Le 2011-08-15 03:39, Matus UHLAR - fantomas a écrit :
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
Le 2011-08-11 04:11, Lars Jørgensen a écrit :
As far as I know, you don't need to close a merged ticket. The status
merged can be
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
Le 2011-08-11 04:11, Lars Jørgensen a écrit :
As far as I know, you don't need to close a merged ticket. The status
merged can be considered as this ticket is merged into another
, 2011 2:14 PM
To: otrs@otrs.org
Subject: Re: [otrs] Duplicates... link or merge?
Le 2011-08-11 04:11, Lars Jørgensen a écrit :
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
As far as I know, you don't need to close a merged ticket
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
As far as I know, you don't need to close a merged ticket. The status merged
can be considered as this ticket is merged into another ticket, and is now
closed. Merged tickets don't
Le 2011-08-11 04:11, Lars Jørgensen a écrit :
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
As far as I know, you don't need to close a merged ticket. The status merged can be considered as
this ticket is merged into another
Hi,
What is the recommended procedure in the case where two persons open a
ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
Thanks,
Ugo
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons open
a ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
I link them.
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons open
a ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other
would
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons
open
a ticket that describe exactly the same problem?
In 2.3, we used to use merge,
Le 2011-08-10 14:44, Roy Kaldung a écrit :
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons
open
a ticket that describe exactly the same
On 8/10/11 8:48 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:44, Roy Kaldung a écrit :
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons
open
and discussions about OTRS.
Subject: Re: [otrs] Duplicates... link or merge?
On 8/10/11 8:48 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:44, Roy Kaldung a écrit :
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi
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