Leonardo Certuche wrote:
Hi again,
I have the following line successufully working on my OTRS BOX:
I too spent some time playing with a test case here.
*/5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl > /dev/null 2>&1
At first sight:
* I use 5, not 05
I do not thin
Hi again,
I have the following line successufully working on my OTRS BOX:
*/5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl > /dev/null 2>&1
At first sight:
- I use 5, not 05
- I first call the binary used to run the script (perl)
- I'm not using $HOME variable, it could be unset, ab
Leonardo Certuche wrote:
Hi Mauricio,
What user is the cronjob associated with? I once have that same issue
and moving the cronjobs to the root user solved it.
It seems /etc/cron.d/otrs is a link to /etc/otrs/cron, which is owned
by root:root.
As a test, I created a cronjob file called pi
Hi Mauricio,
What user is the cronjob associated with? I once have that same issue and
moving the cronjobs to the root user solved it.
The postmaster info is stored in the mail_account table of the database
About notifying customers on ticket creation, try
/otrs/index.pl?Action=AdminAutoResponse
First of all, /etc/cron.d/otrs does not seem to be working. My test was
to send an email to the account I setup otrs to retrieve email from. If
I run PostMasterMailbox.pl manually, it will retrieve the email. But it
is not being executed by cron. The only thing I did to the otrs cron
file was
