Re: [otrs] FreeText ACLs

I see, I'm trying to change it trought javascript Thanks anyway 2011/10/4 Nils Leideck > Dear Wagner, > > ACLs can only be used to modify data availability and / or to hide ticket > and menu actions, but cannot hide free fields yet. > > On 03.10.2011, at 22:08, Wagner wrote: > > is there a way

Re: [otrs] FreeText ACLs

Dear Wagner, ACLs can only be used to modify data availability and / or to hide ticket and menu actions, but cannot hide free fields yet. On 03.10.2011, at 22:08, Wagner wrote: > is there a way to create a ACL that hides 2 freetexts from some users? -- Cheers, Nils http://webint.cryptonode.de

Re: [otrs] FreeText

Le 2011-08-10 14:50, Arnold Ligtvoet a écrit : Hi Ugo, I believe there is actually a bug in OTRS in the way it is treating obligatory free text fields. I demonstrated a system the other day where I set a new text field on EmailNew and made it a category 2. From what I've seen, here is what I t

Re: [otrs] FreeText

Hi Ugo, I believe there is actually a bug in OTRS in the way it is treating obligatory free text fields. I demonstrated a system the other day where I set a new text field on EmailNew and made it a category 2. When I enter the new ticket the free text field is there, but it allows me to leav

[otrs] FreeText

Hi, How is the "Required" enforced in FreeText fields? For example, in Ticket::Frontend::AgentTicketFreeText###TicketFreeTime, we can use 0, 1 or 2 for content of a key. If we choose 2 there for content of a key, what will force this field to be populated? Thanks, Ugo

Re: [otrs] Freetext field for ITSM's Service

niklas.johans...@knowit.se wrote : We are looking at possibilities to setup Services with OTRS and also associate one service with a fixed fee. This is a requirements from our customer and we need to find a way to do this. What I believe is the right way of doing it is to add a freetext field

[otrs] Freetext field for ITSM's Service

Hello, We are looking at possibilities to setup Services with OTRS and also associate one service with a fixed fee. This is a requirements from our customer and we need to find a way to do this. What I believe is the right way of doing it is to add a freetext field named something like "Fee" w

Re: [otrs] FreeText in CustomerTicketZoom

..@otrs.org <mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subje

Re: [otrs] FreeText in CustomerTicketZoom

oun...@otrs.org> [mailto:otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FreeText in Custom

Re: [otrs] FreeText in CustomerTicketZoom

; >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *jose francisco luis medina >> *Sent:* jueves, 14 de octubre de 2010 15:12 >> *To:* User questions and disc

Re: [otrs] FreeText in CustomerTicketZoom

*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *jose francisco luis medina *Sent:* jueves, 14 de octubre de 2010 15:12 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FreeText in CustomerTicketZoom I need to edit the FreeText in CustomerTicke

Re: [otrs] FreeText in CustomerTicketZoom

options for agents if you want using the apropiate propertie. Regards _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of jose francisco luis medina Sent: jueves, 14 de octubre de 2010 15:12 To: User questions and discussions about OTRS. Subject: Re: [otrs

Re: [otrs] FreeText in CustomerTicketZoom

I need to edit the FreeText in CustomerTicketZoom screen. that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change. PD: sorry for my english... 2010/10/14 Lukasz Hadyna > What sort

Re: [otrs] FreeText in CustomerTicketZoom

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded. On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina < luisjf1...@gmail.com> wrote: > I have OTRS 2.4.7 with Debian Lenny and m

[otrs] FreeText in CustomerTicketZoom

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of

[otrs] FreeText and Stats

Hi! We are planning to use OTRS to our ticketing and we have standard installation under testing. Is it possible to include freetext information from a ticket to a report in Stats? We´d like to include travel expences/time to a ticket and when you make a report from Stats, it would be very ni

[otrs] FreeText Fields Empty on Split

I am trying to figure out why the FreeText fields of a parent ticket aren't carried over to the child tickets when I split it. I've searched and searched, but I can't find a way to set this in SysConfig. According to the 2.3 and 2.4 release notes, this should just work. However, it is NOT workin

[otrs] FreeText fields in Search: How to do 'greater then' search?

