Thanks for all the replies, guys.
Cheers,
R.
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Support or consulting for your OTRS system?
Lars Jørgensen wrote:
Somebody should tap the OTRS people on the shoulder and politely
request it be renamed to Automatic Agent. That way a lot more people
would immediately understand what it does.
I agree that GenericAgent is not a very intuitive name, but I'm not
sure if Automatic Agen
Den 15/07/2008 kl. 10.42 skrev Alistair McGlinchy:
I had a similar problem when testing non-functional requirements.
To get rid of them I just hacked the database with a judicious use
of "delete from ..." directly but I wonder if the OTRS gurus have a
better strategy.
Like Nils said, use
Robin Bowes wrote:
In the process of my testing, I've run into a stale MX record which
resulted in 800 new tickets created, from MAILER-DAEMON with subject
"Warning: could not send messaage.. etc. etc".
I want to select them all and close them all.
How can I do this?
You can use a Generi
Robin,
2008/7/15 Robin Bowes <[EMAIL PROTECTED]>:
> Hi,
>
> In the process of my testing, I've run into a stale MX record which
> resulted in 800 new tickets created, from MAILER-DAEMON with subject
> "Warning: could not send messaage.. etc. etc".
I had a similar problem when testing non-functi
Hi,
In the process of my testing, I've run into a stale MX record which
resulted in 800 new tickets created, from MAILER-DAEMON with subject
"Warning: could not send messaage.. etc. etc".
I want to select them all and close them all.
How can I do this?
From the queue view, I can only see 15
