Hi Paolo:
Well for each day you can specify also if you want to mark it as Vacation, sick
or overtime leave, mass entry is if you want to do it for more than 1 day. A
limitation of TimeAccounting in its current state is that it marks the complete
day to leave, there is currently no possibility
Hi all,
I am configuring TimeAccounting package ver. 4.0.1 and I don't know how to
report vacation / leave hours in any given day. The only thing I found is Mass
entry that enables to report leave for a whole day while what I'm looking for
is the ability to enter a 2 hours sick or vacation leave
Hi Winter,
The Time Accounting module can be used to keep track of how many hours
an agent worked. This is NOT integrated with OTRS tickets.
HTH,
--
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otr
Hi
Could somebody let me know if there is a way to link the projects in Time
Accounting module to tickets ? I tried to open a phone ticket and at the
bottom of the ticket, there is a field called Time Units. Entered a couple
of hours but it did not reflect in the time accounting page.
Winter.
---
Hi Torsten, thanks a lot for your clarification. It seems that i wil
have to learn pearl...jeje
Best regards.
Esteban,
2010/7/29, Torsten Thau :
> Hi Esteban,
>
>> The reporting section of this module,does not alow to get any customized
>> report of the information loaded trought this module.
>>
Hi Esteban,
> The reporting section of this module,does not alow to get any customized
> report of the information loaded trought this module.
> Is there any way to get de information trought the Stats module of the
> OTRS??
> Can anybody help me?
Currently there is no time accounting reporting a
Hi,
I'm working with OTRS 2.4 and i have installed Time Accounting Package
Version 1.3.3
The reporting section of this module,does not alow to get any customized
report of the information loaded trought this module.
Is there any way to get de information trought the Stats module of the
OTRS??
Can a
Hi!
Is there a way to have reporting in time accounting to a file or a print? In
the time accounting module you just can watch the total amounts.
--
Annika Liikanen
System specialist
ONH Service Oy
+358 40 511 8658
+0207 569 460
www.onh.fi
--
hi all;
i am using time accounting module. But why i am not to separating
user's tasks. all users viewing each other all tasks, this state is
mistake?
otherwise am i wrong?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Ar
Hi,
I can tell you that we have used for a while this module that is very
interesting but unfortunally is not directly related to agent and ticket.
Let me try to eplain this. After installation you are able to define
projects and agent assigned to those with total hour per week/month (I don't
remem
I'm playing around with the new version of OTRS and just stumbled across the
time accounting module / feature. Is this fully functional yet? I looked
through the manual and didn't see any mention of how to use it. Is there
any documentation that references this?
This is something we are very in
Roman Haag schrieb:
> is there no other approach? I mean this is somewhat "ugly", because
> worked hours, vacancies etc. are not correct then.
> Is it possible to add another flag (like ill, vacancy) for "absent,
> part-time"??
> so no ours are calculated...
>
> thanks for any hints!
Hi,
thanks
is there no other approach? I mean this is somewhat "ugly", because
worked hours, vacancies etc. are not correct then.
Is it possible to add another flag (like ill, vacancy) for "absent,
part-time"??
so no ours are calculated...
thanks for any hints!
Am 10.06.2009 um 15:13 schrieb Frans Ste
Exactly.
(looks like :
)
Kind regards,
Frans Stekelenburg
NetDialog Service Center
+31 30 789 3636
www.netdialog.eu
>
> Hi Frans,
>
> so if I get you right, you defined a project for absence and people
> working only 3 days feed the system with absence hours/
; Ivan De Masi
>> Sent: woensdag 10 juni 2009 09:33
>> To: User questions and discussions about OTRS.
>> Subject: [otrs] Time accounting module
>>
>> Hi,
>>
>> is anybody here who has expience with the "time accounting" module?
>>
>> I
ent: woensdag 10 juni 2009 09:33
> To: User questions and discussions about OTRS.
> Subject: [otrs] Time accounting module
>
> Hi,
>
> is anybody here who has expience with the "time accounting" module?
>
> I'm testing the time accounting module (V.1.2.1)
Hi,
is anybody here who has expience with the "time accounting" module?
I'm testing the time accounting module (V.1.2.1) with OTRS V. 2.3.2 and
I want to change the period the module calculates/reports the worked
hours in a month.
A regulary "working month" starts on the first an ends at the 30.
Hi all,
I don't know If there is a way to do that or if it should be
developed, but, it would very useful to linkage calendar information
with time accounting at least for leave/vacation and similar
information. That because you are not able to schedule planned
vacation on timeaccounting and watch
On 17 May 2008, Jay Holler wrote:
On Thu, May 15, James Taylor
On 15 May 2008, Jay Holler wrote:
I am implementing an OTRS server in my organization and I am
looking for a way to identify the number of hours reported in the
"Time units (work units):" field by an agent when closing a
tick
James,
That would be great if you could share your solution. Right now it
appears to be the only way to do it. Rather unfortunate as the rest
of the OTRS system handles our needs quite nicely.
