On Friday, May 28, 2004 8:19 PM
Andrej Bazovkin <[EMAIL PROTECTED]> wrote:
>> Or it may be you're completely missing
>> a proper Customer::AuthModule setting in Config.pm. Re-read
>> Defaults.pm then.
>
> I found only this Customer::AuthModule option in Defaults.pm (other
> belong to LDAP, which is
Hello!
Robert Kehl wrote:
>You're missing this:
> $Self->{AgentCanBeCustomer} = 1;
No, this option is present in my Config.pm
>Or it may be you're completely missing
>a proper Customer::AuthModule setting in Config.pm. Re-read Defaults.pm then.
I found only this Customer::AuthModule option in
On Friday, May 28, 2004 11:08 AM
Andrej Bazovkin <[EMAIL PROTECTED]> wrote:
> When our agents try to login on customer login page with their own
> login/password the login fails (when trying to initiate password
> recovery "no such user" is reported). Did you create two separate
> accounts for each
Hello!
On Thu, 27 May 2004 08:35:36, Tyler Hepworth wrote:
>When I want to place a ticket from myself as the customer, I just
>create the ticket in phone view and put that is from myself (my email
>address). My email then receives notifications and everything else
>just as if I were a customer.
Andrej Bazovkin wrote:
> Hello!
>
> On Wednesday 26 May 2004 16:39, Teodor Georgiev wrote:
>
>> Login as agent and see on the "Phone View" (or whatever it is) menu.
>> By using it, your agent can generate tickets on customer's behalf as
>> he has received a call from them :)))
>
> The problem is
Hello!
On Wednesday 26 May 2004 16:39, Teodor Georgiev wrote:
> Login as agent and see on the "Phone View" (or whatever it is) menu.
> By using it, your agent can generate tickets on customer's behalf as he has
> received a call from them :)))
The problem is in that fact, that there are some age
