RE: [otrs] Email configuration questions

2005-08-23 Thread West, Bradley G.
Title: RE: [otrs] Email configuration questions I agree that it is entirely based on your needs. We have 4 different business units, each assigned an email address that dispatches to a specific queue where an approving authority is notified of queue objects awaiting their "app

Re: [otrs] Email configuration questions

2005-08-23 Thread James Marcinek
l Server'; > >> $Self->{'SendmailModule::AuthUser'} = 'NT User name (without >> domain)'; > >> $Self->{'SendmailModule::AuthPassword'} = 'NT User Password'; > >> > >> Samples of these configurations should b

Re: [otrs] Email configuration questions

2005-08-23 Thread Dehnert James Sr
amples of these configurations should be in the Kernel/Config/ Defaults.pm file for your reference. Also, check out the 1.3.2 documentation online as it provides decent instructions on getting cronjobs to work. Thanks, Brad -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECT

RE: [otrs] Email configuration questions

2005-08-23 Thread James Marcinek
urations should be in the Kernel/Config/Defaults.pm > file for your reference. Also, check out the 1.3.2 documentation online as > it provides decent instructions on getting cronjobs to work. > > Thanks, > > Brad > > > -Original Message- > From: [EMAIL PROTECTED] [mail

RE: [otrs] Email configuration questions

2005-08-23 Thread West, Bradley G.
Title: RE: [otrs] Email configuration questions James, We have an Exchange mail system also here. What you'll need to do is to ensure that you have POP3 setup on the Exchange side as an available protocol, some administrators disable this in favor of IMAP, HTTP, and/or RPC communica

[otrs] Email configuration questions

2005-08-22 Thread James Marcinek
Hello Everyone, I just started using OTRS and have configuration questions that I hope someone can answer for me. I have been reading through the manual but I'm not getting enough out of it to grab the concepts. I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This has been