Hi Patrick,
On Wed, Jul 16, Patrick Zwahlen wrote:
> Do you understant where I would like to go ? Do you see this as easier than
> having TWO numering schemes ? Do you know someone who has nothing else to do
> than writing such a numering module ;-) ?
Maybe you haven't realized yet but we do offe
7;t support file
attachement (at the moment).
Thx again for your incredible support... BR, - Patrick -
> -Original Message-
> From: Patrick Zwahlen [mailto:[EMAIL PROTECTED]
> Sent: lundi, 14. juillet 2003 13:36
> To: '[EMAIL PROTECTED]'
> Subject: RE: [otrs]
> > I would first try to understand this [EMAIL PROTECTED] Siebel numbering
> logic. And
> > I would also prefer to turn this into a general
> improvement, instead
> > of a very specific feature... if possible !
>
> This would be possible and more appreciated by the community! :)
Right ! I ju
Hi Patrick,
On Mon, Jul 14, 2003 at 01:03:11PM +0200, Patrick Zwahlen wrote:
> > [...]
> > The way to get it working could be:
> >
> > If the sender of a new request is "Siebel" then the OTRS
> > parse the "Siebel-Ticket- Number" from the incoming email and
> > use this Ticket-Number also as OT
> I would say it's possible. But you need to "patch/work on"
> the OTRS-PostMaster code.
>
> The way to get it working could be:
>
> If the sender of a new request is "Siebel" then the OTRS
> parse the "Siebel-Ticket- Number" from the incoming email and
> use this Ticket-Number also as OTRS
>
Hi Patrick,
On Mon, Jul 14, 2003 at 12:17:54PM +0200, Patrick Zwahlen wrote:
> [...]
> When a customer opens a new Service Request, we get an e-mail saying 'New
> SR: 1-ABCDE'. 'ABCDE' can be any alphanumeric character. What I would like
> to accomplish is to have OTRS get this e-mail, and actuall
Hi OTRS Gurus ;-)
I am managing a small team (7 people) of security engineers. We are part of
a big company, who is now pushing everyone to use Siebel as a central CRM
*AND* ticketing system.
For us, Siebel is a real pain in the neck to work with, mainly because
ticketing is just an add-on, and i