Hi everyone, for supporting a software product I added a FreeText field storing the software version. I want to use this in search but I don't want to search for one specific version but for a range. So I need operators like <, >, <>, =. Example search parameters: Fulltext: ABC Version: >

Re: [otrs] freetext

Hi, > I want to add some technical information to a ticket that should only be > visible to agents and not to customers. [SNIP] > The problem is that the customer now also sees these fields, where I > cannot find a setting to turn these off? If I look in > Frontend::Customer::Ticket::ViewNew all

[otrs] freetext

Hi, I want to add some technical information to a ticket that should only be visible to agents and not to customers. Simplest way forward seems to use freetext, so I went to the admin section, Core::TicketFreeText and enabled freetext field 1 to 4. I then also enabled the free text field in Front

Re: [otrs] freetext-fields for queues?

Hi, This will be possible in next version of OTRS (2.3.x) Search "New Feature: Queue Preferences" in the OTRS dev mailing-list archive 2008/2/28, Kai Sommer <[EMAIL PROTECTED]>: > Dear OTRS users, > > in our OTRS we just do some "statistics" (open, new, pending, ecalating, > ... tickets) as a

[otrs] freetext-fields for queues?

Dear OTRS users, in our OTRS we just do some "statistics" (open, new, pending, ecalating, ... tickets) as a cron-job that sends an e-mail every night to configurated "supervisors". Now I wanna write that "supervisors" - which is a normal agent - for every queue into the database (to not use a

[otrs] Freetext fields and user input

Firstly thanks for an excellent product. The forums have helped solve many problems for me. Here is my problem: I am running otrs 2.2.3 on RHEL5, I have created a number of freekey and ticket fields which show up on the compose and zoom parts of the queue view. I can create the drop down lists t

[otrs] Freetext dropdown selection

Hi all, actually i customize the phonenew and customerticketnew page to permit a selection of some info's i put in freetext.. my situation is the following: field1 ---> value1 value2 value3 field2 --->value4 value5 value6 it's possi

[otrs] FreeText fields

Title: FreeText fields I have tried to find a way to display the freetext fields in the default search utilities for OTRS with no success.  Does anyone know how to generate a search that would include them?  Even if I have to use MYSQL commands.  We have identified sub queues based on the fre

Re: [otrs] Freetext as Free Text

On Thursday, July 22, 2004 2:26 PM Sven G Lilie <[EMAIL PROTECTED]> wrote: >> I want to be able to use two of the free text fields as real free >> text. I need to store there references to other ticket systems >> (Ticket IDs) >> >> How do I have to configure the config.pm to get a text Box and no

Re[2]: [otrs] Freetext as Free Text

gt;         Sven>         To:       "User questions and discussionsabout OTRS." <[EMAIL PROTECTED]> Sven>         cc:       (bcc: Sven G Lilie/swisscard) Sven>         Subject:       Re: [otrs] Freetext as Free Text Sven> Hello Sven, Sven>       Starting with v1.2.3 OT

Re: [otrs] Freetext as Free Text

tions and discussions about OTRS."                 To:        "User questions and discussions about OTRS." <[EMAIL PROTECTED]>         cc:        (bcc: Sven G Lilie/swisscard)         Subject:        Re: [otrs] Freetext as Free Text Hello Sven,       Starting with v1.2.3

Re: [otrs] Freetext as Free Text

Hello Sven, Starting with v1.2.3 OTRS implements Link option used in order to link tickets between them. hth Daniel Thursday, July 22, 2004, 3:26:18 PM, you wrote: Sven> Hi together, Sven> I want to be able to use two of thefree text fields as Sven> real free text. I nee

[otrs] Freetext as Free Text

Hi together, I want to be able to use two of the free text fields as real free text. I need to store there references to other ticket systems (Ticket IDs) How do I have to configure the config.pm to get a text Box and not a drop down Regards Sven___