icket
Frontend::Module###AgentTicketEmail
NavBar
Description: Create new ticket by sending email
Name: New ticket (send email)
Best
Charles
> From: "Robert Woodworth"
> Subject: Re: [otrs] New tickets -- only email or phone?
> To: "'User questions and discussions
boun...@otrs.org] *On Behalf Of
> *Gerald Young
> *Sent:* Friday, July 01, 2011 7:05 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] New tickets -- only email or phone?
>
> ** **
>
> :) I'm all about removing the choice myself. :) Using a pho
] On Behalf Of
Gerald Young
Sent: Friday, July 01, 2011 7:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New tickets -- only email or phone?
:) I'm all about removing the choice myself. :) Using a phone ticket should
be adequate for this purpose, don't you
:) I'm all about removing the choice myself. :) Using a phone ticket should
be adequate for this purpose, don't you think?
On Fri, Jul 1, 2011 at 9:31 AM, Charles wrote:
> Hello :-)
>
> Sometimes tickets are initiated by a personal visit to our offices or in a
> meeting. The TICKETS drop down l
Hello :-)
Sometimes tickets are initiated by a personal visit to our offices or in
a meeting. The TICKETS drop down list includes "New email ticket" and
New phone ticket". Can we extend the list?
Best
Charles
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