,   Gary

[otrs] Configurations to receive email at helpdesk from Customers

Title: Message Hi,   I am using OTRS on Red Hat Linux version 7.3. I would like to find out what are the configurations needed at the OTRS system to download all emails from the POP account given to the helpdesk system.   Please advise. Thanks.   Regards,   Gary