Roy Kaldung wrote:
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically.
Hi,
in the mails that I get from my OTRS (v 3.0.3) instance, there are no
X-OTRS headers. Do they have to be activated before they are added to
the mails? I could not find an appropriate setting in the admin panel
and no such instructions in the handbook.
Cheers
frank
Hi Frank,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
You can add X-OTRS- headers to incoming emails which you can use to
send a ticket to a specific queue or the like. This can be useful when
integrating with an application or a
Hi Mike,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
OK.
You can add X-OTRS- headers to incoming emails which you can use to
send a ticket to a specific queue or the like. This can be useful when
integrating with an
No human should be involved with OTRS's inbox.
On Mon, Jan 3, 2011 at 7:25 AM, Frank Thommen frank.thom...@gmx.net wrote:
Hi Mike,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
OK.
You can add X-OTRS- headers to
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically. I really prefer the second option :-)
Having a specific
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically. I really prefer
