I figured it out. I needed to add:
# Frontend::WebPath
# (URL base path of icons, CSS and Java Script.)
$Self->{'Frontend::WebPath'} = '/otrsnew-web/';
in Config.pm
-sharif
On Tue, Mar 23, 2010 at 2:52 PM, sharif islam wrote:
> Hi,
> I am testing a
Hi,
I am testing a newer version of OTRS in the same machine that has the
current installation. Hence I created otrsnew.conf in httpd conf which
has:
ScriptAlias /otrsnew/ "/otrsnew/bin/cgi-bin/"
Alias /otrsnew-web/ "/otrsnew/var/httpd/htdocs/"
However, when I go to /otrsnew/index.pl and login,
Hi,
I am trying to upgrade OTRS. I am running the new installation in the
same machine that I have the current installation which I am running
with mod_perl. So I disabled mod_perl for the new installation. I get
this error when I try to test it:
Bad address at /otrsnew/bin/cgi-bin/../../Kernel/S
On Thu, Jan 14, 2010 at 10:26 AM, Michiel Beijen
wrote:
> Hi Sharif,
>
> Unfortunately, if you use mod_perl, you are limited to running one
> OTRS instance per apache host. You can only have one module per apache
> instance, so it will cache your database settings, and use them for
> both OTRS ins
Hi,
I am in the process of upgrading OTRS from 2.1.3 to 2.4.5. I am also
upgrading the mysql from 4.1 to 5.0. I am at a loss why I can't point
to the new installation. T
The web and perl files are in machine1 (RHEL, apache) , 4.1 database
is in machine2 and 5.0 is in machine3. I created a new di
On Tue, Apr 1, 2008 at 8:51 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> sharif islam schrieb:
>
>
> > On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> >
> >> Hi,
> >> sharif islam schrieb:
> >>
> >
On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> Hi,
> sharif islam schrieb:
>
> > Hi All,
> > 2) owner/responsible: assigning owner and responsible sends two
> > notification. we have both turned on.
> >
> >
> The se
Hi All,
I am trying disable some auto-notification, not sure where to set it.
Also if this is possible for specific queues rather than system wide.
1) merge ticket: Currently merging tickets sends a note to the
customer. we would like to disable this
2) owner/responsible: assigning owner and res
On Thu, Mar 27, 2008 at 6:58 AM, Arnold Ligtvoet
<[EMAIL PROTECTED]> wrote:
>
> > -Original Message-
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
> Of
> > sharif islam
> > Is it possible to assign multiple email addresses to on
Is it possible to assign multiple email addresses to one queue?
--s
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Hi,
We are having some issues with the Responsible feature It seems that
if the agent even moves the ticket to another queue it marks him/her
as responsible. Is there a way around it? The issue is in this case,
the actual responsible agent is the owner, not the agent that moved
the ticket. So the '
Hi,
I want to modify the subject line in the automated and follow up
responses. I know when I reply, I can manually change it. But I was
wondering if this can be changed system wide.
Re: [Ticket#200710041201] Computer is broken
to
Re: Computer is broken
--sharif
__
I needed to change the customer_id from an existing user. This is what
I did: (2.0.1)
1) Create a new user
2) Disabled the old one
3) Transferred the existing ticket to the new id.
mysql> update ticket set customer_id='new_id' where customer_id='old_id';
4) Now the email address is still pointing t
Great, that worked! Thanks.
On 8/5/05, Christian Schoepplein <[EMAIL PROTECTED]> wrote:
> Hi Sharif,
>
> On Wed, Aug 03, 2005 at 04:36:53PM -0500, sharif islam wrote:
> >Can I change the setting so that my auto response to customer don't
> >snip the body of the
Can I change the setting so that my auto response to customer don't
snip the body of the ticket ? In other words I would like the entire
text of the ticket included in the automated response? I think my
current setting is snipping it.
Thanks.
___
OTRS ma
Check your mysql user settings. The user 'otrs' probably don't have
permission. check the db, and host table in mysql database.
On 7/26/05, Chaden Hite <[EMAIL PROTECTED]> wrote:
> I am getting the following error when I try to access OTRS
> I am using MySQL as the backend DB, SUSE 9.1 for the OS,
On 7/19/05, Hamish <[EMAIL PROTECTED]> wrote:
[]
> >
> I am looking to change the "empty answer" - this is created by a human
> clicking on Compose Answer(email) in their ticket view. It is NOT an
> automated response, it is more like a template which is applied to new mail
> sent manually thro
In the admin area under Queue & Responses, you can set custom Auto
Response for queues. Check AutoResponse<->Queue.
On 7/18/05, Hamish <[EMAIL PROTECTED]> wrote:
> Hello
> How can I change the contents of the default "empty answer" (available when
> zoomed in to a ticket, Compose Answer(email) *
(but does not auto-generate a ticket)?
>
> Basically, this question stems from a requirement to not require
> agents to necessarily be tied to their web browser in order to be
> notified of new tickets.
>
> Thanks in advance.
--
Sharif Islam
Research P
On 7/13/05, sharif islam <[EMAIL PROTECTED]> wrote:
> On 7/12/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> > you'll need to look at ticket_history. But search for all the rows that
> > havfe that same ticket_id.
> > After that, you just need to find the
On 7/12/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> you'll need to look at ticket_history. But search for all the rows that havfe
> that same ticket_id.
> After that, you just need to find the create action and the close... and do
> the math.
So here's my data. The ticket was created on 1
Which tables stores the ticket age? I am interesting in the closing
time and how long the ticket stayed in the queue. I tried
time_accountiung and ticket_history.
mysql> select * from time_accounting where ticket_id=197;
++---++---+-+---+
Hi,
I am trying to export the search results (from the agent area) to a
file. I need all of the information regarding a ticket that shows up
in the result. I tried few things so far.
1. SystemStatsGeneric.pm (Kernel/Module)
https://myotrshost/index.pl?Action=SystemStatsGeneric&CSV=1
This had a S
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