Thanks,
Jay
On Thu, May 15, 2008 at 12:14 AM, James Taylor <[EMAIL PROTECTED]> wrote:
> On 15 May 200
Május 15-én házon kÃvül tartózkodom. Technikai segÃtségkérési
ügyekben kollégáim a [EMAIL PROTECTED] e-mail cÃmen érhetõk el.
--
I'm out of office on 15th of May. In case of any technical support
request you can reach my collegues at [EMAIL PROTECTED] e-mail address.
__
On 15 May 2008, at 06:20, Jay Holler wrote:
I am implementing an OTRS server in my organization and I am
looking for a way to identify the number of hours reported in the
"Time units (work units):" field by an agent when closing a ticket
on a monthly basis by client. I have searched the li
Május 15-én házon kÃvül tartózkodom. Technikai segÃtségkérési
ügyekben kollégáim a [EMAIL PROTECTED] e-mail cÃmen érhetõk el.
--
I'm out of office on 15th of May. In case of any technical support
request you can reach my collegues at [EMAIL PROTECTED] e-mail address.
__
Hello,
I am implementing an OTRS server in my organization and I am looking
for a way to identify the number of hours reported in the "Time units
(work units):" field by an agent when closing a ticket on a monthly
basis by client. I have searched the list and website but have been
unable to find
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Daniel,
Daniel "Stonegate" Fischer schrieb:
> How is it possible to make the module reset all times on 15th of each
> month instead of 1st Day of a month?
There's no config option or something like that. This is not possible
without modifying th
Hello,
i have a question regarding the OTRS Time Accounting Module.
How is it possible to make the module reset all times on 15th of each month
instead of 1st Day of a month?
We track times for a customer project and the payment cycle ist he 15th of
each month. Thus we should be able
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Agim Cami!
On Wed, 28 Nov 2007, Agim Cami wrote:
In Time-Acounting menu, under Acction Settings the required field is
"Action".
What to put in this field?
You may put in this field all project-related activities. You can
configure this setti
In Time-Acounting menu, under Acction Settings the required field is
"Action".
What to put in this field?
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ts In 2006
Custom the query yourself or mail me if you need any more help
regards,
Peter
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Atanas
Karashenski
Verzonden: maandag 22 januari 2007 15:43
Aan: otrs@otrs.org
Onderwerp: [otrs] Time Accounting report
Hel
Hello,
I use OTRS 2.1.4 on SuSE 10.2 and I want to create a report which
calculates work units spent by agents working on tickets with particular
customerID during given month. Is it possible to create such report
using report creation wizard or I have to do additional coding? In case
I have to do
I have loaded the beta on a test system , however I do not see the
"Agent" restriction or option in any of the Steps , will it be
incorporated in the final release?
Also , will there be an option to specify your own valid criteria , by
this I basically mean a GUI for using SQL queries :)
It
[code]
select sum(a.time_unit), b.tn, b.title, c.login
from time_accounting a, ticket b, system_user c
where a.ticket_id=b.id
and a.create_by=c.id
group by a.ticket_id
[/code]
I know its really simple, but im not an analyst!
Thanks for input,
Andy
On 8/18/06 12:45 AM, "Alexander Scholler" <[EM
Thanks, I have the beta, need to brush up on my german! I like where you
are going with this feature by the way!
On 8/18/06 5:03 AM, "Christian Schoepplein" <[EMAIL PROTECTED]>
wrote:
> Hi Andy,
>
> On Thu, Aug 17, 2006 at 04:10:19PM -0400, Andy Lubel wrote:
>> In Stats, OTRS has a great Time
Hi Andy,
On Thu, Aug 17, 2006 at 04:10:19PM -0400, Andy Lubel wrote:
>In Stats, OTRS has a great Time Accounting selection that details the amount
>of time spent to handle each customer. This is good but we also need the
>accumulated time actually spent on any given ticket (i.e., by owner).
>
>I
Hi Andy,
Andy Lubel schrieb:
> In Stats, OTRS has a great Time Accounting selection that details the
amount
> of time spent to handle each customer. This is good but we also need the
> accumulated time actually spent on any given ticket (i.e., by owner).
>
> I have tried to develop a SQL state
In Stats, OTRS has a great Time Accounting selection that details the amount
of time spent to handle each customer. This is good but we also need the
accumulated time actually spent on any given ticket (i.e., by owner).
I have tried to develop a SQL statement to do this using the time_accounting
Hi Johan,
On Wed, May 24, 2006 at 09:05:31AM +0200, Johan Bijlsma wrote:
>When I use time accounting i get after some minutes a Internal Server
>Error. This problem occurs from month 3. Month 1 en 2 generates reports
>without a problem.
Sounds like a timeout problem or to much data are transmitte
When I use time accounting i get after some minutes a Internal Server
Error. This problem occurs from month 3. Month 1 en 2 generates reports
without a problem.
I find de following errors in the apache error_log.
