Re: [otrs] Unlock Question

2003-02-25 Thread Martin Edenhofer
Hi Christoph, On Fri, Feb 21, 2003 at 08:08:46AM +0100, Christoph Kaulich wrote: > >No. If you use "UnlockTickets.pl --all" _all_ locked tickets in the system > >should be unlocked. > > but I have a queue with Unlock Time = 0 => No tickets are unlocked > and one queue with Unlock Time = 1

Re: [otrs] Unlock Question

2003-02-20 Thread Christoph Kaulich
Hi Martin, Martin Edenhofer wrote: Hi Christoph, On Wed, Feb 19, 2003 at 11:16:30AM +0100, Christoph Kaulich wrote: I have a queue where unlock time is set 1, I understand this means that holding time is one minute, and thne that message is unlocked. But this works only with the cronjob cha

Re: [otrs] Unlock Question

2003-02-20 Thread Martin Edenhofer
Hi Christoph, On Wed, Feb 19, 2003 at 11:16:30AM +0100, Christoph Kaulich wrote: > I have a queue where unlock time is set 1, I understand this means that > holding time is one minute, and thne that message is unlocked. > > But this works only with the cronjob changed from > > 35 * * * * $HOME

[otrs] Unlock Question

2003-02-19 Thread Christoph Kaulich
Hello, I have a queue where unlock time is set 1, I understand this means that holding time is one minute, and thne that message is unlocked. But this works only with the cronjob changed from 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null to 35 * * * * $HOME/bin/UnlockTickets.pl