Il 05/05/2010 14.00, otrs-requ...@otrs.org ha scritto:
> Hi,
>
> Do you try otrs.checkModules in OTRS/bin directory to check if a module
> isn't installed ?
>
> Hope this help
>
Hi Guillame, yes, I did it, everything is OK, every needed module is
installed. And in fact I can successfull login
Hoegl
Subject: Re: [otrs] Customer creation account failure when using
multiplebackends
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset="iso-8859-1"
verify the LDAP module for PERL is installed and working.
Hi James,
Il 04/05/2010 0.04, otrs-requ...@otrs.org ha scritto:
> Message: 4
> Date: Mon, 3 May 2010 09:15:08 -0700
> From: James Hoegl
> Subject: Re: [otrs] Customer creation account failure when using
> multiplebackends
> To: "User questions and
verify the LDAP module for PERL is installed and working.
On Mon, May 3, 2010 at 8:48 AM, Daniele Gagliardi
wrote:
> Hi all,
> I've installed OTRS 2.4.7 on my Windows XP laptop.
> I've configured my OTRS installation to authenticate customers both on OTRS
> database and our internal company LDA
Hi all,
I've installed OTRS 2.4.7 on my Windows XP laptop.
I've configured my OTRS installation to authenticate customers both on OTRS
database and our internal company LDAP, setting configuration in
Kernel/Config/Defaults.pm following instruction on administration manual
(page 114 on pdf) and
h
Hello group;
I would like to know whether is it possible to create new customer on new
ticket arrival or not?
i.e. When new e-mail ticket arrieves, it checks for customer users, if
available it binds the ticket with the existing customer. BUT if not found,
it creates the customer user a
Hello;
I'm using OTRS 2.4.5.
I have not created any customer users yet as none of the customer is allowed
to login to the system, this is just to keep track of e-mail tickets
submitted by the customer and I already have thousand tickets from 80
customers.
Now, I want to use customer gro