[Tue May 23 09:43:49 2006] [error] [client 192.168.42.104] ERROR:
OTRS-CGI-34 Perl:
Does anyone know how to fill the time_unit text entry
field with a default value? I'll be setting the field to be mandatory soon
and it would be a real pain in the neck if you had to click in the field every
time (even if closing a ticket just after you replied or the
like).
I'd just like
Donnell Sent: Friday,
February 04, 2005 10:53 AMTo: User questions and discussions about
OTRS.Subject: RE: [otrs] Time Accounting
Is anyone using time accounting in the real world?
Someone must... Are you using minutes or hours as the time
unit?
Any reports or queries that
ser questions and discussions about OTRS.
> Subject: Re: [otrs] Time Accounting
>
> In the installation I'm involved in we also use minutes
> (integer) as time units.
> At the end of the month a aggregate my units per ticket into
> a list and add this as appendix to my invoice,
In the installation I'm involved in we also use minutes
(integer) as time units.
At the end of the month a aggregate my units per ticket
into a list and add this as appendix to my invoice, 'cause
I get paid for handling tickets in this case.
So I'm also 'raw' on the database:
select tn, customer_id
Hip Interactive
> -Original Message-
> From: Harald Paterek [mailto:[EMAIL PROTECTED]
> Sent: Friday, February 04, 2005 11:00 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Time Accounting
>
> I am using this. We are using minutes. But you ca
ager, Technical Services
Hip Interactive
*From:* Pete McDonnell
*Sent:* Thursday, February 03, 2005 10:51 AM
*To:* User questions and discussions about OTRS.
*Subject:* RE: [otrs] Time Accounting
Correction, both systems are not displaying the same behaviour. No
McDonnell Sent:
Thursday, February 03, 2005 10:51 AMTo: User questions and
discussions about OTRS.Subject: RE: [otrs] Time
Accounting
Correction, both systems are not displaying the same
behaviour. No fraction of a whole time unit is being stored. The
decimal places are just zeroes
:44 AMTo: User questions and
discussions about OTRS.Subject: RE: [otrs] Time
Accounting
So I changed the time_accounting.time_unit field to
decimal(4,2) and added the following to Kernel/Config.pm:
$Self->{FrontendNeedAccountedTime} =
1;$Self->{TimeUnits} = ' (hou
ve two lines
on the production server.
- Pete McDonnell
Manager, Technical
Services
Hip
Interactive
From: Pete McDonnell Sent: Tuesday,
February 01, 2005 4:13 PMTo: User questions and discussions about
OTRS.Subject: [otrs] Time Accounting
I dug up the
following from
I dug up the
following from an old 2003 post on this list. Just wondering if it'll
still work the same on version 1.3.1 and newer versions? Still haven't
upgraded the production server to 1.3.2.
__SNIP__
You can set a config option
to force time accounting ("$Self->{FrontendNeedAccounted
Hi Timm,
On Tue, Sep 07, 2004 at 09:46:49AM -0500, Neal Timm wrote:
> How do I get it to show the amount of minutes that was used on a ticket
> when you pull up the closed ticket.
Ticket search -> Zoom Ticket -> Accounted Time (below the ticket status).
> Neal Timm
> System Engineer/Developer
>
How do I get it to
show the amount of minutes that was used on a ticket when you pull up the closed
ticket.
Neal Timm
System Engineer/Developer
Network Logistic, Inc.
Networking Services, Business
Telephones, Web Design, CCTV, OffSite Backup
Phone: (512) 491-9700 ext.
135
Email: [EMAIL PR
On Thursday, July 01, 2004 11:07 AM
Christian Schaller <[EMAIL PROTECTED]> wrote:
> Is there an easy way to find out how many time units have been spent
> during a period (e.g. last month) for a certain queue?
Not atm, sorry. We're developing a stats module that may later do the
job. Check out the
Is there an easy way to find out how many time units have been spent
during a period (e.g. last month) for a certain queue?
TIA,
Chris
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On Monday, June 28, 2004 10:49 AM
Madhuri Neerukonda <[EMAIL PROTECTED]> wrote:
[techtechtech]
This is much better suited on [dev]. Anyone interested please subscribe
here:
http://lists.otrs.org/cgi-bin/listinfo/dev
Thank you for your cooperation,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Nors
Hi,
My organization has this scenario :
Each customer purchases a fixed number of support hours (say 20 hrs)
from us. When the customer sends a suport request, one of our
techniciens work on it, solves and finaly closes it.Then he logs the
amount of time he spent on it. This time shud be subt
Hi Jake,
On Thu, Jul 24, 2003 at 02:26:45PM -0400, Covert, Jake wrote:
> It appears that OTRS 1.1.2 will only account time in integers (1 hour only,
> 15 minutes, etc). Do you think we could get otrs to support .25 hours, or
> .75 hours, etc?
It's on the todo list for OTRS 1.2. .-)
> **
Title: Time accounting
It appears that OTRS 1.1.2 will only account time in integers (1 hour only, 15 minutes, etc). Do you think we could get otrs to support .25 hours, or .75 hours, etc?
Thanks.
*
Jake Covert
Infrastructure Analyst
Electronic Data System
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